Sunday, December 28, 2008

I have a 4 year old Neptune MAH55FLBWQ Washer and the bearing is shot. Will this kit fit this model?

This was a valid question I received today regarding the Maytag Neptune bearing kit...

Yes, the Maytag Neptune bearing and seal kit will fit your Neptune. See for more info on the tonytool rental program that helps you change your bearings in about an hour and a half and includes a DVD that shows you how to take your Neptune apart, replace bearings and install the seal kit.

Sunday, December 21, 2008

Customer feedback regarding the Maytag Neptune door latch wax motor failure - repair


I recently purchased your Maytag Neptune Repair Kit.

I just installed the new wax motor and the control board with the new R11 and Q6. The machine now spins out the water but the door will not unlock at the end of the cycle. In fact it seems like it just kind of slowly spins one way and then the other at random once the final spin cycle is complete. The only way I can get the door to open is to unplug the machine! After two loads I took a look at the control board and R11 and Q6 look to be in great shape.

Any thoughts? (I have the MAH4000)

Thanks, Andy

Here is my response:

Hi Andy,

I would verify that R11 is in fact connected to the Q6 triac pins #1 and #2. Use an ohmmeter if you can. If the R11 is not completely connected to Q6 then the wax motor will stay on all of the time and keep tumbling at the end of cycle.


Sunday, December 14, 2008

Did you know that NASCAR was founded back in 1947

Wow, today is the anniversary of the NASCAR founding. After 61 years NASCAR seems to be doing well as I see lots of collectibles available. Auto racing has a deep rooted history in the USA.

NASCAR is an acronym for the National Association for Stock Car Auto Racing and their website is On this site, you can check out news, the schedules, driver and team information, statistics, etc.

Imagine the costs of rebuilding the engines, all of the tire replacements and the traveling. That must be why the teams are sponsored.

To keep your Maytag Neptune Washer running in peak performance race on over to . In addition, discover if your Neptune front loader has the defective door latch wax motor, part # 12002535. When this fails, your high speed spin operation will stop and your clothes will be soaking wet.

Tuesday, December 9, 2008

Clowning around with your Maytag Neptune front loader?

Today is Emmett Kelly's birthday... Perhaps America's best known Clown. Emmett was born way back in 1898. Here is a link to the Emmett Kelly Museum in Kansas

To see folks clowning around with their Maytag Neptunes see

Well, I should not say 'clowning' around but actually they are serious do-it-yourselfers saving a bunch of cash by fixing their Neptunes!

Sunday, December 7, 2008

I sold my first Maytag Neptune R11 Q6 repair kit + wax motor to Israel

On November 10th, 2008 I received an order from my website from Ilana from Cochav Yair, Israel for the STAGE 1 Kit. Wow! I thought... I did not know they had Maytag Neptunes in Israel? Does anyone know how many Neptunes are in Israel?

Please tell everyone you know about the Maytag Neptune 12002535 door latch wax motor failure that will happen and cost $450 to have repaired. You can replace the door latch wax motor with the redesigned component. Besides saving money... you will be preventing washer downtime. Thank You!

Don't forget about the tonytool rental program. I have had a pick up in the bearing and seal kit orders and the tony tool rental recently. Presently, I am running 2 weeks before I can get the tool kit out to you, I have asked Tony for two more tool kits but I have to wait for his next batch to be produced. He said it would be a week or so before he receives the tool kit order.

Thursday, December 4, 2008

Here's how you track Santa this Christmas

What is Santa bringing you from the North Pole? A new Maytag Neptune front loader maybe? Maybe a new 12002535 door latch wax motor, new door boot or a 12002039 motor conversion kit?

I know you have been good this year!

Now you can track Santa via the Norad system here

Technology... isn't it awesome!

For Maytag Neptune help please visit

If your Neptune is sounding like a jet taking off in the high speed spin mode then your bearings are talking to you and they will need to be replaced soon. See for new replacement bearings and 12002022 seal kit. You can also rent the awesome tonytool which will reduce your frustration 10 fold!

Tuesday, December 2, 2008

Another Maytag Neptune bites the dust...

I hope you liked my installation of the Kenmore Elite washer and dryer...

Now, let's get back to the Maytag Neptune issues!

Here is a request taken from the webosphere...

"I have a Maytag Neptune MAH4000AWW that shuts off after the wash cycle. If the start button is pushed sometimes it will finish the cycle,some times it will only run a short time and need to push start button again,also the softner doesn't dispense when this happens. Where do you think the problem is?"

If it is a Neptune... It could be a couple of issues causing this shutdown. First, check out for info on the defective 12002535 door latch wax motor fiasco.

Next, check the lower motor control board for a blown fuse or overheated components. If you have either then your motor control board has let the smoke out. You will learn that when electronic devices let the smoke out all control and motion stop! See the disassembly photos from yours truly.

You can get a new motor and motor control board at the above mentioned site for around $175 delivered UPS Ground. Don't pay $200 or more! It takes about an hour to install.

Wait until you have to replace your tub bearings ;>)

Sunday, November 30, 2008

I finally booted the Kenmore 70 series top loader (Part 4)

Ok... here is the scoop! I went with the Kenmore Elite with HE3 steam.

Here they are together stacked up. We checked out a few different stores and decided on Sears. Sears had them reduced since they were making room for the colored versions plus there was a rebate, too. I will keep you posted on the operation of these machines as they will get a lot of use in our house!

I decided against the Maytag Neptunes due to the wax motor failures, door boot issues and the reliability of the original motor drives. If you (or know someone who) own a Maytag Neptune see so you can prevent the wax motor failure and save some cash!

Tuesday, November 25, 2008

I finally booted the Kenmore 70 series top loader (Part 3)

Here is the new front loader washer water line connections. Yes, the washer and dryer both have the steam option so the dryer needs a cold water supply, too. Notice I also have the ShakeAway Plus vibration isolation pads that I sell on my site. I do use what I sell!

As I mentioned before I had to stack the dryer onto the washer because the laundry room is too small for both front loaders to sit side by side. It was a big difference at first switching to front loaders but now we like the stacked setup.

Can you guess which machine I went with from the picture?

I hope this machine does not have a door latch wax motor!

If you own an Neptune please check out for door latch information to see if your machine has the defective wax motor that will fail and damage your machine control board.

Saturday, November 22, 2008

I finally booted the Kenmore 70 series top loader (Part 2)

Above is our laundry room after the 20 year old Kenmore 70 series were removed. We decided to paint the room since the home is 8 years old and it had the original paint. The washer may have been leaking slightly because the lint was really attached to the floor and was dificult to get up.

Above is the laundry room after the painting and cleaning was completed. I was rather impressed how nice the room looked after cleaning and two coats of paint.

Come back for the next series of posts to find out which front loader I picked up and what I did with the worn Kenmore set...

For all of your Maytag Neptune needs check out to see if your Neptune has the defective door latch wax motor that will fail and cost you $450 if you bother the lonely Maytag repair guy. I will show you how to take care of this costly issue and save!

Sunday, November 16, 2008

I finally booted the Kenmore 70 series top loader

Yes, I decided to boot my 20+ year old Kenmore 70 series top load washer and dryer for new front loaders. These were still operational, too. The dryer was taking longer to dry the clothes but other than that they worked. This pair made it through (4) moves, (2) marriages and (1) divorce. The only part I had to replace is the water temp selection switch about a year ago. Even the dryer belt was original!

I looked at the available front loaders, knowing I probably would not purchase a Maytag Neptune since all of the 12002535 wax motors (over 2,500) I have sold over the last 3 years via my website. I did think about picking up a free curbside Maytag Neptune and refurbing it but my wife did not like that idea.

Once the machines were removed from the small room we cleaned up and painted the room before placing the new machines. I ended up stacking the new machines because the room was too small to place them side by side.

Come back for the next series of posts to find out which front loader I picked up and what I did with the worn Kenmore set...

Thursday, November 13, 2008

Another unhappy Maytag Neptune owner?

This was copied from a Neptune stacker's blog, I wanted to leave Kitty a comment but she must have them disabled? I can't understand why someone would have a blog but not allow comments? At least have the moderate comments feature on?


...just back from the laundromat...ugh...not swimming tonight...ugh...had a small meatball & cheese sub for supper while doing laundry...ugh...well, actually that was yummy but ugh on the choice Our washer died last week and we are rethinking the washer/dryer situation and placement.

We currently have a Maytag (PIECE OF CRAP) Neptune super stack in the bathroom (the only plumbing we have aside from the kitchen sink). When we moved in, the washer hookup was in the bathroom (as is now) and the dryer hookup was out in the garage. It sucked! We lived with it that way for a year or so until the dryer died and then had our electrician put a 220 outlet and vent in the bathroom and purchased the stacker.We started having problems the day after it was out of warranty...not kidding!

The latest problem will cost almost $500 dollars to fix...ain't gonna happen! Nance came up with a brilliant idea tonight. We're gonna look at putting the dryer on the opposite side of the furnace room around the corner from the kitchen in (what is now) her office space. She wants to move her office stuff to the other room anyway so it's perfect. Now we just have to take measurements, figure out what to buy, cut a hole in the wall for the vent, and have a new 220 outlet installed.

I imagine we'll have one or two more trips to the laundromat in the meantime. "

End of blog entry.

Kitty, it sounds like your latest problem could be the door latch wax motor because that repair usually runs $450. The other failure that comes to mind could be the bearings are going out but that repair usually runs $900 if you bother old lonely repairman.

Here is some more info for you...

The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the 12002535 door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact. The older Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago.

See for more Neptune information.

In addition, I just now started offering a bearing and seal kit for the Neptunes because when the bearings fail Maytag wants you to replace the whole outer tub for a service quote of around $900 or so.

Why replace the whole outer tub? Just replace the worn bearings and 12002022 seal… See for the Neptune bearing kit information.The older Neptunes run great once you take care of some small details...

Wednesday, November 12, 2008

Maytag Neptune R11 and Q6 Repair Kit Testimonial

Here is a testimonial I received from a delighted customer today...


Just wanted to send a hearty THANK YOU for your wonderful website and the information you provided there. We appreciate the timely manner in which you sent everything out (including the extra Q22....whoops..."look twice and cut once," right?). Our washer is now up and running smoothly. Thank you very much for all of your help, as well as for saving us some serious money!

Amber S."

Thanks for the feedback Amber! I love when my customers repair their Neptunes and save a bunch of money. How can I help you?

Saturday, November 8, 2008

Any SF Neptuners out there?

Wow, I just talked my father-in-law into starting a Science Fiction blog. It is named 'Science Friction -The wild and wonderful world of offbeat science' and he has a lot of stories to tell about SF!

Did you know he met and interviewed Gene Roddenberry, the creator of Star Trek?

Tune in here

Sunday, November 2, 2008

daylight savings time change 2008

I almost forgot to put in the reminder to change your time pieces back one hour...

Every year I get reminded how many time pieces we have in our homes now. Why do we need so many clocks?

I see them on the wall, watches, VCR's / DVD players, security systems, microwaves, ranges, alarm clock radios, fax machines, telephones / answering machines, mp3 players, weather stations, vehicle clocks...


Luckily, there are some clocks that update themselves such as cable/satelite boxes, GPS receivers, cell/smart phones, computers, etc.

At least your Maytag Neptune front loader does not have a clock on it...

For all of your Maytag Neptune needs check out to see if your Neptune has the defective door latch wax motor that will fail and cost you $450 if you bother the lonely Maytag repair guy. I will show you how to take care of this costly issue and save!

Any Maytag Neptune questions?

Hi Neptuners,

I would like to take this moment and ask you if there is anything you would like to know about your Maytag Neptune that was not answered for you on my site?

I also had to add 'Out of Stock' on the Neptune bearing & seal kits because the Maytag 12002022 seal kits are on factory backorder from Whirlpool. I have not received any seal kits for over 30 days and I am just about out of them which I reserved for my tony tool rental program which is at Once I recieve these seal kits I will update the websites again.

I also heard that Whirlpool is laying off lots of people which might explain why they can't get the parts out to keep your machines running?

Friday, October 31, 2008

IS there a Ghost voltage in your Maytag Neptune front loader?

I get this all of the time… “I get 120 volts at the wax motor but the wax motor does not extend. Is the new wax motor you sent me defective?”

Well, since it is Halloween you may be reading a ghost voltage. Actually, you can read a ghost voltage anytime you take a voltage reading when there is no load connected, i.e. the wax motor.

The Neptune door latch wax motor has a much lower impedance than your voltmeter, around 1,000 ohms. Your voltmeter can have 100’s of thousands of ohms impedance so when you take a measurement you can read a much higher voltage than what is really there. You will find that if you connect the wax motor back up and connect the meter to the wax motor terminals you will have zero volts.

That is why your door does not lock which keeps your spin cycle from happening. If you replaced your Q6 and R11 you need to make 4 ohmmeter checks to verify you did not damage any of your copper traces on the backside of your control board.

1. Connector P7.4 to pin 3 of Q6 - should be close to 0 ohms
2. Q6 pin 1 to Q22 pin 1 - should be close to 0 ohms
3. Q6 pin 1 to Q3 pin 1 - should be close to 0 ohms
4. Q6 pin 2 to C16 (lead closest to P7 connector)

If you don't read close to 0 ohms on any of these checks turn board over and follow the copper tracks and find out why you don't have 0 ohms. You might have the use the repair wire to fix a break in a track. Tip: Some breaks can be right next to the component pads and can be very difficult to see. A meter is important to locate these breaks.

Note: pin 1 on the Q's is looking at the flat side the very left pin. Pin 2 is center pin and pin three is the far right pin when looking at the flat side.

If all of these checks show a short and the Neptune fills with water when started then my STAGE 2 kit should fix your control board.

See for all of your Maytag Neptune needs.

Monday, October 27, 2008

New Maytag Neptune tonytool comment

Here is a comment from Dan K. today regarding the tonytool he rented from

"Jeff thanks much, by the way the DVD video is great. It is funny and it was easy to follow. Thanks again for a well designed tool. Dan K."

Well, Dan, I can't take credit for the Tony Tool design... So far I have recieved great feedback from folks that have rented the Tony Tool to assist in changing their Neptune bearings.

You will know when it is time to replace your bearings when your Neptune front load starts getting loud in high speed spin cycle. By the way... If you bother the lonely Maytag repairman it will set you back around 1G to have it repaired the expensive way which is to have the whole outer tub replaced! Ouch!

Why change the outer tub? When you can change just the bearings and 12002022 seal kit?

Speaking of the 12002022 seal kit... they are on factory backorder from Whirlpool / Maytag. I have not received any in over 30 days and I am just about out of them!

Come on Whirlpool / Maytag! Get busy and get these seal kits out so folks can repair their machines!

Saturday, October 25, 2008


What does this statement/question mean?

It means a lot if you are a Neptuner!

If you own a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker you will be asking this same question soon enough!

Here is the answer... Your door latch wax motor, Maytag part # 12002535 has shorted out and has damaged your machine control board. This will happen on every model listed above that shipped from Maytag.

If you haven't asked this question yet you can prevent this failure by visiting

If you are asking this question right now there is hope. You can purchase a repair kit which includes parts you can solder on your control board. There is a video that shows you how to remove the damaged components and solder on the new components. If you decide you don't want to do the repair yourself then I can get you a quote for a new Neptune machine control board and wax motor combo.

Again, that site for Neptuners is . Tell everyone you know about it in case they know someone who has a Maytag Neptune front loader.

Tuesday, October 21, 2008

door latch motor on the MAH5500BWW model

Here is a question I get often...

"Just wondering if the door latch motor on the MAH5500BWW model was a concern and needed changed. Thanks, Doug "

Hi Doug, you are good... Your Maytag Neptune door latch assembly was replaced with a one piece assembly and does not have the defective 12002535 wax motor in it.

To see if your Neptune is affected by the defective door latch wax motor, see

In addition, when your Neptune starts screaming when high speed spinning it is time for bearings and a seal kit... I can save you $800 to repair your Neptune or even more if you would have decided to replace it with a new front loader set... You can also rent the famous tony tool which makes changing your bearings a snap! It even includes a DVD. Of course, I need the DVD back when you return the tool kit ;>)

See for details.

Stayin' Alive can literally help you stay alive!

It was recently discovered that the Bee Gee's disco hit song 'Stayin' Alive' has 103 beats per minute where the recommended chest compression during CPR is 100. So you better drag out your old disco albums and listen to the Stayin' Alive track again to get a feel for the fast paced chest compressions!

If you own a Maytag Neptune front loader check out While disco beat chest compressions won't bring your Neptune back from the dead... You can check out to see if your machine will fail due to a defective door latch wax motor, Maytag part #12002535. Most Neptunes can be revived with new parts that I supply...

I also offer a replacement bearing and seal kit for those neptunes who squeal during spin cycle at Don't forget that I offer the exclusive tony tool rental program to help reduce your bearing change labor and time!

Friday, October 17, 2008

Joe the plumber

Hey Joe,

If you need some more work opportunities I could show you how to fix Maytag Neptune front loaders. The Maytag repair man does not seem lonely these days...

The main issue is the door latch wax motor. This device will short out and damage the upper machine control board. I'm trying to locate Maytag Neptune owners to educate them on this issue. Every MAH3000, MAH4000, MAH5500A and the 2000 stacker Neptune shipped will fail unless this device is replaced. Once you have this failure your door will not lock and this prevents the high speed spin from happening. When you open the door you will have sopping wet clothes! Again, this can be prevented by replacing the 12002535 wax motor. See for details.

Now, as the Neptunes age, the seals are wearing which allows water to get to the bearings. You can get the bearing and seal kit along with the tony tool rental so you can save $750 and keep your machine running another 5 - 10 years. I know money is tight for Neptune owners so I developed this kit to save them money by not purchasing a new washer and dryer. See for details.

Tuesday, October 14, 2008

Does anyone know where to get the repair kit with resistors and wax motor that people are talking about?"

I hear this question alot!

Yep... goto to purchase the Maytag Neptune control board repair kit + wax motor.

Don't forget when your Neptune starts to squeal in high speed spin it is time to replace your bearings and seal kit. Save $800 and do it yourself! See to order the bearing & seal kit. If you are not a mechanic you can use the revolutionary tony tool to replace the bearings.

The tony tool rental is also offered with the new bearings and seal kit, too! Check it out!

Saturday, October 11, 2008

A Maytag Neptune repair Question I received

Hi Neptuners,

Here is an actual question I received after Noe replaced the R11 resistor and Q6 triac. Most control boards will work after this process but occasionally one will be stubborn because it suffered mode damage than usual. If you find that your water will not fill then you will need to replace the machine control board which I can get for you.


I replaced the wax motor, R11, and Q6 for the no light no spin symptom. My Neptune MAH3000 still will not spin.
Any troubleshooting hits where else to look?


Hi Noe,

I was working on developing this information so folks can check their control boards out after the R11/Q6 repair with a simple ohmmeter.

If you have an ohmmeter, check for continuity on the following points:

If wax motor does not energize - i.e. door locked light does not come on in spin cycle. (note: Wax motor takes 45 seconds to work)

1. Connector P7.4 to pin 3 of Q6 - should be close to 0 ohms
2. Q6 pin 1 to Q22 pin 1 - should be close to 0 ohms
3. Q6 pin 1 to Q3 pin 1 - should be close to 0 ohms
4. Q6 pin 2 to C16 (lead closest to P7 connector)

If you don't read close to 0 ohms on any of these checks turn board over and follow the copper tracks and find out why you don't have 0 ohms. You might have the use the repair wire to fix a break in a track.
Tip: Some breaks can be right next to the component pads and can be very difficult to see. A meter is important to locate these breaks.

Note: pin 1 on the Q's is looking at the flat side the very left pin. Pin 2 is center pin and pin three is the far right pin when looking at the flat side.

If all of these checks show a short and the Neptune fills with water when started then the low cost Stage 2 kit should fix your control board. See order form to order the STAGE 2 kit.


Saturday, October 4, 2008

Tony Tool substitute?

One of my customers who rented the Tony Tool offered a suggestion for the PVC knock out plug. He smashed his fingers using the PVC knock out plug because it is too short for his liking. It turns out he made a new front bearing knockout tool using 1 1/2 pipe and fitting.

He even sent the contraption back with the tony tool kit so I took a photo of it compared to the Tony Tool knock out plug. It looks like it has about 2 more inches to work with. Who says bigger isn't better? I was surprised because this is the first complaint I've recieved for this tool. Everyone else praised the tool kit and how much time it saved them.

If your Maytag Neptune is starting to squeal while in high speed spin I would recommend replacing your bearings as soon as you can. You want to catch them before they separate which makes the bearings much more difficult to get out because the Tony Tool relies on the inner bearing race to pull it out.

To purchase the Neptune bearings, 12002022 seal kit and Tony Tool rental point your browser to

If you have not replaced your door latch wax motor yet you need to check out to see if your Neptune is affected by this defective part that will run $450.00 to repair if you bother the lonely ole' Neptune repair guy!

Friday, October 3, 2008

steve jobs heart attack?

I heard this was not true... Where do these reports come from?

Anyway.... If you own (or know of anyone who owns) a Maytag Neptune front load washer please check out for important reliability information that could cost you $450.00 to repair. It involves the defective 12002535 door latch wax motor that can be replaced and prevent the machine control board failure.

See for information that could save you $900 when your Neptune bearing starts to fail. There is even a tool kit ( The Tony Tool) you can rent to reduce the bearing replacement time considerably. When your machine sounds like a jet taking off in spin cycle then it is time to replace the bearings and 12002022 seal kit.

team sarah - Does anyone in Team Sarah own a Maytag Neptune?

Does anyone know if anyone in team Sarah owns a Maytag Nepune front load washer?

If so, please tell them to stop by for important information regarding the reliability of their neptune.

Monday, September 22, 2008

Beware of 'You have received A Hallmark E-Card!'

If you receive this email don't open because it will try to install a virus on your computer.

Here is what mine basically looked like...


You have received a Hallmark E-Card.To see it, click here,

There's something special about that E-Card feeling.

We invite you to make a friend's day and send one.

Hope to see you soon,Your friends at Hallmark

Your privacy is our priority. Click the "Privacy and Security" link at the bottom of this E-mail to view our policy.

The 'here' hyperlink was a link to a site and it has an hallmark.gif.exe file that it will automatically download to your computer. I changed the 'here' to so folks would not click on it and install something bad for your computer.

Be carefull when clicking on links in emails you recieve from strangers and even friends. If you run your mouse over the link a small text string should appear that shows what the hyperlink is on most Internet browsers.

If you have a Maytag Neptune front loader and it gets a virus or declines in performance check out for help.

Sunday, September 21, 2008

Loretta's MAH4000 is at it again...

Well, it looks like Loretta's Neptune is at it again because she says I need to change her bearings soon since it is sounding like a jet taking off in spin cycle!

I plan to change her Neptune bearings next weekend and I would like to make a video of the whole process since Tony hacked his video down to 5 minutes and cut out the disassembly and seal kit installation. You can see the 5 minute Tony Tool video at

While I'm in there I will replace her stinkin' moldy door boot as well... I'll be sure to video that process as well for all of you Neptuners!

In case you don't know who Loretta is she originally had the famous Neptune no spin problem three years ago due to the door latch wax motor failing. Her R11 and Q6 on the machine control board were toast! I replaced them and the 12002535 wax motor and her Neptune came back to life. I then developed the R11 & Q6 repair kit and opened up site and have sold over 2,500 repair kits since! How many Neptunes are still out there waiting to fail?

Just think how much money I have saved Neptuners? Remember, this repair runs $450 if you have someone from an appliance repair center repair your machine... The kits run $35 (First class mail) $450 - $35= $415 * 2,500 = $1,037,500! That's over 1 million dollars I have saved you Neptuners! Wow!

Thank You!!! Loretta for bringing your Neptune no spin problem to me! Who would have thought a decent side business could be started from a front loader failure? Bring me your Neptune problems, too!

Saturday, September 20, 2008

Maytag Neptune MAH4000 door lock all the time

Hi Neptuners,

Here is another blog entry I think you will find interesting. This issue is Neptune owner created after changing the defective door latch wax motor.

"However, after installing the door latch wax motor, my washer's door locked light is on all the time and the door is locked even when I'm not washing anything. Could you tell me what I've done wrong when installing the wax motor? "


"It's possible that you did not engage the tip of the wax motor in the space provided on the plunger assembly. If you snapped the wax motor in ahead of the plunger, the lock light switch will remain energized. The tip of the wax motor fits about 1/8" into the end of the plunger or the door will remain locked at all times... even if you unplug Neptune."

I've had a few customers do this when installing the new 12002535 wax motor. If you do this, you will need to unlock door by removing the dispenser bezel's (4) philips screws and removing bezel. There should be a colored pull cord that when you pull it it will unlock the door.

This Maytag Neptune tip was brought to you by For all of your Neptune replacement part needs please visit our website. We can also provide quotes on all of your appliance parts, not just the Neptunes. Give us a try!

Saturday, September 13, 2008

101 Skills Every Man Should Know...

I just received the October edition of Popular Mechanics and one of the features is '100 skills every man should know' and I would like to add one more skill...

The skill I would like to add is 'How to fix a Maytag Neptune washer'.

I can help you fix any Neptune washer and make you a hero! See and for more Neptune information.

BTW: I can offer you all parts on all major appliances, too, not just the Neptunes.

Sunday, September 7, 2008

Well, it finally happened

Well, we cracked our glass cook top :>(

This GE range is almost 9 years old. I guess we were lucky since other objects have hit the glass pretty hard but no damage...

I changed the glass cook top in about an hour with a philips screwdriver, 1/4 nut driver, 5/16 nut driver, vacuum cleaner... a pretty easy job if you ask me.

Yeah! The glass cooktop glows again!
I decided to offer replacement cook tops after hearing about a friend of my mother in law that paid $750 to replace her glass cook top. Wow! $750! Could you buy a new range for that much?
Well, I threw the site up in about 2 hours... See to check it out.
Remember, I can get most appliance parts for all appliances. It does not hurt to ask me for a quote now does it?
For all of you Neptuners... remember and for all of your Maytag Neptune needs.

Friday, September 5, 2008

Sarah Palin question

Hi Neptuners,

I wonder if Sarah Palin has a Maytag Neptune front loader? If so, please tell her to stop by for important information regarding the reliability of her neptune.

Saturday, August 30, 2008

Ride the "Rock 'n Roll Train"

Hi Neptuners!

While you are repairing your Maytag Neptune maybe you would want to listen to some rock music?

AC/DC has a new album coming out October called 'black Ice'. Its been 8 years or so since they recorded new stuff... You can hear the new "Rock 'n Roll Train" track at It plays when you go to the website.

I like it ;>) and look forward to hearing the rest! Black Ice has 15 tracks! I will have to bring my wife out when they have the Black Ice tour... We enjoyed the Stiff Upper Lip tour in Cleveland and in Columbus, Ohio a while back.

Go Brian, Angus and the boys!

For all of your Maytag Neptune needs see or

Monday, August 25, 2008

Tony Tool knock out plug update

I wanted to update you DIY Neptuners on the Tony Tool kit used for removing and installing the Maytag Neptune bearings.

The Tony Tool knock out plugs have been taking a royal beating. I think you folks are taking out your Maytag frustrations on the knock out plugs!

In case you don't know... They are used for knocking out the front bearing on the Neptune. A few of the knock out plugs in my fleet have cracked on the lip. See picture above...

Don't worry though... I followed up with Tony and he said the knock out plug will still work without the lip.

For more info on renting the Tony Tool see If you want to purchase a Tony Tool goto Tell Tony that Jeff the wax motor guy sent ya!

Sunday, August 24, 2008

Is the Tony Tool rental available in Canada?

Since I started renting the revolutionary Maytag Neptune bearing replacement tool, the Tony Tool, I have received a number of requests to ship the Tony Tool kit to Canada.

Presently, I only offer the tool kit rental to the United States since the tool kit would have to pass customs and a duty would have to be paid for the $425 value both ways?

Does Canada have an duty exemption process for tools crossing the border that will be returned?

The other issue is the transit time. It would take at least a week to get there which ties up the tool too long compared to the 2 - 3 days required with the Priority Mail here in the states.

It might be more time / cost effective for someone in Canada to offer the Tony Tool for rent?

If you would like more information on the Tony Tool, see

Friday, August 22, 2008

She's wearing new colors...

Yes, I just had my house painted and she looks great! This house was built back in December, 2000 by Rockford Homes and the paint was starting to peel on the trim. I was hoping the paint would last longer than 8 years...

Maybe the paint life was shortened due to the fact it was painted in December when it was pretty cold here in the Columbus, Ohio area.

The painter was Chad Bibler. Chad did a great job! Thanks Chad!

If you live in the Columbus or Grove City, Ohio area and need to wear a new color (or the same color) then give Chad a call. Here is his info:

Bibler Painting
P.O. Box 351
Lewis Center, Ohio 43035
(740) 815-2114

Tell Chad the Neptune wax motor man sent you...

Speaking of wax motors... I am trying to reach all Maytag Neptune owners to inform you about the $450 repair bill that is lurking in your Neptune front loader machine. You can prevent this failure by replacing the door latch wax motor before it damages your machine control board. See for details.

Sunday, August 17, 2008

Another loaded .zip file?

I received another email with a .zip attachment but this time it says it is from FedEx... Not UPS as the last one was.

The subject line:
Tracking N 3825340502

Unfortunately we were not able to deliver postal package you sent on July the 25 in time because the recipient’s address is not correct.
Please print out the invoice copy attached and collect the package at our office.


Attachment file name:

Warning: Don't open any .zip files you receive out of the ether. It is a good idea to never open a .zip file because it can unleash a self extracting virus or trojan file in your computer.

If you are expecting a .zip file from a trusted source ask them to rename file extension as a .zit or something similar and when you receive the file you can rename it back to the .zip and open it.

Do you know anyone who owns a Maytag Neptune front loader washing machine? If so, please send them to Thank you.

I drove to Pennsylvania last Thursday, August 14, 2008. I will tell you why in a later post. I will hint that was regarding the Tony Tool bearing tool kit for the Maytag Neptune front loader that will save Neptune owners about $750.00 on the bearing repair! Check back for the details!

Monday, August 11, 2008

Maytag MAH3000AWW MAH4000AWW Neptune Washer Does Not Spin

Here is another blog question regarding the Maytag Neptune no spin failure taken from the appliance junk site...

"This Maytag MAH3000AWW Neptune washer would not spin. During the spin cycle the door lock light would come on and the main motor would run, but the washer just would not take off and spin.

This is often a simple and easy repair, but not cheap. You can help save yourself some money by doing the repair yourself. The first thing you will want to do is disconnect the power to the washer. Simply unplug the power cord.

Next remove the three screws on top of the control counsel. With the three screws removed you will be able to tip the control panel forward and look at the electronic control board behind the timer.

Most often then not the resistor marked R-11 is burnt up. If this is the case you will need to replace the machine control board.

The reason the R-11 resistor burnt up is because the wax motor in the door lock is also bad, so you will need to replace it too.

This same “No Spin” problem also happens with the MAH4000 series Maytag Neptune washers."

Here is my response:

If you replace only the R11 and not the Q6 triac then R11 will smoke again and you can cause further damage to the control board. The Q6 triac must be replaced when R11 burns!

The forum does not know this because they are not experts on the Maytag Neptunes. I also don't like how they hide the real Maytag part numbers so you can't compare prices... This is deceptive marketing and usually indicates their prices are inflated.

You can get the R11 and Q6 repair kit along with the wax motor at

If after you replace the R11 and Q6 and the machine will not fill with water then the control board will have to be replaced (along with the 12002535 wax motor) You can order a new control board here

Here are some control board numbers:

MAH3000 serial number starting with (10 to 16) - 12001725
MAH3000 serial number starting with (17 and up) - 22002988
MAH4000 - 22002989
MAH5500AWW - 22002989

If you have a 2000 stacker series please contact me and I can look up your control board part number.

Don't forget that the older MAH3000's have two more wax motors in the dispenser area that will eventually fail, too. If your serial number starts with (26) then you should be OK since Maytag incorporated the bleach and softener functions into the water valve assembly.

Sunday, August 10, 2008

The International Space Station

Well, we've all heard about the International Space Station or ISS.

Did you know that the ISS travels around 17,200 miles an hour? Wow, I could get to work really quick at that speed!

You can now look up tracking info on the Internet to see where the ISS happens to be over the Earth or even look for the next time you can see the ISS in the sky over your city...

Here is the NASA link:

I wonder if the ISS has a Maytag Neptune front loader on board? If so, they better order a replacement 12002535 wax motor for the door latch from

Saturday, August 9, 2008

Taken from another Blogspot blog

I did not see a comment button on your blog Jeanne so I thought I would respond to your blog via my Maytag Neptune Washer blog.

"For the past 11 years, I've had a front loading clothes washer. I had a first generation Maytag Neptune until last week. Buying a new washer was not a planned household expense, but the old one had recently gotten REALLY LOUD, which meant it was starting to fail. I was warned by a repair person that it would start to leak soon because a bearing needed to be replaced. After finding out that it would be $900 to repair it, it was apparent that it was time for a new washer.

I replaced it with a Frigidaire Affinity. The reason I'm writing about this, is to share with anyone with a top loading washer, how little water a front loader uses, how gentle it is on what you're washing, and how much cleaner everything gets. A top loader can use up to 40 gallons per cycle, but a front loader uses 7-10 gallons per cycle.

An added plus with my new washer is that it sucks the water out of everything you washed so well, that it is now taking half the time to dry each load. It used to take 40-60 minutes in the dryer, per load, but now, using the same setting on the dryer, it takes about 20 minutes. Nice! Not only does my front loading clothes washers help with a lower water bill, an unplanned benefit will also be a lower natural gas bill due to less dryer use.

Posted by Jeanne Williamson on Friday, August 08, 2008
Labels: , "

Hi Jeanne Williamson...

You could have fixed your Maytag Neptune for about $85.00. In addition, you can get the new bearing and seal kit from They even rent the revolutionary Tony Tool which makes the bearing replacement about a hour job!

Don't forget to replace your door latch wax motor if you have a MAH3000, MAH4000, MAH5500A or a 2000 stacker series Neptune or your control board will be damaged. See for details A.S.A.P.!

Sorry you purchased a new machine at a great expense... Please tell all of your relatives, family and friends about the Neptune bearing kit and the door latch wax motor information.

My profile picture source...

Ok.... Folks keep asking me about my profile picture and what those straps are for?

I cropped my profile from another picture that was taken in Walt Disney World in Florida back in February, 2008.

Here is the whole picture:

The straps are from a back pack I was wearing for my three year old son, Andy. Yes, it was a little too small for me... We had just departed from the paddle boat in the background. We were the last cruise of the day.

Maybe I will find another picture to use for my profile?

Friday, August 8, 2008

Neptune Bearing Tool Anouncement

I wanted to let all you Neptuners know that I just acquired another revolutionary Tony Tool to rent out. This brings my fleet to six Tony Tools.

By knowing this information when your Maytag Neptune bearings start squealing in spin cycle simply check out for the bearings, 12002022 seal kit and the Tony Tool rental.

In the end, you will save a lot of money by not replacing your Neptune's expensive outer tub and even labor because the Tony Tool helps you complete the bearing replacement in about an hour! A service tech will quote you between $900 and $1100 to replace your outer tub just because the seal and bearings are shot!

Don't forget to change your door latch wax motor, part 12002535, if you have the MAH3000, MAH4000, MAH5500A or the 2000 stacker Neptune before your control board is damaged. Every Neptune that shipped with the original wax motor will fail... See for details.

Saturday, August 2, 2008

UPS Tracking Number 7059187205

Warning! If you get an email with the 'UPS Tracking Number 7059187205" in the subject line from 'UPS' don't open it. I received this email after our IT guy notified us of it.

I sent this email to my home email address and my McAfee virus software did detect it. Here is what McAfee reported to me:

****************** McAfee VirusScan******************************* Alert generated at: Monday, July 21, 2008 5:03:34 PM ******************************************************************************
McAfee VirusScan has detected a potential threat in this e-mailsent by "Jeff Hartman"

The following actions were attempted on each suspect part:
The attachment "" is infected with one or more Trojans: Generic Downloader.ab.This attachment has been quarantined.

So, when receiving emails you don't expect... Don't open them especially if it is a .zip or .exe type file. These are tricks folks play to download bad software on your computer such as trojans and viruses.

Thank goodness the Maytag Neptune front loader is not attached to the Internet... Although, I've seen the web enabled fridgerator that connects to the Internet so I imagine it is only a matter of time before everything is connected.

So when your Maytag Neptune gets a virus and won't wash your clothes please see my or sites for a cure.

Saturday, July 19, 2008

Neptune Control Board resister R43 bad

This is a Maytag washer/dryer stack. I press the washer start button. The door lock goes on, the machine makes filling noise, then a minute later it stops. The door lock light remains on. I've tried starting just the rinse/spin cycle, and the same results.

The repair guy made a service call and reported the machine suffered a power surge that fried the control board. I think his diagnoses is suspect since he did not look at the control board.After he left, I pulled the main control board and found R43 fried. I also found NO evidence of arching or wire damage on the other parts of the washer.I've read other posts about Neptune control board resister failures and their causes. I did not see any information on R43. The wire diagram indicates that the "end of cycle signal" inputs to R43. I'm going to install a new control board, but worry it will again fail. Thanks for your help.

Here was my response:

Replace door latch wax motor 12002535 too

When replacing the Maytag Neptune Machine control boards on the stackers, MAH3000, MAH4000 and MAH5500A Neptunes make sure that you have the latest door latch wax motor. It should have the black actuator pin. The defective ones have the brownish actuator pin (matching the wax motor body color).

When the wax motor fails it will the overheat Q6 triac. This will cause Q6 to short out which applies 120 VAC to the center lead (gate) of triac which burns R11. R43 can also burn when the wax motor fails. It is an 18K, 1/4 watt, 5% carbon type resistor.

See MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT + 12002535 WAX MOTOR for disassembly pictures and a video on replacing the R11 and Q6.

If you have R11 burnt, STOP! don't keep trying to start machine or you can further damage control board or even damage the motor control board located near the floor. You will want to cut out R11 and Q6, making sure that no Q6 pins can touch to prevent any further damage. After Q6 and R11 are clipped out you can try to start machine. Everything should work except the door will not lock and you won't have the spin cycle.

If the water flows correctly, and the timer works normally then your board should be repairable with the Q6 and R11 repair kit offered on the mentioned site above. If the water does not flow then your control board suffered more damage and will need to be replaced and these are available on same site as well.

Thursday, July 17, 2008

A blast from the 80's Tech Revisited


I just took a trip back into the 80's... What a ride those years were with advancing technology? See to see for yourself. I was in high school when a lot of this technology was emerging and I found it to be fascinating... and expensive at first.

They failed to mention my first computer, the Sinclair ZX81. It was a kit I purchased for $99 and built that I learned 'Basic' programming on. The Sinclair basic was 'token' based, which is a little different than the regular basic and it was designed to save memory. When you only have 4K bytes (before the 16K ram pack) you had to use memory sparingly.

I wonder if the Maytag Neptune front loader will make it into the 90's Tech Revisited article?
Speaking of Neptunes, if your Maytag Neptune needs TLC then see and for repair information, parts, moral support, etc.

Sunday, July 6, 2008

Learn how to repair your Maytag Neptune front loader too!

Here is an email I received today:

"Hey, Jeffrey-

Got the package Thursday, repaired and installed the board on Friday, works likes it never was broken. Thanks again for making this information, remedy, and yourself so accessible. People like you don't just make the world go 'round, they make its washers go 'round, too.

Very best regards and a million thanks,

Chris V.

P.S. You might be hearing from me in the near future about the bearing kit..."

Chris just finished up repairing his Maytag Neptune front loader with my R11 & Q6 + 12002535
wax motor repair kit. His Neptune failed due to the defective door latch wax motor (Maytag part number 12002535). Every Neptune that shipped with a door latch wax motor will fail and blow the machine control board.

See to see if your Neptune will fail.

You can also repair your Neptune bearings, too, thanks to my Neptune bearing and seal kit. Plus I offer the Tony Tool for rent to really save you time. See for details and you can watch the free video on how to change your bearings.

Friday, July 4, 2008

I'm ready to explode!

I wanted to post to my Neptune blog and finish up some last minute tasks and then I will turn off my computer. I promise…

I usually don’t find myself taking a break because I have so much to do. It seems there are not enough hours in the day to get everything done. When you wear the sales, purchasing, shipping, tech support hats for a small company (plus I also have a 40 hour full time manufacturing Engineering position during the day, spouse, 3 children, 3 ,6 and 19 years old) the time seems to fly by and everything does not get completed. Don’t get me wrong… I enjoy running my Maytag Neptune parts company. People often ask me how did you get involved with the Neptune washer?

Here's my confession... Actually, I kinda accidentally fell into it when a co-worker had a problem. Her innocent Neptune failed to spin the clothes and she had a repairman come over to look at her Neptune. He quoted her $450 to replace the machine control board and door latch wax motor. She got frantic and told him to get lost and that she would take the control board to a guy at work to look at. That guy was me…

I looked at the board… R11 was fried. After investigating and doing some research I found that there were a lot of R11 & Q6 burns happening. So after I repaired her control board I put together the R11 and Q6 repair kit. This was almost 3 years ago.

Side note: I designed a home nite lighting system I am working on to get to market and it seems the Neptune repair kit business has kept me so busy that I don’t have time to work on the lighting system. I absolutely love this concept and would love to see it in every home because it offers safety, security and convenience. Maybe I will plug the system in a later post… so stay tuned.

You could imagine that while helping Maytag Neptune owner’s with the door latch problem I started to get more questions like can you get other Neptune parts, what would cause such and such to happen, etc. It snowballed from there. Now, I offer replacement machine control boards, motor conversion kits, door boots, every Neptune part at very good prices since I have low overhead. For example, I sold over 1,000 wax motors (part #12002535) in 2007 alone!

Recently, I partnered up with Tony Yeager, who created the “Tony Tool” which is designed to remove and install the Neptune bearings. This tool kit runs $425 and is designed for service techs. I had the idea of tool rental so I asked Tony if I could purchase a tool kit to rent out to Neptune owners. He reluctantly did so and now I have a fleet of Tony Tools helping Neptune owner’s save time and money replacing their bearings. Tony has put together a fabulous 13-minute video that shows exactly how to take machine apart, replace bearings… I was selling the Neptune bearing & seal kits just fine before offering the Tony Tool. Mechanically inclined folks were using pipes and hammers to get the bearings out. Now, with the tool kit almost anyone can change his or her Neptune bearings. Check out Service techs can check out the Tony Tool at

I plan to keep adding new services to the Neptune business because I believe in continuous improvement and diversification. I also look for ways to improve efficiency as I am a one-person company and need to reduce the time spent on tasks.

I hope you enjoyed this post as I revealed where I came from and maybe I will reveal how the Target Security company name came about in a future post.

Have a safe and great 4th.!

Wednesday, July 2, 2008

Does the Space Station have a Maytag Neptune Front loader...

Here is a link to a video of some of the important activities on the Space Station.

I wonder if they use a Neptune to wash their clothes?

If so, I wonder if they have replaced the door latch wax motor, part number 12002535, so they won't experience what other neptune owners are experiencing with the R11 and Q6 failure?

Now, it seems as these machines age the bearings start to fail and need to be replaced. The tale tell signs that your machine is not orbiting properly is:

  1. Small water puddle on the floor under Neptune
  2. Spin cycle noise that is out of this world
  3. Rust marks or lines on your clothes

If your machine's bearings are failing goto for relief...

Tuesday, July 1, 2008

I just added another Tony Tool for Neptune Bearing replacement

I just wanted to inform you Maytag Neptune owners that I just added another Tony Tool to the rental pool...

So if your Neptune's bearings are drowning in friction... See for more information.

I also offer a new Bearing, seal and Tony Tool deal for appliance service technicians to get started offering Neptune owners a second option verses the $1,000 service quotes they have been handing out to repair the bearings.

Sunday, June 15, 2008

Happy Father’s Day!

This one goes out to all of the fathers out there... including myself!

I read where Father’s Day was created way back in 1909 which is before any commercial greeting card companies existed… I assumed the greeting card or flower industry created Father’s Day so they could increase their sales at this time of year.

Sonora Smart Dodd is the brainchild behind Father’s Day when she was grown and married. Her mother had died while giving birth to her and her dad raised her and her four siblings on his own. You have to remember that back then most widowed fathers would have given their offspring to other relatives to raise.

Spokane Washington held the first Father’s Day observance the following year. By 1924, the custom had spread throughout the country, and Calvin Coolidge made the first presidential proclamation in support of Father’s Day. President Richard Nixon made Father’s Day permanent in 1972, nearly 60 years later, when he requested that Congress pass a joint resolution making the third Sunday in June a National Day of observance in honor of fathers everywhere.

Here are some tips for a great Father’s Day.

1. Breakfast in bed
2. No ties please…
3. A handwritten gift certificate for a future event to share some time together
4. Create a scrapbook commemorating “Life With Father” over the past year
5. Put off the Maytag Neptune repair until next week
6. Your special ideas…

See for details on repairing your Neptune front loader washer.

I just updated the website with a free Neptune bearing replacement video you can watch. In addition, I offer the special Neptune bearing puller / installer called the Tony Tool for rent to dramatically reduce the time it takes to replace your bearings. The bearing job takes about 1 to 1.5 hours using the Tony Tool. Check it out tomorrow since it is Father’s Day…

Saturday, June 14, 2008

Maytag Neptune service technicians are feeling left out

It seems that Maytag Neptune service technicians are feeling left out because they are offering Neptune front loader owners an outrageous quote to repair the Neptune bearings.

It’s really not their fault… they are slowly finding out that Maytag misled them about replacing the expensive outer tub which has the new bearings pressed in for around $450 and that there is a better solution!

Who in their right mind would repair a Neptune when they get a quote to fix the bearings for $850 to $1100? They can go buy a new front loader for not much more than that…

For those service technicians who would rather make some money doing a bearing replacement via a reasonable time and materials quote I just put up an offer for you on my website.

With the $897 package, you get (20) sets of bearings (40 total) so you can revitalize (20) Neptune front loaders and make some money with time and materials. In addition, you will receive the Tony Tool kit specifically designed to save you time when replacing the bearings. There is a DVD included and instructions to help you every step of the way.

I also put up a $497 package of just (20) sets of bearings as a refill kit once you use up your first twenty sets…

I did not offer the Maytag 12002022 seal kits since these can be picked up from your appliance parts source and installed when replacing the bearings.

This is a great opportunity if you are a Neptune service technician. Your customers will have a smile on their face when you show them the latest bearing replacement technique you employ as opposed to the outrageous outer tub replacement technique!

Thursday, June 12, 2008

Whirlpool Named to 'World's Most Ethical Companies' and 'Most Respected U.S. Companies' Lists

What do you think about Whirlpool being named the 'World's Most Ethical Companies' and 'Most Respected U.S. Companies' Lists?

Here is a link to the article...

I just hope some of this rubs off onto Maytag Neptune owners...

Saturday, May 17, 2008

Like watching cars being crash tested?

Here is a link to the Consumer Reports Crash Testing Site

You can look up your make and model and watch it get crash tested!

After watching the video of my cars being crashed I don't feel real safe anymore...

Saturday, May 10, 2008

Warning: How can 1 cent cost you $40.00?

This is a reminder that the U.S. Postal rates increase from $.41 to $.42 for a 1-ounce letter sent First Class on Monday, May 12, 2008.

This can be very important to know because if you send out payments on bills, such as credit cards and you apply the $.41 stamp your payment will be returned to you! On most credit cards, the late fee can be $35 - $45! Ouch!

However, if you have not had any late payments in the last six months most credit card companies will forgive a late payment and credit you the late fee but you have to call and ask for it. While you have them on the phone ask them if you can get any lower interest rates on your credit card account.

Don’t forget to call all of your credit card companies and ask for an interest rate reduction every six months or so. It can’t hurt and it could save you some money.

Friday, May 9, 2008

Mother’s Day gift ideas

Here is a list of Mother’s Day gifts you may want to consider…

Of course the last one concerning the Maytag Neptune Front loader washer she will really appreciate if you prevent a certain Neptune failure that causes the laundry to stack up!

The door latch wax motor on the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series Neptune’s will fail causing damage to the machine control board. The wax motor part number is 12002535 and you can replace this part in about 10 minutes and prevent the no-spin failure. I have photos to help you take the Neptune apart on my site

If you wait too long, the machine control board will have to be fixed with my R11 & Q6 repair kit, or the control board will have to be replaced along with the wax motor or it will damage the repaired (or new) board again. If you have the MAH3000 Neptune you should consider replacing the (2) additional wax motors in the dispenser area that control the bleach and softener because these will fail as well.

Do your mom (or spouse) a huge favor and replace this wax motor asap and keep her laundry pile to a minimum!

1. A Day at the Spa

2. Jewelry

3. Perfume

4. Flowers

5. Gift basket

6. Candy

7. Take out to dinner

8. Car detailing

9. Maid service

10. Maytag Neptune preventative maintenance

Note: These are not in any particular order of popularity...

Thursday, May 8, 2008

New Maytag Neptune bearing Site

Hi Neptuners!

I wanted to inform every one that I have put up a new Maytag Neptune Bearing replacement site where you can order the Neptune Bearings and 12002022 seal kit to keep your Neptune spinning quietly again.

The URL is

I also offer the Tony Tool rental for folks to borrow this fabulous tool that will really save you a lot of time when replacing your bearings. This custom designed tool was designed for service technicians so I thought why couldn’t homeowners utilize it, too? As a matter of fact, yesterday I sent the first tool kit out to Missouri on its maiden voyage.

I will talk more on the tool in future posts once I get feedback from the customers who used it…


Thursday, May 1, 2008

Got The Maytag Neptune bearings out

"Finally got the bearings out. However it is clear to me you gotta take the tub completely out!Pulled the outer bearing almost all the way out with the modified puller, pounded it out the rest of the way with a steel pipe, turned the tub around and pounded out the really bad inner bearing with a 2 inch pipe and my log splitter. Hope this info helps someone."

Sounds like a lot of work... Maybe you should have read my Neptune Bearing ebook and video which is loaded with tips to help you get the bearings out... Oh yea... you do not have to take the outer tub out to replace the bearings ;>)


Tuesday, April 29, 2008

Maytag Neptune Dryer issue on Internet

Here is on taken from the site regarding a Neptune dryer.

"Maytag Neptune dryer keeps braking and ruined tons of clothing!"

by Rachel s. Written to Maytag CorporationPosted Mon April 28, 2008 11:02 pm

We purchased a Maytag Neptune dryer not even two years ago. We have had numerous problems with it for over a year now and the repairman have been here on several occassions. At first it was shrinking all of our clothes even when dried on the extra low drying feature. I did several loads of laundry when I bought the kids back to school and fall clothes last year. I didn't realize it, but the drum was broke. There was a sharp piece of metal sticking out of the drum so that put holes and tears in all my kids brand new clothes!

The repairman came and fixed the drum when it finally came in, as of course it was on back order. Then that same day, I had to call back as it was still making a loud noise. Turns out the new drum broke something inside when it was being repaired, so again, we had to wait for a part and wait for them to repair it.

A few months passes and aqain the dryer is making extremely loud noises and still shrinking our clothes. You can even hear it when you are outside. We had a repairman come out and turns out the drum is broke again. The part took weeks to come in as it was on back order. When the repairman shows up with it and opens it, the new drum was damaged during the shipping process and he has to order a new one, which is still on back order. We are still waiting for the part to come. In the meantime, all of our clothes are stained up terribly from the broken drum as the felt type piece is lose and getting dark dirt stains on everything. Before I realized this, I washed all of my sons and my own new birthday clothes (we got in March) and kids spring clothes which have stains on everything that won't come out. Tons of brand new clothes with stains that won't come out. Hundreds of dollars down the drain again!

I had brain surgery this year for an incurable neurological disorder I was born with. Then I had a follow up surgery for complications. I cannot take my 2 and 3 year old daughters to the laundromat to do laundry as I am not allowed to drive, nor am I allowed to lift heavy loads of laundry or them. Not to mention, who can do that with two little ones anyway? This is a HUGE incovenience. I have lost hundreds of dollars worth of new clothes and some old clothes as well. And to boot, my dryer is still not fixed. My youngest just turned two on Friday and I cannot wash all of her new clothes as they will all get ruined. I am furious.

I want my dryer replaced with something that won't keep braking. I want something to be done since I have lost hundreds of dollars worth of clothes on two occassions from this defective dryer we have paid about $800 for. This has been over a year of inconvenience. I want what we paid for, a reliable dryer.

I will happily send pictures I have taken of our brand new stained clothing. My husband has written to customer service who has not been of any help to our situation.PLEASE correct this impossible and severely frustrating situation. I cannot wash our clothes because of this and because of my medical condition cannot go to the laundromat either. Something needs to be done as we have no clean clothes left and all our recent clothes are ruined.

I will eagerly be awaiting a timely response with some suggestions to rectify this situation. Thank you for your time. "

This is terrible customer service from Maytag?


Sunday, April 27, 2008

More Maytag Neptune chatter... from Internet.

I watch blogs and forums to see if folks are talking about the Maytag Neptune... Here is one quote from

Posted: Sat Apr 26, 2008 9:24 pm Post subject:

I've had a Maytag Neptune since 2000. It's been involved in a class action lawsuit. I like the way it washes and spins the heck out of the clothes. That way it takes less time to dry. Trouble is the computer has broken and the door latch switch has broken and something else. Good thing my DH is an engineer and very handy, otherwise this very expensive washer would've been in the dump many years ago! The other thing is you can put a TON of clothes in them and they use WAY less detergent and water than regular washers. They are a great idea, just stay away from Maytag. The next thing that goes on mine will be the last straw! It will be out the door...HTH_________________Jeanette Collopy"

Wow jeanette, you and every Neptune owner will have trouble (if you have not had any yet...), The door latch wax motor is the most common failure and you can prevent it if you replace your wax motor before it fails. My site specializes in the Neptune front loaders. The machines that will have this failure are the 2000 STacker, MAH3000, MAH4000 and the MAH5500A series. The MAH5500B series is not affected because Maytag replaced the wax motor with a real solenoid to lock the door.

There is a new chapter with the MAH3000's and that is there are two more wax motors in the dispenser area that control the bleach and softener. When these go they will trip the circuit breaker. Luckily, the machine control board will not be damaged but the timer contacts that control these wax motors could be. See for a photo of a melted down wax motor from the dispenser area.

The next part to go after your Neptune gets older will be the bearings, I have a fix for those as well. You will notice that your Neptune will get louder in the high speed spin cycle to where you can't even share the same space as the Neptune. Folks have told me they were quoted $650 - $1,000 for this repair but with my kit you can get going for under $90.

Friday, April 25, 2008

Go Danica Patrick!

Congratulations to Danica! What an accomplishment Danica has made setting records and all...

I wonder if Danica has a Maytag Neptune washer? If so, she better race over to for a pitstop and replace the 12002535 door latch wax motor before her Neptune blows out...

In addition, bearings are as important on Indy cars as they are on her Neptune. We have a bearing and 12002022 seal kit so the machine can spin as fast as Danica drives!

Monday, April 21, 2008

Unexpected Thank You's from my customers!

I stopped by my P.O. box yesterday and found two thank you cards in there sent by satisfied customers. One even had $25.00 in it!

They purchased my Maytag Neptune R11 & Q6 repair kit and 12002535 wax motor and were delighted because they repaired their washers with my repair kit and saved alot of money.

The alternative is replacing the machine control board and wax motor for about $180 depending on which Neptune they own.

I don't expect thank you cards when you purchase my Neptune kits and replacement parts but I sure do appreciate them!


Monday, April 14, 2008

Tax time for Neptune Owner's

That dreaded time has come upon us once again.... Tax time. April 15th is the day you need to have your returns postmarked by or electronically submitted via the E-file system.

Did you know that owning a Maytag Neptune front loader can be just as taxing if you don't know about the 12002535 door lock wax motor? The taxing Neptune models are the 2000 Stacker, MAH3000, MAH4000 and the MAH5500A series Neptunes. Please replace your wax motor if you have one of the mentioned models asap before you lose your high speed spin function and have to repair your upper machine control board.

See for more ways to reduce your Neptune tax...

Tuesday, April 8, 2008

What is all of this Maytag Neptune Bearing Stuff?

My Maytag Neptune bearing & 12002022 seal kit has become a hit as this is the first time these kits were offered to Neptune owners.

I wanted to offer a couple of tidbits from the folks who have installed these Neptune bearing kits already:

Some have had trouble getting the spinner support out. In these cases it was determined that the bearings were really shot and sounded like a jet taking off during high speed spin... So the key is to replace the bearings early before the real damage sets in.

Tip: If your Neptune is +8 years old you might want to consider replacing them and the seal kit before your machine sounds out to you as a preventative measure. The bearing replacement task will go much smoother with less or no bearing damage.

I had one customer where the spinner support stopped dead while in high speed spin cycle and broke two of the three arms of the spinner support. This type of failure could create a safety hazard to other components in your machine if you let the bearings go too long.

I hope these tidbits will help you determine if your Neptune bearings and seal should be replaced soon.

See to order the Maytag Neptune Bearing & seal kit today.

Saturday, April 5, 2008

Maytag Neptune Wax Motor Vs. Toy box Lid

Here is another video I made to demonstrate the power of the Neptune door latch wax motor, Maytag part number 12002535.

The original wax motor with the brownish-orangish actuator shipped in all 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series front load Neptunes. If you have one of these defective wax motors please replace it asap! What it does is over time it will draw too much current and overheat the Q6 triac that switches voltage to it and this will cause a R11 resistor to burn out on the machine control board.

The symptom is that the Neptune will no longer spin your clothes out and the door locked light will not come on. These are the classic symptoms of the Q6 & R11 failure. Again, the door latch wax motor is the root cause and must be replaced with the new design wax motor, which has the black actuator tip. See for more information.

Now enjoy the Neptune wax motor Vs. Toy Box Lid video!

Friday, April 4, 2008

Maytag Neptune Wax Motor Vs. Peep

Here is a video I made to demonstrate the linear action of the Neptune door latch wax motor, Maytag part number 12002535. The original wax motor with the brownish-orangish actuator shipped in all 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series front load Neptunes. If you have one of these defective wax motors please replace it asap! What it does is over time it will draw too much current and overheat the Q6 triac that switches voltage to it and this will cause a R11 resistor to burn out on the machine control board.

The symptom is that the Neptune will no longer spin your clothes out and the door locked light will not come on. These are the classic symptoms of the Q6 & R11 failure. Again, the door latch wax motor is the root cause and must be replaced with the new design wax motor, which has the black actuator tip.

See for more information.

Now enjoy the Neptune wax motor Vs. Peep video! Click on link below.

I would have inserted it in my blog but it was just over the 100 meg. limit...

Wednesday, April 2, 2008

When was your Maytag Neptune Front Load Washer Born?

I get a lot of folks asking me how to interpet the date code of their Maytag Neptune so I thought I would post some valuable information today... Here is how to determine when your Neptune was born:

1980 --E --March
1981 --G --April
1982 --J --May
1983 --L --June
1984 --N --July
1985 --P --August
1986 --R --Sept.
1987 --T --Oct.
1988 --V --Nov.
1989 --X --Dec.
1990 --B --January
1991 --D --February
1992 --F --March
1993 --H --April
1994 --K --May
1995 --M --June
1996 --Q --July
1997 --S --August
1998 --U --Sept.
1999 --W --Oct.
2000 --Y --Nov.
2001 --Z --Dec.
2002 --A --January
2003 --C --February
2004 --E --March
2005 --G --April
2006 --J --May
2007 --L --June

Example serial number: 15154872UY

15114672UY - UY is the date code. The first letter is the year - U = 1998. The second letter is the month - Y = November. This appliance was made November of 1998.

First letter is the year, second letter is the month.

Check out for tips on helping your Maytag Neptune Live a productive and long life...

Thursday, March 20, 2008

7 Reasons to not lower your Maytag Neptune front loader over the side

Here are 7 reasons why you should not lower your Neptune over the side…

1. New front loader machines are expensive.

2. Unless you pay cash, the finance charges can add up quick.

3. Somebody will insist on the matching dryer too.

4. The dryers are proven to be reliable.

5. The Neptune does reduce your energy and water usage.

6. New machines could have issues too. (Maybe worse issues)

7. There is help for you and your Neptune front loader

You can get the information you need from to keep your Maytag Neptune running great and save some money too!

Can you think of any reasons I may have failed to list?

Saturday, March 8, 2008

Maytag Neptune 12002535 wax motor failure update

Well, so far I have only identified two Neptune MAH3000 machines where the dispenser area wax motors have failed. I know there must be more bleach and softener wax motor failures out there!

Tell me about your Neptune failure... I have time because central Ohio just received 14" of the white stuff. I was hoping spring would be here soon. It will probably take a month for the piles of snow to melt off... I'm thankful I have my Internet and Electricity and not necessarily in that order although some Ibupropen is needed for the old back after shoveling all of that snow!

Tuesday, February 26, 2008

Maytag Neptune 12002535 waxmotor melt down final - Affected Model / Serial number information Cont'd

It looks like some folks have all ready taken advantage of my special (2) pack of 12002535 wax motor deal I posted on my website for Maytag Neptune MAH3000 front loader owners.

If you have a MAH3000 please look into replacing your bleach and softener dispenser 12002535 wax motors before they fail and trip your circuit breaker. So far, nothing else gets damaged when these particular wax motors fail. Unlike, the R11 and Q6 failure on the machine control board when the door latch wax motor fails.

In addition, if you are experiencing this symptom (breaker tripping) while you wait for your new wax motors to arrive you can disconnect the bleach & softener wax motors so you can at least get some wash done... I have disassembly photos to help you take your Neptune apart on the above mentioned website.

Sunday, February 24, 2008

Maytag Neptune 12002535 waxmotor melt down final - Affected Model / Serial number information

Looking at the models with the defective wax motors in the dispenser section I came up with the following models:

MAH3000AEW 10-29 serial number prefix
MAH3000AAW 10-29 serial number prefix
MAH3000AGW 10-29 serial number prefix
MAH3000AKW 10-29 serial number prefix
MAH3000AWA 10-25 serial number prefix
MAH3000AWQ 10-25 serial number prefix
MAH3000AWW 10-25 serial number prefix

It looks like the MAH3000 is the only model affected. The MAH4000, MAH5500 integrates the water valve with the bleach and softener valves as one assembly.

See previous posts regarding the 12002535 wax motor melt down in the dispenser section of Neptune front loader. I know of two different failures where the circuit breaker trips while the machine is running a wash cycle. If you get this symptom, unplug the two dispenser wax motors and rerun washer and see if the breaker trips.

For you MAH3000 owners, I put up a (2) wax motor special on my site.

If you have any questions about this important wax motor issue please send me an email at

Sunday, February 17, 2008

Beware if you get an egreeting!

I just received an email saying it is from '' and the subject line reads 'You've received a greeting from a family member!'. What ever you do don't click on the link!!!

If you run your mouse over the link (but don't click!) You should see that it shows the link as'' even though it displays ''. This is a common trick in emails such as phishing where they want you to think you are clicking an a familiar link but it is not what you think it is...

If you click on this link it will actually execute the file named postcard.exe and who knows what it will install on your computer! You should never ever click on an .exe file if you don't know exactly what it is.

Do a search in Google on 'postcard.exe' and you will see that other sites have info on this file and what it can do to your machine.

As always, if you know anyone with a Maytag Neptune front loader please have them go to my site for valuable information to help keep their washer in tip top shape and get more reliability out of their machine.

Saturday, February 16, 2008

Calling all Maytag Neptune Owners!

Well, it is freezing back in Columbus, Ohio and I would like to go back to Orlando! I was getting used to the mid 70's in February for the 5 days I was down there!

In the meantime, Neptune owners are writing me because I put together a Neptune bearing and seal kit so you can land your Neptune in spin cycle... What am I talking about... landing your Neptune?

The tell tale sign that your Neptune's bearings are going is that it sounds like an jet airplane taking off in spin cycle. That is if your spin cycle is still working due to the door latch wax motor failure waiting to happen... See previous posts for important info on the 12002535 wax motor issue.

Here is a picture of a dead Neptune bearing. Maytag wants you to buy a new outer tub. If you have a service guy perform the repair it will set you back $400 - $500. You can do it yourself for much less and spin a few more years out of that Neptune.

I usually have the bearings in stock... It's those darn 12002022 Maytag seal kits I'm always waiting for to arrive. On my site order form I will have 'Out of Stock>' when I am waiting for the seal kits. If you go ahead and order, I will place you on the pre-order list and your order will ship as soon as I receive the seal kits on a first ordered - first shipped basis. I will also email you an ebook which offers different ways to do the change out and other tips to help you.

Wednesday, February 13, 2008

How many Maytag Neptunes went down since I left?

Hello, I just got back from Disney in Orlando, Florida this afternoon! Boy, was the weather great! It was mid seventies and it was only like 10°/F back in the Columbus, Ohio area! I feel I got my money's worth just because of the temperature difference. What a great time.

We landed in Orlando and drove to New Smyrna Beach on Saturday and stayed all night in a relative's beach condo, woo hoo! The kids had a great time out in the Atlantic... at first they were just going to 'wade' in the water but they ended up getting soaked! Thanks uncle Perry!

Sunday we left and headed to Epcot for a few hours. Monday and Tuesday we went to Magic Kingdom and closed it down both nights! I also found out that your patience can really be tested when you have a 3 and a 5 year old on a Disney vacation!

Now that I am back in the cold Ohio weather... I need to get back to work.

I sold three Maytag Neptune R11 Q6 + 12002535 wax motor repair kits today and it got me thinking about how many times Neptune owners come home from vacation to find out their door latch wax motor has failed? That has to be terrible with all of that vacation laundry piled up! I am trying to reach as many Maytag Neptune owners as I can so they can prevent this failure from happening!!! If you know any Neptune owners please send them to as soon as possible to check out the door latch wax motor information!

Tuesday, February 5, 2008

Maytag Neptune 12002535 waxmotor melt down final

So far I have not received any feedback from Maytag Neptune customers that have had the bleach and/ or softener waxmotors fail.

If you have not been following this Maytag Neptune blog I had a customer recently experience a 120025325 wax motor meltdown. We determined that this is a serious failure because the 15 amps from the wall outlet can overheat the failed wax motor to where it actually melts down. See my Saturday, January 12, 2008 post for pictures.

The wax motor in the door latch assembly fails without incident because the machine control circuit board offers a higher impedance so a smaller current is allowed to flow into the wax motor like the weakest link in a chain. Usually the Q6 opens up and it is possible if the Q6 triac shorts that the next likely victim will be the copper traces on the machine control board. The copper traces will act like a fuse if the current get high enough.

The theory is that these bleach and softener wax motors will fail eventually and it is probably because they get much less operation time than the door latch wax motor. This is the first wax motor I have replaced in the dispenser area or the Neptune in the two+ years I have been providing replacement parts.

Just be aware that if your breaker trips and you reset it over and over... you will probably smell something hot in your Neptune.

You can purchase 12002535 wax motors at