Maytag Neptune Washer repair - Charlie Bit Me
Here is a cute video I thought you would love...
Don't get bit by your Maytag Neptune front loader!
If you have a timer knob on your Neptune please replace your door latch wax motor before it fails... See Maytag Neptune video for a video that explains the details.
Until next time...
Saturday, January 23, 2010
Saturday, January 16, 2010
Tax Information for Maytag Neptune Owners
Tax Information
Well, it is that time of year again when you have to do your taxes. Have you considered completing your taxes yourself?
Today's tax software makes it easier than ever with tutorials and videos. I have been doing my taxes for years. Last year I owed quite a bit so I had a friend who works for a CPA firm double check my numbers with their ‘professional’ expensive tax software and he came back with there was a slight difference but it is not worth filing an amended return. It was great to know that!
I recently put up a site at http://incometaxpreparationinfo.com/ where you can get information on the latest tax software products.
Check it out!
Until next time…
Well, it is that time of year again when you have to do your taxes. Have you considered completing your taxes yourself?
Today's tax software makes it easier than ever with tutorials and videos. I have been doing my taxes for years. Last year I owed quite a bit so I had a friend who works for a CPA firm double check my numbers with their ‘professional’ expensive tax software and he came back with there was a slight difference but it is not worth filing an amended return. It was great to know that!
I recently put up a site at http://incometaxpreparationinfo.com/ where you can get information on the latest tax software products.
Check it out!
Until next time…
Friday, January 15, 2010
Expecting Mothers and Maytag Neptune Front Load Washer
Here is an article I recently wrote to inform expecting mothers to be about the faulty door latch wax motor on the Maytag Neptune front load washers. You can probably imagine the laundry that will need washed with a baby in the house and it is critical to keep the washer working!
If you know anyone expecting please pass this letter along to them via an email or you can point them to this helpful blog...
Congratulations! You're having a baby soon... Before you know it your Maytag Neptune Front Load washer will be working overtime cleaning bibs, blankets, baby outfits, etc. so your washer uptime will be critical. There are some things you should know about your Neptune front load washer.
The most important thing to be aware is that the Maytag Neptunes with a timer knob (non digital) shipped with a faulty door latch wax motor. This small electrical device locks the door during the high speed spin cycle. What happens is that this faulty device eventually shorts out and damages the machine control board.
The good news is that Maytag redesigned this device to correct the failure but you need to replace it before it fails to prevent the machine control board damage. After your machine fails it will not lock the door which means your clothes will be sopping wet at the completion of the wash cycle. More good news... The door latch wax motor is inexpensive and really easy to change. It can be done in 5 -10 minutes. There are videos available that show how to inspect wax motor and replace it.
Luckily, Maytag made it easy to tell which wax motor you have by the color of the actuator pin that sticks out of the device. If the pin color matches the body color then you have the faulty design. You want the wax motor with the black color pin which is the redesigned component. If you bother the repairman after this failure they will probably quote you $450 to fix your machine. I recommend that you proactively replace your door latch wax motor before it damages your machine control board.
The next thing to be aware of is your bearings. When you first put your Neptune in service you were probably impressed with how quiet the machine is... That is the way it is supposed to be. When your bearings start to fail the machine will get loud in the spin cycle. It will sound like a jet taking off when ramping up to 850 rpm. You should be concerned and not ignore it. You can replace your bearings yourself. If you bother the repairman they will want $900+ to replace your large plastic outer tub. But you don't need to replace the expensive $450 tub... Just replace the bearings and seal. There is a special Neptune bearing tool kit available you can rent that includes an instructional DVD that shows you step-by-step how to disassemble your Neptune, replace bearings using tool, and install the new seal.
The sooner you replace your bearings once you notice the machine getting louder in spin cycle the better. I would even recommend that if your machine has made it to the 10 year mark that you replace the bearings proactively. The Neptune front loader is a workhorse but it does have some design issues you need to be aware of to keep it running efficiently for years to come.
Keep your Maytag Neptune front loading washer running efficiently and when a problem surfaces you can save more money by repairing your machine yourself. Watch a quick video explaining the faulty door latch wax motor issue right now and sign-up to be a Neptuner and discover any known issues your Neptune may have so they can be proactively prevented thus saving you both washer downtime and money - Go Here: http://www.neptunehelpsong.com
Until next time...
If you know anyone expecting please pass this letter along to them via an email or you can point them to this helpful blog...
Congratulations! You're having a baby soon... Before you know it your Maytag Neptune Front Load washer will be working overtime cleaning bibs, blankets, baby outfits, etc. so your washer uptime will be critical. There are some things you should know about your Neptune front load washer.
The most important thing to be aware is that the Maytag Neptunes with a timer knob (non digital) shipped with a faulty door latch wax motor. This small electrical device locks the door during the high speed spin cycle. What happens is that this faulty device eventually shorts out and damages the machine control board.
The good news is that Maytag redesigned this device to correct the failure but you need to replace it before it fails to prevent the machine control board damage. After your machine fails it will not lock the door which means your clothes will be sopping wet at the completion of the wash cycle. More good news... The door latch wax motor is inexpensive and really easy to change. It can be done in 5 -10 minutes. There are videos available that show how to inspect wax motor and replace it.
Luckily, Maytag made it easy to tell which wax motor you have by the color of the actuator pin that sticks out of the device. If the pin color matches the body color then you have the faulty design. You want the wax motor with the black color pin which is the redesigned component. If you bother the repairman after this failure they will probably quote you $450 to fix your machine. I recommend that you proactively replace your door latch wax motor before it damages your machine control board.
The next thing to be aware of is your bearings. When you first put your Neptune in service you were probably impressed with how quiet the machine is... That is the way it is supposed to be. When your bearings start to fail the machine will get loud in the spin cycle. It will sound like a jet taking off when ramping up to 850 rpm. You should be concerned and not ignore it. You can replace your bearings yourself. If you bother the repairman they will want $900+ to replace your large plastic outer tub. But you don't need to replace the expensive $450 tub... Just replace the bearings and seal. There is a special Neptune bearing tool kit available you can rent that includes an instructional DVD that shows you step-by-step how to disassemble your Neptune, replace bearings using tool, and install the new seal.
The sooner you replace your bearings once you notice the machine getting louder in spin cycle the better. I would even recommend that if your machine has made it to the 10 year mark that you replace the bearings proactively. The Neptune front loader is a workhorse but it does have some design issues you need to be aware of to keep it running efficiently for years to come.
Keep your Maytag Neptune front loading washer running efficiently and when a problem surfaces you can save more money by repairing your machine yourself. Watch a quick video explaining the faulty door latch wax motor issue right now and sign-up to be a Neptuner and discover any known issues your Neptune may have so they can be proactively prevented thus saving you both washer downtime and money - Go Here: http://www.neptunehelpsong.com
Until next time...
Saturday, January 9, 2010
How To Repair Electronic Components
Hi Neptuners!
Recently, I had a chance to go through some email responses I received from you after you repaired your Maytag Neptune washer.
I can't believe how many successful machine control board repairs you have completed since I have been offering the Q6 R11 repair kits. You of all people... because most of you have never soldered before! That is crazy! I know someone would have said "that can't be done.. you can't have homeowners soldering on their Maytag Neptune control board...". Boy, am I glad I did not listen to them! Looking in Quickbooks I have sold over 4,300 wax motors!
I then got to thinking that I don't know how many times I've taken a broken electronic device apart and repaired it. I like to see if I can fix it before pitching it... Some devices had a broken wire or lead. Some devices I did not find anything but they worked when I reassembled them?
I decided to write this because I ran across a couple of e-books you might be interested in. The first one teaches you how to test electronic components like a pro and the second ebook teaches you how to find the value of a burnt resistor.
Click here to read more!
If you have an interest in learning more about electronics or repairing devices then these books should help you. I was putting together some links for electronic circuit type kits, too. I will post those once I have them all compiled.
Electronics can be a rewarding hobby and who knows you could even invent a new device? I received my electronics training in high school and at Devry and have been playing with electronics since then. Actually, it helped me develop the Q6 R11 repair kit company that started with my http://www.neptunewaxmotor.com/ site.
Until next time...
Here is that link again...
Click here to read more!
Recently, I had a chance to go through some email responses I received from you after you repaired your Maytag Neptune washer.
I can't believe how many successful machine control board repairs you have completed since I have been offering the Q6 R11 repair kits. You of all people... because most of you have never soldered before! That is crazy! I know someone would have said "that can't be done.. you can't have homeowners soldering on their Maytag Neptune control board...". Boy, am I glad I did not listen to them! Looking in Quickbooks I have sold over 4,300 wax motors!
I then got to thinking that I don't know how many times I've taken a broken electronic device apart and repaired it. I like to see if I can fix it before pitching it... Some devices had a broken wire or lead. Some devices I did not find anything but they worked when I reassembled them?
I decided to write this because I ran across a couple of e-books you might be interested in. The first one teaches you how to test electronic components like a pro and the second ebook teaches you how to find the value of a burnt resistor.
Click here to read more!
If you have an interest in learning more about electronics or repairing devices then these books should help you. I was putting together some links for electronic circuit type kits, too. I will post those once I have them all compiled.
Electronics can be a rewarding hobby and who knows you could even invent a new device? I received my electronics training in high school and at Devry and have been playing with electronics since then. Actually, it helped me develop the Q6 R11 repair kit company that started with my http://www.neptunewaxmotor.com/ site.
Until next time...
Here is that link again...
Click here to read more!
Sunday, December 27, 2009
Slightly off topic today with portable Generators
Hi Neptuners!
It seems that we rely on our homes to be energized with electricity to run all sorts of time and labor saving devices.
What happens when your power line is severed during an ice storm or a car collides with a utility pole?
I asked myself the same question and decided to be prepared. I recently purchased a propane generator. Actually, it was a Christmas gift for myself. ;-) It is a 3,500 watt model, single phase 120 VAC. I figure it will run the furnace (natural gas), fridge, freezer, sump pump and some lighting. It uses the standard grill type propane tanks and should run about 9 hours at half load.
Once I received it... I filled the oil (.6 qt.) up and hooked up the propane tank and fired it up. I was impressed with how quiet it was. How useful is a generator just sitting there? Not very... I also purchased a 30 amp, 120 VAC inlet box, 10 ft. 10-3 generator hook up cable, the Square D breaker panel generator interlock kit, 30amp 2 pole breaker, 15/15 tandom breaker, 10 ft. 10-2 w/gnd romex wire and misc. hardware.
I plan to install all of the components during my holiday break until Jan 4th! I will shoot some video for you to see like I did for the DVD duplicator I purchased last month. The DVD duplicator has produced about 50 mini DVDs, 35 CD's and so far has done a great job for me so if you need to do some CD or DVD duplication check out the DVD Duplicator site I put up.
I also put up a quick generator site you can check out, too. I love putting up websites... can't you tell!
If you would like to put up some websites I am putting together a training class to teach folks how to put up websites step-by-step. Contact me at neptunewasher@gmail.com if you're interested in putting up websites.
As always, if you have a Maytag Neptune with a timer knob... check out Neptune Help Song for a video that explains the faulty door latch wax motor issue.
Until next time...
It seems that we rely on our homes to be energized with electricity to run all sorts of time and labor saving devices.
What happens when your power line is severed during an ice storm or a car collides with a utility pole?
I asked myself the same question and decided to be prepared. I recently purchased a propane generator. Actually, it was a Christmas gift for myself. ;-) It is a 3,500 watt model, single phase 120 VAC. I figure it will run the furnace (natural gas), fridge, freezer, sump pump and some lighting. It uses the standard grill type propane tanks and should run about 9 hours at half load.
Once I received it... I filled the oil (.6 qt.) up and hooked up the propane tank and fired it up. I was impressed with how quiet it was. How useful is a generator just sitting there? Not very... I also purchased a 30 amp, 120 VAC inlet box, 10 ft. 10-3 generator hook up cable, the Square D breaker panel generator interlock kit, 30amp 2 pole breaker, 15/15 tandom breaker, 10 ft. 10-2 w/gnd romex wire and misc. hardware.
I plan to install all of the components during my holiday break until Jan 4th! I will shoot some video for you to see like I did for the DVD duplicator I purchased last month. The DVD duplicator has produced about 50 mini DVDs, 35 CD's and so far has done a great job for me so if you need to do some CD or DVD duplication check out the DVD Duplicator site I put up.
I also put up a quick generator site you can check out, too. I love putting up websites... can't you tell!
If you would like to put up some websites I am putting together a training class to teach folks how to put up websites step-by-step. Contact me at neptunewasher@gmail.com if you're interested in putting up websites.
As always, if you have a Maytag Neptune with a timer knob... check out Neptune Help Song for a video that explains the faulty door latch wax motor issue.
Until next time...
Monday, December 7, 2009
DupliQ CD DVD Duplicator is pretty clever
DupliQ CD DVD Duplicator - I just purchased one of these and I was impressed with its simple operation. I was looking for a duplicator that can burn the mini 8cm DVD-R's. It looks like I found it! This device is made by Acronova Technology Inc.
I was going to upload a demonstration video but the Blogger 100 meg limit won't support it.
I have the video at DVD Duplicator where you can watch this clever machine in action...
The reason: I put together a new video for my Neptune Bearing kit purchasers that shows them how to disassemble their Neptune Front Load washers to expose the outer tub. I felt bad because the Tony Tool renters get the famous Tony Tool video that shows Shirley taking apart her Neptune and replacing the bearings and seal. So, I decided it was time that the folks who purchase the Maytag Neptune Bearing and Seal kit get to watch a disassembly DVD as well.
There are basically two types of CD DVD duplicators. You have the stand alone (manual disc load) version where you have a tower with a controller and a number of CD DVD drives. The second is the Host type where the PC runs the duplicator via software and the USB 2.0 interface. The DupliQ is the Host type which is fine with me because my PC stays on most of the time anyway. I wanted to set it and forget it for totally automatic operation. The stand alone duplicators need you to remove and load the discs manually... Not!
Besides, I could not find any stand alone duplicators that support the mini 8cm DVD-R media. I needed this format because it will fit into my bearing kit shipping box where the 12cm DVD would not. Another plus, it adds very little weight to keep the bearing kit under 2 pounds via Priority Mail. Yes!
If you have a need to create CD's or DVD's then check this duplicator out. I also read that there is a way to use this device to automatically rip Cd's into Windows Media Player using free software. You just keep the hopper full of CD's you want to rip. The article writer mentioned he ripped 1,700 CD's in one month using the DupliQ. I know folks that have huge music libraries that could use this cool benefit.
Check out the video at DVD Duplicator and below is the link where you can purchase this duplicator.
Until next time...
I was going to upload a demonstration video but the Blogger 100 meg limit won't support it.
I have the video at DVD Duplicator where you can watch this clever machine in action...
The reason: I put together a new video for my Neptune Bearing kit purchasers that shows them how to disassemble their Neptune Front Load washers to expose the outer tub. I felt bad because the Tony Tool renters get the famous Tony Tool video that shows Shirley taking apart her Neptune and replacing the bearings and seal. So, I decided it was time that the folks who purchase the Maytag Neptune Bearing and Seal kit get to watch a disassembly DVD as well.
There are basically two types of CD DVD duplicators. You have the stand alone (manual disc load) version where you have a tower with a controller and a number of CD DVD drives. The second is the Host type where the PC runs the duplicator via software and the USB 2.0 interface. The DupliQ is the Host type which is fine with me because my PC stays on most of the time anyway. I wanted to set it and forget it for totally automatic operation. The stand alone duplicators need you to remove and load the discs manually... Not!
Besides, I could not find any stand alone duplicators that support the mini 8cm DVD-R media. I needed this format because it will fit into my bearing kit shipping box where the 12cm DVD would not. Another plus, it adds very little weight to keep the bearing kit under 2 pounds via Priority Mail. Yes!
If you have a need to create CD's or DVD's then check this duplicator out. I also read that there is a way to use this device to automatically rip Cd's into Windows Media Player using free software. You just keep the hopper full of CD's you want to rip. The article writer mentioned he ripped 1,700 CD's in one month using the DupliQ. I know folks that have huge music libraries that could use this cool benefit.
Check out the video at DVD Duplicator and below is the link where you can purchase this duplicator.
Until next time...
Saturday, December 5, 2009
Maytag Neptune Bearing Question from the blogosphere
Here is a Question I received from a future customer and I noticed he also asked one of the online appliance repair forums and I wanted to share the forum's response to his question...
"Neptune MAH4000AWW "disintegrated" bearing"
10 year old washer was making a lot of noise and I told my wife to just close the laundry room door and ignore it. Wish I'd done some research before I've gotten to where I am. The unit finally failed about 2 weeks ago.
When I took off the front/top I found the belt laying in the bottom of the unit, it looked warn & stretched & warped so I thought "OK, I'll just buy a new belt and put it on". Ordered a new belt from RepairClinic.com and when it arrived I took the back access off and discovered pieces of the disintegrated rear bearing laying in the brown muck covering the inside bottom of the washer
So now I'm considering an attempt at bearing replacement using instructions from the web (maybe renting the patent pending neptune bearing tool I came across). I've already got the PDF of the repair manual and it has been helpful, except the part about the bearings not being replaceable.
My questions...
1) When the bearing failed the spin basket dropped and the drive pulley carved some groves in the back of the outer tub. I thought a fiber glass /epoxy repair kit would take care of that problem. There are 5 places that are grooved, one near the top completely penetrated the outer tub (about a 2 mm hole), one at the top on the opposite side is almost penetrated and the other three are minor scratches that I probably won't touch. There is also some wear front shroud assembly where the spin basket scraped on it when it dropped while spinning, but it does not look like significant damage. Is attempting a repair on this a good idea? Or should I bite the bullet and buy the entire outer tub with bearings for $475?
2) I purchased a new drain pump when I ordered the belt, because I read that the newer 80 watt pumps are quieter than the old 40 watt pumps. And it's 10 years old. Now that I've got it apart I'm also wondering about the recirculation pump. Or do I return the new (unopened) drain pump and just clean up the old ones?
3) From my research I'm definitely replacing the door locking wax motor. I have the "brown" kind and I guess I've been lucky so far! Thinking about putting a fuse in line with the wax motor to protect the control board based on some instructions I found on the web. Is fusing the wax motor a good idea or pointless with the newer wax motor?
4) As long as I have the unit this far apart are there any other parts I should consider replacing? I'm wondering about struts, springs, hoses, etc. What wears out after 10 years?
5) I'm also buying my wife a new dispenser assembly bottom for $18 because the old one is very rusty from our bad water.
6) Or is it just time for a new washer
The boot was replaced several years ago with the draining type under warranty after the class action lawsuit.
Overall I would have to say that this washer is nice to work on, things are fairly accessible. I'm not an appliance repair person, just a handy person who tries to figure things out. I don't mind putting in the time to do the work. I'm just debating how much money to invest in parts. I'm at $90 now and I just hope another $150 and 3-4 hours of work will get the washer to "near new" condition. Really don't want to buy a new outer tub if I can avoid it.
Thanks for your time and I welcome answers on any questions you think you can answer."
Response from Jake:
"Yes, you would need the outer tub assembly, at almost $500, its not worth fixing, you can buy a brand new Frigidaire front-loader for about $650.
These Maytag Neptune's had so many problems its not even funny. If I were in your shoes I wouldn't waste my time or money on your Neptune, unless you want an endless money pit."
My Response:
There we go again... Jake, another technician whining about how 'bad' the Neptunes are...
I get tired of these techs spewing negative things about the Neptune front load washers. Besides, I thought their lively hood depended on making appliance repairs so why would they complain about Maytag failures? It has really helped my business grow in the last 4 years. ;-)
For Neptune Bearing help and the Tony tool rental see Neptune Bearing.
Yes, the Neptunes had some design issues but they are solid machines once these issues are corrected. Maytag was the first residential front load so you can expect some design issues on a product of this complexity. The issues can be corrected easily, too. I think the issue most Neptune owners have is that Maytag did not stand by their product as well as they should have when the design issues started to surface.
What were those design issues? The door latch wax motor ($20), the door boot mold issue ($64), the motor / motor control board reliability ($174) and now the bearings ($79 or $155 with Tony tool rental). The Neptune timers are very reliable as I have not sold one in 4 years. The door boots do smell moldy but my 8 month old Kenmore Elite HE3T smells moldy after a few days of sitting?
As for the motor control board reliability, I recommend a good surge suppressor and you wait until it fails. You can replace it for $174 at Neptune Help. It takes about an hour to install.
Let’s talk about the new Whirlpools with the rotting spinners… I’ve yet to see a Neptune spinner support rot out. You know why? They are made from the more expensive stainless steel vs. the cheap alloy that Whirlpool uses. Here is an article on the rotting spinners.
Let’s talk about the new Kenmore Elites HE3 and HE3T’s that need bearings and seals after only 3 years… See Elite Bearing for replacement HE3 and HE3T bearings and seal kits. Guess who makes the Kenmore Elites? Whirlpool.
The appliance techs I’ve talked to recently say the new front load machines don’t address the bearing and seal issues enough. I guess water and bearings don’t mix? Maybe the washer Engineers should focus on the bearing / seal reliability issues instead of adding steam, faster spin cycles, etc.
Presently, I have non-technicians starting side businesses repairing Neptune bearings (with the Tony Tool) from placing ads in craigslist and local newspapers charging $200 instead of the $900 to $1,000 that is quoted for fixing the Neptune bearings. Another person is purchasing the returned Neptunes when people buy a new washer and dryer set from box stores for $12.50 each and rebuilding them for resale. He says he can’t keep the Neptune Stackers in stock because customers love these. I’m thinking about starting a new Neptune service army made up of local people who can repair Neptunes… Who knows maybe we can put the whining service tech’s out of a job?
Until next time...
"Everyone knows someone who owns a Maytag Neptune..."
Update:
It looks like Jake did not like being called a Neptune whiner.... I guess I could have said complainer instead? I apologize for that. I received the same email from this customer and actually suggested this customer try to patch the outer tub because I know folks who have successfully patched their outer tub... It is obvious he was willing to do the repair and with the Tony Tool rental he could replace his bearings and seal. By the way, I do have an engineering (not technician) background so I believe in finding solutions to problems.
Jake also brought up the Neptune recall as evidence that Neptunes are not worthy machines? I see where Frigidare just recalled new machines in July, 2009, due to fire hazard? And Jake recommended this guy buy a Frigidaire for $650... By the way, Jake must not be married because the wife will want a new matching dryer, too! So the $650 just doubled... And she will want the largest washer for the comforters so the basic Frigidaire will be too small... Look to spend $2K for a decent front load set.
Back to this guy's Neptune... It seems most of this damage could have been prevented if the washer was not forced to keep operating when he knew something was wrong as he said he told his wife to close the laundry door and ignore it.
When it is all said and done... I would rather repair a machine with a few known problems then shell out $2K for a decent new front loader set where I will get to discover all of the new problems...
"Neptune MAH4000AWW "disintegrated" bearing"
10 year old washer was making a lot of noise and I told my wife to just close the laundry room door and ignore it. Wish I'd done some research before I've gotten to where I am. The unit finally failed about 2 weeks ago.
When I took off the front/top I found the belt laying in the bottom of the unit, it looked warn & stretched & warped so I thought "OK, I'll just buy a new belt and put it on". Ordered a new belt from RepairClinic.com and when it arrived I took the back access off and discovered pieces of the disintegrated rear bearing laying in the brown muck covering the inside bottom of the washer
So now I'm considering an attempt at bearing replacement using instructions from the web (maybe renting the patent pending neptune bearing tool I came across). I've already got the PDF of the repair manual and it has been helpful, except the part about the bearings not being replaceable.
My questions...
1) When the bearing failed the spin basket dropped and the drive pulley carved some groves in the back of the outer tub. I thought a fiber glass /epoxy repair kit would take care of that problem. There are 5 places that are grooved, one near the top completely penetrated the outer tub (about a 2 mm hole), one at the top on the opposite side is almost penetrated and the other three are minor scratches that I probably won't touch. There is also some wear front shroud assembly where the spin basket scraped on it when it dropped while spinning, but it does not look like significant damage. Is attempting a repair on this a good idea? Or should I bite the bullet and buy the entire outer tub with bearings for $475?
2) I purchased a new drain pump when I ordered the belt, because I read that the newer 80 watt pumps are quieter than the old 40 watt pumps. And it's 10 years old. Now that I've got it apart I'm also wondering about the recirculation pump. Or do I return the new (unopened) drain pump and just clean up the old ones?
3) From my research I'm definitely replacing the door locking wax motor. I have the "brown" kind and I guess I've been lucky so far! Thinking about putting a fuse in line with the wax motor to protect the control board based on some instructions I found on the web. Is fusing the wax motor a good idea or pointless with the newer wax motor?
4) As long as I have the unit this far apart are there any other parts I should consider replacing? I'm wondering about struts, springs, hoses, etc. What wears out after 10 years?
5) I'm also buying my wife a new dispenser assembly bottom for $18 because the old one is very rusty from our bad water.
6) Or is it just time for a new washer
The boot was replaced several years ago with the draining type under warranty after the class action lawsuit.
Overall I would have to say that this washer is nice to work on, things are fairly accessible. I'm not an appliance repair person, just a handy person who tries to figure things out. I don't mind putting in the time to do the work. I'm just debating how much money to invest in parts. I'm at $90 now and I just hope another $150 and 3-4 hours of work will get the washer to "near new" condition. Really don't want to buy a new outer tub if I can avoid it.
Thanks for your time and I welcome answers on any questions you think you can answer."
Response from Jake:
"Yes, you would need the outer tub assembly, at almost $500, its not worth fixing, you can buy a brand new Frigidaire front-loader for about $650.
These Maytag Neptune's had so many problems its not even funny. If I were in your shoes I wouldn't waste my time or money on your Neptune, unless you want an endless money pit."
My Response:
There we go again... Jake, another technician whining about how 'bad' the Neptunes are...
I get tired of these techs spewing negative things about the Neptune front load washers. Besides, I thought their lively hood depended on making appliance repairs so why would they complain about Maytag failures? It has really helped my business grow in the last 4 years. ;-)
For Neptune Bearing help and the Tony tool rental see Neptune Bearing.
Yes, the Neptunes had some design issues but they are solid machines once these issues are corrected. Maytag was the first residential front load so you can expect some design issues on a product of this complexity. The issues can be corrected easily, too. I think the issue most Neptune owners have is that Maytag did not stand by their product as well as they should have when the design issues started to surface.
What were those design issues? The door latch wax motor ($20), the door boot mold issue ($64), the motor / motor control board reliability ($174) and now the bearings ($79 or $155 with Tony tool rental). The Neptune timers are very reliable as I have not sold one in 4 years. The door boots do smell moldy but my 8 month old Kenmore Elite HE3T smells moldy after a few days of sitting?
As for the motor control board reliability, I recommend a good surge suppressor and you wait until it fails. You can replace it for $174 at Neptune Help. It takes about an hour to install.
Let’s talk about the new Whirlpools with the rotting spinners… I’ve yet to see a Neptune spinner support rot out. You know why? They are made from the more expensive stainless steel vs. the cheap alloy that Whirlpool uses. Here is an article on the rotting spinners.
Let’s talk about the new Kenmore Elites HE3 and HE3T’s that need bearings and seals after only 3 years… See Elite Bearing for replacement HE3 and HE3T bearings and seal kits. Guess who makes the Kenmore Elites? Whirlpool.
The appliance techs I’ve talked to recently say the new front load machines don’t address the bearing and seal issues enough. I guess water and bearings don’t mix? Maybe the washer Engineers should focus on the bearing / seal reliability issues instead of adding steam, faster spin cycles, etc.
Presently, I have non-technicians starting side businesses repairing Neptune bearings (with the Tony Tool) from placing ads in craigslist and local newspapers charging $200 instead of the $900 to $1,000 that is quoted for fixing the Neptune bearings. Another person is purchasing the returned Neptunes when people buy a new washer and dryer set from box stores for $12.50 each and rebuilding them for resale. He says he can’t keep the Neptune Stackers in stock because customers love these. I’m thinking about starting a new Neptune service army made up of local people who can repair Neptunes… Who knows maybe we can put the whining service tech’s out of a job?
Until next time...
"Everyone knows someone who owns a Maytag Neptune..."
Update:
It looks like Jake did not like being called a Neptune whiner.... I guess I could have said complainer instead? I apologize for that. I received the same email from this customer and actually suggested this customer try to patch the outer tub because I know folks who have successfully patched their outer tub... It is obvious he was willing to do the repair and with the Tony Tool rental he could replace his bearings and seal. By the way, I do have an engineering (not technician) background so I believe in finding solutions to problems.
Jake also brought up the Neptune recall as evidence that Neptunes are not worthy machines? I see where Frigidare just recalled new machines in July, 2009, due to fire hazard? And Jake recommended this guy buy a Frigidaire for $650... By the way, Jake must not be married because the wife will want a new matching dryer, too! So the $650 just doubled... And she will want the largest washer for the comforters so the basic Frigidaire will be too small... Look to spend $2K for a decent front load set.
Back to this guy's Neptune... It seems most of this damage could have been prevented if the washer was not forced to keep operating when he knew something was wrong as he said he told his wife to close the laundry door and ignore it.
When it is all said and done... I would rather repair a machine with a few known problems then shell out $2K for a decent new front loader set where I will get to discover all of the new problems...
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