Friday, February 5, 2016

Maytag Neptune Burnt Resistor - R11 Resistor

You have a Maytag Neptune and it is not spinning out your clothes and you notice the door is not locking. What happens in most cases is the original door latch wax motor has failed. Maytag redesigned the original brown tipped wax motor and the new design has a black tip. See for a helpful video I created.

The wax motor is only on the timer knob based Neptune's such as the MAH3000, MAH4000, MAH5500A and the 2000 Stackers. The commercial Neptune's with timer knobs are also affected and what happens is the wax motor starts drawing too much current and then the Q6 triac on the machine control board overheats and can short out internally. A triac is an electronic switch that supplies 120 VAC to the wax motor. Once the triac shorts out it will typically back feed 120VAC and burn the R11 resistor. See photo below for the new black tipped wax motor.

In most cases the R11 will be burnt. In rare cases the Q6 opens internally which will cause the symptoms of no door locked light and no spin and R11 is not burnt.

Once you discover that your R11 resistor is burnt STOP using machine to prevent further damage to control board. I have a video at that shows you what to do next and how to bypass the spin enable switch so you can get some laundry washed while you wait for your STAGE 1 Q6 R11  repair kit with new wax motor.

I hope you found this post helpful.

See my other blog at where I help you discover what is holding you back when it comes to wealth in your life.

Jeff Hartman
"The Neptune Man"


Wednesday, February 3, 2016

Maytag Neptune bearing and seal kit - More Information

If you own a Maytag Neptune washer and it sounds like a jet plane taking off when it is ramping up to high speed spin then your bearings probably need checked and/or replaced.

What happens as the tub seal wears it will eventually allow water to get past and from there it will enter to where the bearings are which will cause the bearings to rust and they will start to get loud.

If your machine is 10 - 15 years old it may be a wise investment to take machine apart, clean it out and replace the bearings and seal so you can proactively keep machine running smoothly. If you wait until the bearings are screaming you run the risk of damaging other components such as the spinner support shaft.

In addition, the bearings are steel and they are in an aluminum hub so when the water enters you will get corrosion due to the dissimilar metals. This corrosion can make the Neptune bearing replacement more difficult so it is best to catch it early.

Contact me if you have any questions about your particular Neptune model because there may be a couple more parts you will want to replace proactively to prevent future downtime.

Jeff Hartman
"The Neptune Man"


Wednesday, January 27, 2016

Maytag Neptune Dryer 8.8 Error Code

Have you received the 8.8 Error code on your Maytag Neptune dryer?
If so, you can try placing a heating pad on the top console to heat it up and see if that will get your dryer working again for now...  However, you will more than likely keep getting this error until the root cause is fixed.

If you don't have a heating pad you can try a hair dryer or space heater as well. Just have the heat facing the top control console to warm it up a bit and try to start your cycle.

I'm working on a repair kit for this error code. Contact me if you need more help.

Below is a picture of a Neptune dryer control board. I would inspect the two electrolytic caps (just right of the transformer on the left side of circuit board) for any bulging on the top of capacitor.

neptune dryer 8.8 error code
neptune dryer 8.8 error code

If you decide to replace your board you can check HERE for your new replacement board. Simply enter your model number in the search box to get a parts breakdown.

Let me know if this helps you below in the comments.
Jeff Hartman
"The Neptune Man"

P.S. Let me show you how to offer your solutions to the Internet community and make some cash! See my series.

Tuesday, January 26, 2016

Washer Displaying Eb1 or E61 Error Code

I recently had a client where their Kenmore washer, model 417.44082400, was displaying the E61 error code. It turned out that I could not find an E61 code so we decided it was the EB1 code instead. Note: There are a number of washers that use this same code...
The EB1 code means incoming power frequency out of limits. It is unlikely that your 120vac 60hz is out of frequency limits unless you are running on a generator because the power company closely monitors the frequency of the power you receive.
Currently the only thing to do is replace the control board. Check HERE for your replacement board. I would like to look at some bad circuit boards to see what may be causing the eb1 error code when the AC power is actually good.
Below is what your control board may look like…
eb1 error code kenmore washer

Let me know if you had the eb1 error code and if you fixed it by replacing your control board.

Jeff Hartman
“The Neptune Man”

P.S.S. Let me show you how to offer your solutions to the Internet community and help others! See my series.

Saturday, September 19, 2015

F35 Error - Whirlpool Duet - Kenmore Elite - Maytag Epic Front Load Washers

Are you getting the F35 Error and SUD Error messages? If you are you 
can now determine if it is the analog pressure sensor , or APS, or the 
CCU causing the error. In addition you can now repair your APS and CCU 
control module which will get you up a running in 99% of the cases without
an expensive service call.

See F35 Error FAQ for videos that show you how to use 
a voltmeter to take some measurements and from those measurements
you can determine if the APS or CCU is messing you up. All you need 
are basic hand tool and a soldering iron to make the repairs. Go visit the 
site now since the smelly clothes are piling up really quick!

There's more... If you're washer is sounding like a jet plane you will
want to replace your tub bearings and seal as soon as possible and 
save another service call. See for more 
information on how you can replace your tub seal and bearings.

Jeff Hartman

Friday, September 11, 2015

F21 Error – Kenmore Elite HE3T Steam Washer – What to do

See  If you’re also experiencing F35 and SUD errors. Watch video below for F21 Error messages...

I recently experienced an F21 Error on my Kenmore Elite HE3T Steam and here’s what I did. The F21 error indicates that the water is not pumping out quickly enough or in my case… not at all. First of all you will have to get the water out of the machine and I show you a clever way in the video. I will also show you how to determine if your pump is the culprit. Enjoy!

If your washer sounds like a freight train check out for information on how to replace your bearings and seal and save a ton of money! For other replacement appliance parts see

Let me know if you have experienced the F21 error in the comments below.

Jeff Hartman

“The Neptune Man”

Friday, August 14, 2015

F35 Error - Better Way to Check Pressure Sensor Hose - Here is a video I created for you to save you time when diagnosing your F35 and SUD error codes.

One of the components you will need to check is the pressure hose to make sure it does not have a hole in it. In this video I will show you how to check it for holes without even looking at it so you don't have to pull washer from wall and remove all those screws and the back panel. You want to save time and effort... See video below for details...

Don't forget to leave your comments below...

Jeff Hartman
"The Neptune Man"