Sunday, December 27, 2009

Slightly off topic today with portable Generators

Hi Neptuners!

It seems that we rely on our homes to be energized with electricity to run all sorts of time and labor saving devices.

What happens when your power line is severed during an ice storm or a car collides with a utility pole?

I asked myself the same question and decided to be prepared. I recently purchased a propane generator. Actually, it was a Christmas gift for myself. ;-) It is a 3,500 watt model, single phase 120 VAC. I figure it will run the furnace (natural gas), fridge, freezer, sump pump and some lighting. It uses the standard grill type propane tanks and should run about 9 hours at half load.

Once I received it... I filled the oil (.6 qt.) up and hooked up the propane tank and fired it up. I was impressed with how quiet it was. How useful is a generator just sitting there? Not very... I also purchased a 30 amp, 120 VAC inlet box, 10 ft. 10-3 generator hook up cable, the Square D breaker panel generator interlock kit, 30amp 2 pole breaker, 15/15 tandom breaker, 10 ft. 10-2 w/gnd romex wire and misc. hardware.

I plan to install all of the components during my holiday break until Jan 4th! I will shoot some video for you to see like I did for the DVD duplicator I purchased last month. The DVD duplicator has produced about 50 mini DVDs, 35 CD's and so far has done a great job for me so if you need to do some CD or DVD duplication check out the DVD Duplicator site I put up.

I also put up a quick generator site you can check out, too. I love putting up websites... can't you tell!

If you would like to put up some websites I am putting together a training class to teach folks how to put up websites step-by-step. Contact me at if you're interested in putting up websites.

As always, if you have a Maytag Neptune with a timer knob... check out Neptune Help Song for a video that explains the faulty door latch wax motor issue.

Until next time...

Monday, December 7, 2009

DupliQ CD DVD Duplicator is pretty clever

DupliQ CD DVD Duplicator - I just purchased one of these and I was impressed with its simple operation. I was looking for a duplicator that can burn the mini 8cm DVD-R's. It looks like I found it! This device is made by Acronova Technology Inc.

I was going to upload a demonstration video but the Blogger 100 meg limit won't support it.

I have the video at DVD Duplicator where you can watch this clever machine in action...

The reason: I put together a new video for my Neptune Bearing kit purchasers that shows them how to disassemble their Neptune Front Load washers to expose the outer tub. I felt bad because the Tony Tool renters get the famous Tony Tool video that shows Shirley taking apart her Neptune and replacing the bearings and seal. So, I decided it was time that the folks who purchase the Maytag Neptune Bearing and Seal kit get to watch a disassembly DVD as well.

There are basically two types of CD DVD duplicators. You have the stand alone (manual disc load) version where you have a tower with a controller and a number of CD DVD drives. The second is the Host type where the PC runs the duplicator via software and the USB 2.0 interface. The DupliQ is the Host type which is fine with me because my PC stays on most of the time anyway. I wanted to set it and forget it for totally automatic operation. The stand alone duplicators need you to remove and load the discs manually... Not!

Besides, I could not find any stand alone duplicators that support the mini 8cm DVD-R media. I needed this format because it will fit into my bearing kit shipping box where the 12cm DVD would not. Another plus, it adds very little weight to keep the bearing kit under 2 pounds via Priority Mail. Yes!

If you have a need to create CD's or DVD's then check this duplicator out. I also read that there is a way to use this device to automatically rip Cd's into Windows Media Player using free software. You just keep the hopper full of CD's you want to rip. The article writer mentioned he ripped 1,700 CD's in one month using the DupliQ. I know folks that have huge music libraries that could use this cool benefit.

Check out the video at DVD Duplicator and below is the link where you can purchase this duplicator.

Until next time...

Saturday, December 5, 2009

Maytag Neptune Bearing Question from the blogosphere

Here is a Question I received from a future customer and I noticed he also asked one of the online appliance repair forums and I wanted to share the forum's response to his question...

"Neptune MAH4000AWW "disintegrated" bearing"

10 year old washer was making a lot of noise and I told my wife to just close the laundry room door and ignore it. Wish I'd done some research before I've gotten to where I am. The unit finally failed about 2 weeks ago.

When I took off the front/top I found the belt laying in the bottom of the unit, it looked warn & stretched & warped so I thought "OK, I'll just buy a new belt and put it on". Ordered a new belt from and when it arrived I took the back access off and discovered pieces of the disintegrated rear bearing laying in the brown muck covering the inside bottom of the washer

So now I'm considering an attempt at bearing replacement using instructions from the web (maybe renting the patent pending neptune bearing tool I came across). I've already got the PDF of the repair manual and it has been helpful, except the part about the bearings not being replaceable.

My questions...

1) When the bearing failed the spin basket dropped and the drive pulley carved some groves in the back of the outer tub. I thought a fiber glass /epoxy repair kit would take care of that problem. There are 5 places that are grooved, one near the top completely penetrated the outer tub (about a 2 mm hole), one at the top on the opposite side is almost penetrated and the other three are minor scratches that I probably won't touch. There is also some wear front shroud assembly where the spin basket scraped on it when it dropped while spinning, but it does not look like significant damage. Is attempting a repair on this a good idea? Or should I bite the bullet and buy the entire outer tub with bearings for $475?

2) I purchased a new drain pump when I ordered the belt, because I read that the newer 80 watt pumps are quieter than the old 40 watt pumps. And it's 10 years old. Now that I've got it apart I'm also wondering about the recirculation pump. Or do I return the new (unopened) drain pump and just clean up the old ones?

3) From my research I'm definitely replacing the door locking wax motor. I have the "brown" kind and I guess I've been lucky so far! Thinking about putting a fuse in line with the wax motor to protect the control board based on some instructions I found on the web. Is fusing the wax motor a good idea or pointless with the newer wax motor?

4) As long as I have the unit this far apart are there any other parts I should consider replacing? I'm wondering about struts, springs, hoses, etc. What wears out after 10 years?

5) I'm also buying my wife a new dispenser assembly bottom for $18 because the old one is very rusty from our bad water.

6) Or is it just time for a new washer

The boot was replaced several years ago with the draining type under warranty after the class action lawsuit.

Overall I would have to say that this washer is nice to work on, things are fairly accessible. I'm not an appliance repair person, just a handy person who tries to figure things out. I don't mind putting in the time to do the work. I'm just debating how much money to invest in parts. I'm at $90 now and I just hope another $150 and 3-4 hours of work will get the washer to "near new" condition. Really don't want to buy a new outer tub if I can avoid it.

Thanks for your time and I welcome answers on any questions you think you can answer."

Response from Jake:
"Yes, you would need the outer tub assembly, at almost $500, its not worth fixing, you can buy a brand new Frigidaire front-loader for about $650.

These Maytag Neptune's had so many problems its not even funny. If I were in your shoes I wouldn't waste my time or money on your Neptune, unless you want an endless money pit."

My Response:
There we go again... Jake, another technician whining about how 'bad' the Neptunes are...

I get tired of these techs spewing negative things about the Neptune front load washers. Besides, I thought their lively hood depended on making appliance repairs so why would they complain about Maytag failures? It has really helped my business grow in the last 4 years. ;-)

For Neptune Bearing help and the Tony tool rental see Neptune Bearing.

Yes, the Neptunes had some design issues but they are solid machines once these issues are corrected. Maytag was the first residential front load so you can expect some design issues on a product of this complexity. The issues can be corrected easily, too. I think the issue most Neptune owners have is that Maytag did not stand by their product as well as they should have when the design issues started to surface.

What were those design issues? The door latch wax motor ($20), the door boot mold issue ($64), the motor / motor control board reliability ($174) and now the bearings ($79 or $155 with Tony tool rental). The Neptune timers are very reliable as I have not sold one in 4 years. The door boots do smell moldy but my 8 month old Kenmore Elite HE3T smells moldy after a few days of sitting?

As for the motor control board reliability, I recommend a good surge suppressor and you wait until it fails. You can replace it for $174 at Neptune Help. It takes about an hour to install.

Let’s talk about the new Whirlpools with the rotting spinners… I’ve yet to see a Neptune spinner support rot out. You know why? They are made from the more expensive stainless steel vs. the cheap alloy that Whirlpool uses. Here is an article on the rotting spinners.

Let’s talk about the new Kenmore Elites HE3 and HE3T’s that need bearings and seals after only 3 years… See Elite Bearing for replacement HE3 and HE3T bearings and seal kits. Guess who makes the Kenmore Elites? Whirlpool.

The appliance techs I’ve talked to recently say the new front load machines don’t address the bearing and seal issues enough. I guess water and bearings don’t mix? Maybe the washer Engineers should focus on the bearing / seal reliability issues instead of adding steam, faster spin cycles, etc.

Presently, I have non-technicians starting side businesses repairing Neptune bearings (with the Tony Tool) from placing ads in craigslist and local newspapers charging $200 instead of the $900 to $1,000 that is quoted for fixing the Neptune bearings. Another person is purchasing the returned Neptunes when people buy a new washer and dryer set from box stores for $12.50 each and rebuilding them for resale. He says he can’t keep the Neptune Stackers in stock because customers love these. I’m thinking about starting a new Neptune service army made up of local people who can repair Neptunes… Who knows maybe we can put the whining service tech’s out of a job?

Until next time...

"Everyone knows someone who owns a Maytag Neptune..."


It looks like Jake did not like being called a Neptune whiner.... I guess I could have said complainer instead? I apologize for that. I received the same email from this customer and actually suggested this customer try to patch the outer tub because I know folks who have successfully patched their outer tub... It is obvious he was willing to do the repair and with the Tony Tool rental he could replace his bearings and seal. By the way, I do have an engineering (not technician) background so I believe in finding solutions to problems.

Jake also brought up the Neptune recall as evidence that Neptunes are not worthy machines? I see where Frigidare just recalled new machines in July, 2009, due to fire hazard? And Jake recommended this guy buy a Frigidaire for $650... By the way, Jake must not be married because the wife will want a new matching dryer, too! So the $650 just doubled... And she will want the largest washer for the comforters so the basic Frigidaire will be too small... Look to spend $2K for a decent front load set.

Back to this guy's Neptune... It seems most of this damage could have been prevented if the washer was not forced to keep operating when he knew something was wrong as he said he told his wife to close the laundry door and ignore it.

When it is all said and done... I would rather repair a machine with a few known problems then shell out $2K for a decent new front loader set where I will get to discover all of the new problems...

Thursday, November 26, 2009

Was Columbus really first in America (in 1942)?

Here is a new book just off the printing press that just may rewrite the history books...

The title is "Iron Age America before Columbus".

It was written by William D. Conner, who is my father-in-law and it is now available at Amazon!

The publisher is Coachwhip Books, who is based out of Lancaster County, Pa.

If you are into America's History or you want to be involved in the rewriting of the History books then check this book out today!

If you are interested in an autographed copy please contact me and I will help you get one...

Here is the link again....

Until next time....

"Everyone knows someone who owns a Maytag Neptune..."

Neptune Help
Neptune Bearing
Neptune Kits

Sunday, November 22, 2009

Maytag Neptune How to video - Wax Motor inspection

Maytag Neptune Washer Video - How to disassemble your Neptune for Wax Motor Inspection

I get the question "How do I know if I have the faulty wax motor in my Neptune's door latch?" all of the time so I decided to create a video that shows the Neptune disassembly.

See to order your replacement 12002535 wax motor. Maytag redesigned the wax motor and when they did they specified that the tip be black so you could easily identify if you have the faulty design or the new design.

I have a cute video at that explains what happens if you don't proactively change your faulty door latch wax motor.

If your machine has a timer knob (non digital) then yours shipped with the faulty wax motor.

Until next time...

"Everyone knows someone who owns a Maytag Neptune..."

Saturday, October 31, 2009

Maytag Neptune repair - door latch wax motor

Maytag Neptune Repair

I just finished a new video that shows how to replace the door latch wax motor in the maytag neptune door latch. Here is the Neptune Wax Motor Video link.

If you have a Maytag Neptune front loader with a timer knob you will want to inspect your wax motor and make sure it has a black actuator pin. If it has the brownish color actuator pin then you will want to replace it as soon as possible.

Keep in mind that if you have a MAH3000 model with the serial number starting with a 10 thru 25 then you will have two more wax motors in the soap dispenser. These control the bleach and softener flows.

See Neptune help for more valuable Neptune front loader information.

Monday, October 12, 2009

Kenmore Elite's have bearing issues too?

Kenmore Elite - Do these front loaders have bearing issues too?

I have been offering Maytag Neptune owner's the bearing and seal kits for about 2 years now at Neptune Bearing.

Recently, I had emails from 2 Elite owners that needed bearings. One was for an HE3 machine that was 3 years old and the second was an HE2 model. Does anyone build a washing machine that will last? I have an Elite HE3 and it is still working... (Knock on wood)

Well, don't fret Elite owners... I just put up a website where you can purchase replacement bearings and seal. See Elite Bearing for details.

You can also replace the outer tub as these are not too expensive yet because they are still in production. But once they are out of production the price will go up considerably just like the Maytag Neptune outer tub has.

Until next time...

Saturday, October 10, 2009

Maytag Neptune Bearing - Spacer Update

Maytag Neptune Bearing Update:

Due to your requests... I've decided to include the replacement Neptune bearing spacer with all Tony Tool rentals. I realize that when you have your Neptune torn apart while performing the bearing change you don't want to wait until the new spacer arrives via Priority Mail... Now, starting today, October 10th, 2009, I will include the bearing spacer at no charge.

If you discover your original spacer is cracked or too corroded just use the included one. If you don't need to use it simply send it back with the tool rental.

Below is a picture of the new spacer (left) and the original spacer (right). As you can see, the replacement spacer is much thicker than the original one.

To order your Tony Tool rental, point your browser to Maytag Neptune Bearing.

Until next time...

Wednesday, September 30, 2009

Maytag Neptune Bearing Tony Tool - Testimonials

Maytag Neptune Bearing Tony Tool - Testimonials

Ok, I have to just pass these along... Here are a couple of Neptune owners that recently rented the Tony Tool and saved over $700 by replacing their bearings!

"Just wanted you to know the tonytool worked great. Neptune washer is up and running again. Received tonytool on monday sept 28 repaired washer on tuesday sept 29 mailed tonytool back wednesday morning sept 30 by priority mail. I was considering scraping the washer before seeing your site. The bearing replacement job is nothing a person with average mechanical skills can't do. Thanks for all your help"

Curtis F.

"The Tony Tool system is superb. The installation process went forward without a problem. The tool worked flawlessly. The additional tools like the snap ring pliers and wire brush were nice touches. The DVD step by step instructions made reading instructions unnecessary. Although I’d worked on old style Maytags before, the Neptune was new to me. Even so, I completed the whole job including clean-up in less than 2 hours. All the parts needed were included; nothing was overlooked. I’d definitely do business with you guys again! Thanks."

Mark Baker

As you can see the Tony Tool is the solution for your 'Out of Control' Neptune bearings... The Tony Tool is available at along with bulk bearing and 12002022 seal kits.

Don't forget to change your 12002535 door latch wax motor when you have it apart... All of the Neptune front loaders with timer knob run the risk of damaging R11 and Q6 on the machine control board. See for the cool video that explains the issue.

Until next time...

Wednesday, September 9, 2009

IRS Warning Emails and other computer hazzards...

Hi Neptuners,

You know better than to click on links in unexpected emails.... right?

If the IRS sends you an email don't click on the link... I recieved an email today and if you click on it you will be whisked away to a site that will undoubtedly feed your computer a virus or trojan.

And a reminder – it is best to avoid opening .zip files you receive in emails. A lot of times these will appear to come from UPS, DHL or FedEx with a note about a package that could not be delivered. The .zip file contains an executable attachment which will infect your PC. Companies will not send notices to customers in .zip files.

Finally, and most important (and thus, in bold and in red) – if you go to a website or click a link or open an attachment (or you’re just sitting there minding your own business) and a notice pops up on your screen that says something like “Warning! Your computer is infected” – it might be accompanied by an animation showing a scan and an increasing number of threats – DON’T CLICK ANYTHING. Clicking the graphic may download malware to your PC (even clicking the X that typically shuts down a window).

Things you can do are:

· Press and hold the ALT button and tap F4 to close all open windows until the computer shuts down. (You’ll hold the ALT button down the whole time.)

· If you know pressing your power button briefly shuts your PC off, you can do that instead. (Sometimes this puts a computer into hibernation mode – typically, in computers that came with XP or newer installed, its shuts them down.)

· If the network cable is easy to get to you could unplug it before the ALT-F4 step.

· If the ALT-F4 and power button items don’t work, press the power button in until the computer shuts down.

Good luck and keep your computer safe...

Keep your Maytag Neptune safe as well... See for Neptune information.

Until next time...

Saturday, September 5, 2009

Maytag Neptune Bearing Service in Central Texas

Maytag Neptune Bearing Service in the Central Texas area - Call Steven @ 972-639-2520 because he can replace your Neptune front loader bearings using the Tony Tool and save you money.

To see Steven's listing goto

For more info see

Friday, August 14, 2009

Maytag Neptune Bearing Update - Tony Tool Rental

Maytag Neptune Bearing Update - Tony Tool Rental

As of August 14, 2009, all Neptune Tony Tool rentals will get a pair of snap ring pliers included with the rental. This benefit will help those who don't have the snap ring pliers. I've received feedback from tool renters that stated they had to go out and purchase this tool to get the snap ring off. Not anymore...

Please don't forget to wear safety glasses because the snap ring may shoot across the room when you remove it and it is better to be safe than sorry.

The Tony Tool rental also includes the bearings, 12002022 seal kit and 14 minute DVD that shows the disassembly, bearing change and the seal kit installation.

To order the Neptune Bearing Tony Tool rental go to Neptune Bearing.

Until next time...

Thursday, August 6, 2009

Maytag Neptune Front Load question - Water still in tub

Maytag Neptune Front load - Here is a question I get a lot:

Q: I have a Maytag Neptune that doesn't drain. It spins the water out of the clothes but the bottom of the machine has enough water in it that you can hear it when you turn the drum.

A: Perhaps it is draining after all... The water you hear when you turn the inner tub is the balance ring which has liquid in it and it is part of the balancing system on the Neptunes.

Now, if there is physically water visible in the inner tub then the pump is not getting all of the water out and it needs to be investigated. There are a number of issues that can cause this. One is a clogged tub drain or tub drain hose that feeds the pump. It could also be that the pump has debris in it or the drain hose in the back of machine is kinked...

Whatever the reason it needs to be corrected or the Neptune tub bearings will not last long. The reason is because the tub seal is not designed to work against the water slinging in the tub during spin cycle. Once water get passed the seal it will get into the bearings and cause the lubrication to break down. The next thing you will notice is that the your Neptune will get louder in spin cycle where it sounds like a jet plane taking off. At this point you will want to replace the bearings and 12002022 seal kit. You can do it yourself and save lots of money.

See for more information regarding the Tony Tool rental as well, which was designed to save you time and effort when replacing your Neptune bearings. It even includes a DVD you can watch that shows how to disassemble your Neptune, replace bearings and install the seal kit.

Until next time...

Saturday, July 25, 2009

Maytag Neptune Washer - Bearing Spacer Question

Maytag Neptune Washer - Bearing Spacer Question:

I've been asked a few times lately regarding the installation of the new bearing spacer so I wanted to post the answer here. If you will look at the picture you will notice one end of the spacer is flat and the other end has a slight bevel.
I am not aware of any particular orientation when you install the spacer. Until I know otherwise, just install it either way.
If you have a Maytag Neptune front load washer check out Maytag Neptune Bearing for replacement bearings and the 12002022 seal kit. When you notice your Neptune getting loud in the high speed spin cycle is when it is time to change your bearings. You don't want to wait too long to change them because the bearings will eventually fall apart and that will make it more difficult to get them out of there.
If you are a Neptune Technician and you want to offer your customers an alternative to the $900 bearing quote see Maytag Neptune Bearing Kits to purchase your own Tony Tool plus bulk bearing kits.
One last thing... If your Neptune front loader has the timer dial, you need to see if you have the faulty door latch wax motor. See Maytag Neptune wax motor for a video that explains the issue.
Until next time...

Sunday, July 19, 2009

Maytag Neptune Help songs revealed

Hi Neptuners,

I almost forgot to reveal to you who created the Neptune Help Song and the Neptune Bearing song...

I previously mentioned that his name was Mark.

Here is the scoop:

Mark Hockenberry is who created those fantastic jingles for me. You can check out his website at Background Acoustic where he has some free mp3's he created for you to download. If you have a website and would like some custom background music then I highly recommend that you talk to Mark. You could also use Background Acoustic music for a custom picture show video you are putting together for a family reunion, your childs school class photos, etc.

Again, the songs are at the following sites:

Neptune Help Song

Neptune Bearing song

Check them out!

Until next time...

Saturday, July 11, 2009

Cracked Glass Cooktop Website Updated

Hi Neptuners,

Some of you may be aware that I offer replacement glass cook tops for most ranges and cook tops.

In the past, I required folks to email me via a form that asks for name, phone, model, serial, etc. and I would take the information and look up the glass cook top to see if I could provide a replacement. I would then send an email with the price quote, etc.

I just re worked the site and added a model number entry box at the bottom of the page where you can enter your model number directly and it will take you to another page where all of the parts to your range will be displayed with prices. This way the process is instant plus it takes me out of the loop.

Another important fact is you can look up any appliance parts such as your fridge, range, dish washer, etc. What convenience?

Keep me in mind if you need appliance troubleshooting help...

Until next time...

Sunday, July 5, 2009

Bibler Painting is on line

Hi Neptuners,

I wanted to pass along a new website I put up for Chad Bibler who owns Bibler Painting.

The link is

Chad paints homes in the Central Ohio area which includes Columbus, Dublin, Grove City, Lewis Center, etc.

Chad painted my house a little over a year ago and he did a fantastic job!

If you are in the Central ohio area check out Chad's new website!

Do you need a website? Contact me via one of my Neptune Help sites:

Until next time...

Friday, July 3, 2009

Maytag Neptune Washer - Bearing Spacer

Maytag Neptune Washer - Bearing Spacer

I just added the replacement Neptune bearing spacer to the order form near the bottom.

Occasionally, the bearing spacer needs replaced when swapping your Neptune tub bearings out.

Over the years, I've seen cracked spacers and badly corroded bearing spacers.

Note: These replacement Maytag Neptune Spacers are much thicker than the original Neptune bearing spacers.

The two photos show the Neptune bearing spacer next to a quarter for size reference.

Saturday, June 20, 2009

Maytag Neptune Bearing - I Shipped A Tony Tool to Canada

Maytag Neptune Bearing Update - I just shipped my first Tony Tool rental kit to Canada via UPS Ground. The location I shipped it to was Glen Huron, Ontario Canada.

It is no surprise because there is a large number of Maytag Neptune owners in Canada that I have sold the Q6 & R11 repair kits to. I have received a number of tool rental requests but I declined to ship the tools to Canada for a number of reasons...

1. The UPS Ground shipping time will be greater than the Flat Rate Priority Mail I use for the domestic orders which ties up the tool for longer. It weighed 15 pounds which tells me David is getting the solid steel knock out plug...

2. Customs - Getting the tools through customs was concerning because these were rental and we should not have to pay duty on them when you declare the value of $425.00.

3. I also included a bearing spacer just in case David's spacer is damaged or corroded.

4. DVD - I don't know if the Tony Tool DVD will play in Canadian players because DVDs have a country code.

5. Shipping expense - The UPS Ground shipping expense was about $35.00 USD Verses $15.55 for Flat Rate Priority Mail shipping in the States. I will have to hold back more of the refund to cover the additional shipping expense to Canada or get a higher deposit up front.

To rap it up... Before we get excited about renting the Neptune Bearing Tony Tool to Neptune owners in Canada let's see what happens with David's Neptune and see if I get the tool back from Customs, etc.

In the meantime, if you are in the States you can order your Tony Tool rental at

Until next time...

Friday, June 19, 2009

Maytag Neptune Bearing Tony Tool Update

Maytag neptune bearing information - The Maytag Neptune Bearing Tony Tool has been improved!

Could this be a dumb bell?

I believe it could be! But more importantly... The original PVC knockout plug has been upgraded to solid steel!
The biggest issue with the Tony Tool has been the PVC Knockout plug because it would crack near the top lip and folks who rented the tool kit at would call or email me apologizing and offering to buy a new one. I would just explain to them that it was not an issue and don't worry about it.

I just figured that you Neptune owners were taking your frustrations out on the knock out plug like a stress relieving squeeze toy. But no, Tony mentioned that his personal PVC knock out plug was cracked too and that it still worked great for getting the front bearing out. Tony decided that it was time to improve his Neptune bearing tool kit.

By the way, the latest three Tony Tools I added to my rental fleet have the new solid steel knock out plug. When you rent the tony tool you may or may not get the steel knock out plug.
I also offer the tool kit and bulk bearings for Neptune technicians at

Until next time...

Friday, June 12, 2009

front load washers - Maytag Neptune Update

Front load washers are here to stay! Do you own an earlier Maytag Neptune front loader? If so, you need to be aware of some reliability issues.

First, the door latch wax motor is probably the most problematic component on the Neptune. The original devices short out over time and burn the R11 resistor and the Q6 triac on the machine control board. You can prevent your R11 & Q6 failure by proactively replacing your faulty door latch wax motor. The part number is 12002535 and you can purchase the new replacement at

If you have a MAH3000 Neptune, you could have 3 wax motors in there waiting to fail... The soap dispenser on the earlier MAH3000's have 2 wax motors that control the bleach and softener flow and should be replaced.

The original wax motors have the brownish color actuator pin and the new design has the black pin.

Next, we will talk about the next item you should be aware of being a Neptuner.

Thursday, June 11, 2009

Maytag Washer Update - Fatal Friday for Analog TV

Hi Neptuners,

Well, the time has come to kill the analog tv signal...

Friday, June 12th is the last day for the analog television broadcasting and you can bet that there will be confusion when folks' non-digital tvs won't work anymore. If you remember, we were going to lose the analog signal back in February, 2009 but the government decided to extend the switch off for 4 more months due to folks not being prepared for the switch over.

At least until they purchase the digital tv converter box which will receive the digital transmission and converter it to channel 3 or 4 like the VCRs and DVD players do. You can get a coupon for $40 off which makes the box like $10.00.

Can you remember back when color tv sets were added... At least your black and white set still worked with the new color signal because the engineers made them compatible without upgrading the black and white receivers. With the new digital transition, it was impossible to make an analog tv receive and decode the digital signals without any hardware upgrades. The low-cost converter box was the only solution.

Otherwise, if you have a cable box then you will be good to go and probably are enjoying the digital tv already.

If you own a Maytag washer, specifically the Neptune Front Loader please check out before the faulty door latch wax motor kills your washer... If you proactively replace the door latch wax motor, part number 12002535, then you can prevent the failure from happening in the first place. We can't make your Neptune go digital but we can keep it running longer!

Monday, June 1, 2009

It looks like the Neptune Bearing Song votes are in...

Here is the song update:

It looks like the Neptune Bearing Song was Pretty Good according to your votes.

We only had one not impressed?

This particular song is on the site if you would like to hear it again...

There is another song in the works for the site which is for Neptune service technicians. It is where they can purchase the Neptune Bearing Tool (Tony Tool) and bearings in bulk. If you talk to any technicians that suggest to you that you cannot change the bearings, send them there and educate them...

Don't forget when your Neptune Bearings start singin' and a screamin' you can replace your Neptune bearings and save lots of money!

Sunday, May 24, 2009

I love the New Neptune Bearing song!

Hi Neptuners,

What do you think of the Neptune Bearing song? Don't forget to vote on the right!

I am ready to give a few hints as to who creates these songs for me. His name is Mark H. and he resides in Ohio. I will be honest with you... I can't sing or even play an instrument if my life depended on it! I will stick to helping you Neptuners save money on your Neptune repairs...

Anyway, Mark is putting together his own Jingle website and when it is completed I will give you the link so you can check him out. Here are the two jingles Mark created for me thus far:

I supplied most of the lyrics for the Neptune Help Song and I turned Mark loose on the bearing song and I thought he did a wonderful job on that tune. Mark's close friend Amy provides backup vocals which adds a nice touch, too. Amy really hits the notes in the neptune help song... It reminds me when my wife wants something fixed pronto around the house if you know what I mean.

I gave Mark the go ahead for a third Neptune song but you will have to wait for that announcement.

I was recently brainstorming with Mark about some services he could provide and we came up with:

Music/songs for photo albums, presentations, websites, tv/radio commercials, answering machine announcements, etc. There is a lot of potential here!

On a different note... Chelsie, my daughter was just given a DVD for her first grade class that has photos of all the students in her class throughout the whole school year. When they watched it at school she said the whole class was in tears! I was thinking... right! Well, we played it again at home and she and Andy (my 4 year old) started crying their eyes out! I wanted to make a video of them two crying watching her first grade class photo DVD... I thought it was a great idea and today anyone can create a decent DVD for well under a buck. If any of you would like DVD creation tips please email me and I will help you out.

Mark is looking forward to helping other folks with their jingle needs and obviously loves creating songs and music.

Until next time…

Friday, May 15, 2009

The Maytag Neptune Bearing Song is ready!

Hi Neptuners!

I added the new Neptune Bearing Song to the website.

Check it out and let me know if you like it by casting your vote on the poll to the right. I will keep the poll open until May 24th @ 11:59 p.m.

Until next time...


Saturday, April 25, 2009

Calling all Maytag Neptune Technicians

Hi Neptuners,

If you are a Neptune technician and you are tired of getting kicked out of folks' home after handing them a ridiculous $900 bearing repair quote then see where you can order your own Neptune bearing tool kit and bearings in bulk. Offer them a $150 - $225 repair quote instead... Now you can also receive potential future Neptune repair business as well because they did not junk their Neptune.

I get emails from Neptune owners asking if I have any technicians in their area who have the special Neptune Bearing tool. Let's face it, not everyone wants to change their Neptune bearings themselves and would like someone who has the Neptune bearing tool to do it for them.

Well, what are you waiting for?

Until next time...

Sunday, April 19, 2009

Fleetwood Mac in Columbus - It was a great concert!

Hi Neptuners,

I would not say that I am a die hard F.M. fan but I really enjoyed the show last night. Those folks can still shake the rafters and sound good while doing it! We were in section 102, row Y at the Nationwide Arena among a full house of fans. We must have been in front of a bank of speakers because the decibels were really cranking.

I have to say that Lindsey Buckingham's pickless style of guitar playing was really impressive... I wonder if he would help on my third Neptune song? Hold on... Let's publish the second Neptune song first! Lindsey broke out and really played some great solo guitar sometimes banging on the guitar and looked like he was very pleased after the song was finished from the expressions on his face.

Let's say mick fleetwood can really play the drums as I was looking forward to the Tusk song which has a unique drum pattern. I did not realize how well Mick could play as I am not a avid fan of F.M.

The rhythm section was not complete until we talk about the tightness between Mick and bassist John McVie. What is the matter John McVie? You need a website?

It was great to see Stevie Nicks live for the first time, too! I've seen her in videos but never live. Stevie was awesome! She has a unique flowing way about her while she is performing? Watching her eyes makes you wonder if she is really there but she sounded great. Someone in the front row area was trying to hand her a bouquet of flowers during the whole show. Finally, Lindsey picked them up and handed them to Stevie towards the end of the show.

Some of my favorites they played:

Second Hand News
Gold Dust Woman
Oh Well
Stand Back
Go Your Own way

They finished the show with Silver Springs after the second Encore.

What a show it was! Tickets were $160 each with the Ticket Master fee, Oh Well.

Until next time...

Saturday, April 18, 2009

The New Neptune Song is just about ready...

I can hear the excitement building about the new Maytag Neptune Song. The already has 675 hits the last time I checked.

I will give you a few hints:

1. It will be placed on my site.
2. I will post a poll on this blog so you can vote on it.
3. It will have a faster tempo and have a cajone which adds a nice sound.

In case you are wondering... Here is a cajon you can look at:

Until next time...

Thursday, April 16, 2009

I took a vacation recently to New Smyrna Beach Florida

Hi Neptuners!

I just got back from vacation Tuesday morning where I enjoyed a week in Florida. We stayed at the, a two bedroom condo on New Smryna Beach. It was in the 80's when we arrived on Sunday, April 5th :>). My wife's uncle owns a condo there and ours was next to his. We had a great time! All of the balconies face the beach and ocean for a great view.

We also visited the Ponce Inlet Lighthouse on Wednesday. It was a nice site to visit and we climbled the 203 steps to the top. It was very windy that day.

Of course, we took the 2 little ones and my in-laws to the Disney Magic Kingdom on Thursday and boy was it busy! We stayed until 10:00 pm and had to drive 1.5 hours back to the condo afterwards. The admission total was about $455 for all 6 of us... WoW!

Here I am with my little ones and in-laws...

In addition, I spent alot of beach and pool time in the sun Friday, Saturday and Sunday and yes I used lots of sunscreen... We also drove on the beach in our Town & Country van. I saw a couple of cars get stuck in the sand in front of our condo so I was concerned about the van getting stuck but we did'nt get stuck. The kids had a ball driving up and down the beach with the side doors open!

Bummer, I got a $101.00 citiation, too :>( .... I'm innocent I tell ya!

No, it was not for speeding. I will explain in a later post.

Don't worry, I had 2 people helping me back in Ohio ship the Maytag Neptune 12002535 wax motor repair kits, Neptune Bearing & Seal Kits and the Neptune Bearing Tool rentals while I was out.

I hear that there is another Neptune song in the works... To hear the first Neptune song go to

Until next time...

Wednesday, March 18, 2009

Maytag Neptune Help feedback

Hi Neptuners!

Here is feedback I received today after Chuck had changed his Neptune bearings and seal.

"Thank You Thank You Thank You I have completed the bearing replacement on my Neptune washer and all is well. It is again working like new. I have one question, my unit is a 5500BWW, do I need to replace the wax motor, or did Maytag make the change with that model #. Thanks again. Chuck S."

That's great news Chuck! Your MAH5500BWW does not have the faulty 12002535 door latch wax motor so you are OK. Jeff

If your Neptune is screaming at you while in high speed spin cycle goto to purchase the replacement bearings and 12002022 seal kit.

Saturday, March 14, 2009

More problems for Maytag... Not just Neptune front loaders!

Well, it seems that the Maytag Neptune front loaders are not the only problem at Maytag.

Since you have a Maytag Neptune it is possible you have a Maytag refrigerator so I wanted to pass this important information along to you.

Maytag just recently issued a recall for 1.6 million refrigerators that can have a relay overheat and cause a potential fire.

I've read complaints from folks going to the Maytag website because Maytag is collecting information from you before you can see if your model/serial number is in the recall. Here is a link to the U.S. Consumer Product Safety Commission's website with a list of models and serials affected by the recall

It looks like Ole Lonely will be real busy now!

With Spring just around the corner we wanted to remind you to clean your refrigerator condenser coils.

Most refrigerator condenser coils are located at the bottom of the refrigerator. To clean them simply remove the front toe plate at the bottom of the refrigerator and vacuum out the dust and pet hair.

By keeping your refrigerator coils clean you will extend the life of your refrigerator and it will run more efficiently.

Please forward this message to your friends and family members to remind them to clean their refrigerator coils too.

If you own a Maytag Neptune front loader please check out for more information on the faulty door latch wax motor, part# 12002535.



Friday, March 13, 2009

Space Station and Maytag Neptunes are Threatened by Orbital Debris

Hi Neptuners!

You’ve probably heard about the near miss with the International Space Station (ISS) recently.

Did you know that your Maytag Neptune front load washer is also threatened by orbital debris?

The orbital debris I’m talking about is mostly coins… If you have change in your pockets when you wash your clothes your water pump can come to a quick halt or be unable to start up on the next pumping cycle. The problem with the first scenario is that the pump impeller could be damaged when it abruptly stops and will probably need replaced. The second scenario can be corrected by draining the water, removing the pump, disassembling and cleaning the pump then reinstalling the pump. Note: If you have a floor drain near your Neptune you can simply lay the drain hose down on the floor and the water should drain out thanks to gravity.

See for Neptune disassembly photos.

In addition, even innocent lint buildup overtime can clog your water pump so it is a good idea to remove and clean out once and a while your water pump during your spring cleaning chores after your Neptune is 5-10 years old.

Thursday, March 5, 2009

Proper Disposal of Prescription Drugs

Hi Neptuners!

I had a question come up and I thought I would share it with you...

Q: What do you do with unused, uneeded or expired prescription drugs?

A: Here are the Federal Guidelines:
  • Take unused, unneeded, or expired prescription drugs out of their original containers and throw them in the trash.

  • Mixing prescription drugs with an undesirable substance, such as used coffee grounds or kitty litter, and putting them in impermeable, non-descript containers, such as empty cans or sealable bags, will further ensure the drugs are not diverted.

  • Flush prescription drugs down the toilet only if the label or accompanying patient information specifically instructs doing so.

  • Take advantage of community pharmaceutical take-back programs that allow the public to bring unused drugs to a central location for proper disposal. Some communities have pharmaceutical take-back programs or community solid-waste programs that allow the public to bring unused drugs to a central location for proper disposal. Where these exist, they are a good way to dispose of unused pharmaceuticals.

The FDA advises that the following drugs be flushed down the toilet instead of thrown in the trash:

Actiq (fentanyl citrate)
Daytrana Transdermal Patch (methylphenidate)
Duragesic Transdermal System (fentanyl)
OxyContin Tablets (oxycodone)
Avinza Capsules (morphine sulfate)
Baraclude Tablets (entecavir)
Reyataz Capsules (atazanavir sulfate)
Tequin Tablets (gatifloxacin)
Zerit for Oral Solution (stavudine)
Meperidine HCl Tablets
Percocet (Oxycodone and Acetaminophen)
Xyrem (Sodium Oxybate)
Fentora (fentanyl buccal tablet)

Note: Patients should always refer to printed material accompanying their medication for specific instructions.


If you own a Maytag Neptune front load washer please visit before disposing your Neptune for information about the faulty door latch wax motor and other potential Neptune issues.

I have a Maytag front load Neptune MAH5500BWW problem

Q: Hi. I have the MAH5500B washing machine. My wife called in a panic and said the LCD panel displayed the LR code.

I read 120V ac at the receptacle.
I read 120V ac at terminals 1 and 3 on connector P6 at the machine control panel.

I ran the Quick Service Cycle and everything seems to function except the tub does not spin.

Checking across the 10 amp fuse on the motor control board yields 1 ohm resistance. I am thinking motor but I am not sure...any ideas?

A: Sure. You will have to replace the Motor control board and the motor with the new Maytag 12002039 motor conversion kit which is available at It ships UPS Ground and takes about an hour to install.

The original motor control boards have a high failure rate on the Neptunes so Maytag decided to redesign both the motor and motor control board.

Have you noticed your Neptune getting loud in spin cycle? If so, then your bearings are failing and will need to be replaced. The extra friction caused by the failing bearings can cause the motor control board to shutdown and/or fail. You can get new bearings and 12002022 seal kit from They also rent the special Neptune bearing tool to save you lots of time and effort and the rental incudes use of a DVD that shows you how to teardown machine, replace bearings using tool and install the seal kit.

If you ask a service technician to come over you will receive a dose of sticker shock! They will quote you around $900 to quiet your machine again...

Tuesday, March 3, 2009

Hi Neptuners! Deep clean your Maytag Neptune with Affresh

Now you can deep clean your Maytag Neptune with Affresh!

Is your machine smelling less than fresh?

Try some Affresh today!

Recommended for all front loaders

Don't forget to check out the Neptune Help Song at for the cute Neptune song that explains the faulty door latch wax motor issue!

Sunday, March 1, 2009

The Neptune Help Song voting is offically closed...

It looks like the new Neptune Help Song at is a winner!

Here are the results:

(22) folks say the song was awesome
(16) folks say the song was pretty good
(1) folks say the song was average
(0) folks say they were slightly impressed
(4) folks say they were not impressed

Honestly, I was disappointed with the total number of votes (43) as I expected more votes in the 3 week voting period considering that I have sold almost 4,000 12002535 wax motors in the last three years and there are 1,000's more Neptunes that will fail due to the faulty door latch wax motor.

We need to reach these Maytag Neptune owners before their wax motor fails so we can save them a $450 repair bill!

If you can think of anyone to send a link to that may have a Neptune or know someone who has a Neptune please do so... You can send them to so they can learn about the faulty door latch wax motor.

Thank you!

Saturday, February 28, 2009

Another Maytag Neptune Question taken from the blogosphere...

Q: My Maytag Neptune quit mid-cycle. Trips circuit breaker every time plugged in. Is there a bypass to drain tub and open door? This seems like a catastrophic direct short. Should I wait a week for repairman or would it likely be more cost effective to buy new.

A: If you have an earlier MAH3000 Neptune then this more than likely is caused by a faulty wax motor in the soap dispenser. There are (2) 12002535 wax motors in there that control the bleach and softener flows. These wax motors are controlled directly from the timer.

You will need to rotate the timer to a different position, perhaps to a spin cycle, so the contacts to the faulty wax motor will open and the water pump should kick on and drain the water out. The water pump is also controlled by a set of contacts in the Neptune timer.

You can purchase the 12002535 wax motors from

Saturday, February 21, 2009

They have Maytag Neptunes over the pond?

Hi Neptuners,

I just shipped a STAGE 1 Q6 R11 repair kit + wax motor over the pond to New South Wales, Australia! I would like to welcome Andrew E. to the Neptuner club. We Neptuners all love our Neptunes... Especially, after the faulty door latch wax motor is replaced (hopefully you replaced it before it failed).

Did you know that Australia had Maytag Neptune front load washers? Actually, I was taken by surprise...

Recently, I shipped another STAGE 1 Q6 R11 repair kit + wax motor all the way to Israel.

Maybe I need to put flags on my site for countries that I ship the Maytag Neptune STAGE 1 repair kits too. So far, I have shipped STAGE 1 kits to United States, Canada, Israel and Australia.

Don’t forget to vote for the song. You only have 7 days left!


Sunday, February 15, 2009

What are they doing to that poor Maytag Neptune Front Loader?

What are they doing?

1. Winding up the spring to get the Neptune started?

2. Freeing the stuck tub?

3. Disecting the Neptune?

4. Adjusting the belt tension?

Actually, they are using the special Neptune Bearing Tool that can be borrowed at The tool kit comes with the bearings, 12002022 seal kit and a DVD that shows you how to disassemble the Neptune front loader, replace bearings and install seal kit.

You don't have the use the tool kit... Folks have been changing their Neptune bearings using pipes, large hammer, threaded rod, large washers, patience, etc.

You can make replacing your Neptune bearings kid's play when using the Tony Tool.

Saturday, February 7, 2009

The Maytag Neptune Help song is now online!

Hi Neptuners,

I finally finished the Neptune Help Song that explains the faulty door latch wax motor on the Maytag Neptune front loaders.

Every Neptune that has the original door latch wax motor, part 12002535, will fail eventually and burn Q6 and R11 on the machine control board. Now, my goal is to help Neptuners prevent the Q6 R11 failure by proactively replacing the faulty wax motor.

Also, I would like your feedback on what you think about the song. I have a poll on the top right where you can vote 1 -5, where 5 is awesome.

Your homework is to tell everyone about this song so we can help Neptuners all around the world replace the wax motor before it fails. Feel free to post links on your blogs and websites.

The new song is at

Check it out...

Thank you,


Thursday, February 5, 2009

Maytag Neptune help... This ain't Ole Lonely?

This is not Ole Lonely working on his Maytag Neptune MAH3000...
Actually, Mark, a Neptuner out in California, decided to take matters into his own hands and replace his door latch wax motor (12002535) and repair his machine control board. The Q6 triac and R11 resistor burnt because of the defective wax motor. By the way the typical Ole Lonely quote is $450 to replace the control board and wax motor!
In addition, every Neptune front loader that shipped with the wax motor will fail. If you know anyone who has a Neptune front loader please tell them.
As for more Neptuners saving money see

Wednesday, January 28, 2009

Maytag Neptune Front Loader Washer Wax Motor Question

Here is another Maytag Neptune question I received today...

Q: Hi, I have a MAH7500AWQ that the motor stopped working. I need the motor upgrade kit (motor & control board) and as a precaution I wanted to put a fuse in the Wax motor circuit (protect the board) and get a new wax motor for when the one I have dies. What do you suggest?

A: Hello, I would suggest that you don't have to worry about the door latch wax motor because your Neptune does not have one... In addition, I don't recommend making any changes to any appliance in the name of safety. If the Engineers felt that the door latch wax motor needed a fuse they would have put one in the circuit. I'm sure that when the Neptune was on the drawing board they did not foresee a design problem with the wax motor.

The models affected by the faulty wax motor are the MAH3000, MAH4000, MAH5500A and the 2000 Stackers. If you know anyone with a Neptune front loader please rush them to this blog or the site so they can replace it before it fails.

If your machine won’t spin because the door locked light doesn’t come on and you have one of the affected models listed above then you probably have become a victim of the Maytag Neptune Wax Motor Meltdown. Note: I highly recommend that you don’t keep trying to start your Neptune because you can damage the lower motor control board as well.

Listen, you have 2 options… 1) Replace the machine control and the wax motor at or, 2) purchase the STAGE 1 repair kit with wax motor and see if your Neptune will come to life. About 45 out of 50 boards work without a problem. Occasionally, I get folks whose boards refuse to fill with water which have to be replaced because they suffered more damage… maybe they did not heed my warning about trying to keep starting up machine? Look, you would have had to replace the control board anyway…

When ordering your control board, it depends on your model and serial number as to which board you need. The simplest replacement is the MAH4000 and the MAH5500A Neptunes as these both use the 22002989 control board. The MAH3000 has two different control boards based on the model suffix and 1st two digits of serial number. Here is a breakdown:

MAH3000AWW - (10-16) 12001725 or (17 - present) 22002988
MAH3000AWA - (10-16) 12001725 or (17 - present) 22002988
MAH3000AWQ - (10 - present) 22002988
MAH3000AKW - (10 - present) 22002988
MAH3000AAW - (10 - present) 22002917
MAH3000AEW - (10 - present) 22002917
MAH3000AGW - (10 - present) 22002917
MAH3000BGW - (10 - present) 22002917 (50 hertz)

Note: I just checked and I don't see any 22002917 control boards in stock...

I hope this helps!

Tuesday, January 27, 2009

Maytag Neptune Front Loader Washer Mold Question

Here is another blogosphere question that an unhappy Neptune owner had made recently...

Q: I have a maytag neptune front loading washer and there is mold on the front seal. I tried to get it off with bleach etc to no avail. Does Maytag have a replacement part I can get (that works better than the old one). The appliance is only 3 years old.... needless to say between the digital display I had to replace on the dryer and this issue. And the new rattling in the 3 year old dryer.. I am done with Whirlpool/maytag/ and product they build. I have a problem with my whirlpool fridge also...Their products are garbage and I would tell ANYONE to STAY AWAY !!!!

A: Yes, you can replace the door boot. The part number is 12002533 and it is available at . In addition, if you have a MAH3000 you can add a drain hose to the new boot. That way the water in the boot pocket can drain after every wash cycle which should help reduce the mold colony potential. Note: Some earlier MAH4000's also were shipped without the drain hose kit.

Below is a picture of the door boot with drain.

Below is a picture of a door boot drain hose retrofit.

You actually drill out the center of the nipple which allows the water to drain back into the outer tub.

As for the quality of some manufactures you listed above... I occasionally do searches on the Internet for other front loaders and I see folks who have problems with other manufacturers, too. Let's face it... Our appliances work very hard and there are a lot of environmental factors that play into how long your machine will last that is really beyond the control of any product manufacturer.

I know... The grass is always greener on the other side... but the fact is you own a Maytag Neptune and the good news is that the issues are posted on my blog over time and they are what they are. The three main issues of the earlier Neptunes are the door latch wax motor, moldy door boot and the motor/ motor control board combo reliability.

I will now add a forth issue to the list and it is a wear issue and that is the bearings. Unfortunately, Maytag does not have part numbers assigned to the bearings so service technicians are going to leave you a $900 quote to fix your Neptune bearings. They will want to transplant the whole outer tub which runs about $450 by itself! Fight back and replace your bearings yourself with the help of If Shirley in the DVD can do it... so can you!

You can even rent the tonytool which really reduces the time you are replacing the bearings and there is an awesome DVD that shows you how to take the Neptune apart, replace bearings and install the seal kit. The bearing failure victim in the DVD is the standalone Neptune but the stacker bearing job is not that much different.

Once these four issues are taken care of you will be the proud owner of a happier Neptune front loader!

Lastly, don't forget to sign up for the Neptuner list so you will be kept up to date with more Neptune information and other valuable tips as they happen.

Monday, January 26, 2009


Hi Neptuners,

Here is a problem a Neptune owner had in the blogosphere yesterday,

Q: "I have this washer that it would not spin. I put in the Maytag Neptune Washer R11 and Q6 kit and a new wax motor. I got the machine to spin. but I do not think it went up to a full speed.

Now after I put it all back together and went to do a load of laundery the washer will not FILL there is no 120 voltage to eather hot or cold valves. If you turn the timer you can get it to spit water out if the valve. If you put the timer in the normal cycle , the timer will advance with out pushing the start button. Then it will stop when it gets to the first Rinse cycle then it stop. I can get 120 voltage to the bleach water valve.

The door lock light will not come on and it will not spin now. I thought I heard a small pop? So is the upper control board bad and a long with the timer ? please email me back Thanks. "

Here was the response:
A. "The timer should be fine--- it gets the power from the board, that upper machine control board is deffinately bad unfortunately-- you will need to replace it, it runs about 220 dollars.Here is a place you can order the control board from if you like."

Here is my response:

I hope this was not one of my customers that purchased the R11 and Q6 (Stage 1) and did not ask me about the machine's operation after the R11 & Q6 surgery. Yes, a few control boards out of 100 will have to be replaced even after performing the R11 & Q6 replacement because more damaged was done to the control board.

The other thing I would like to mention is that I offer replacement control boards for folks who purchase my Neptune no spin repair kit and the repair does not work for only $159.00! Not $220 as the first answer responded. See to see more Neptune replacement parts.

I guess the moral of the story here is if you purchase my STAGE 1 Maytag Neptune repair kit plus wax motor please contact me if you have any performance issues after performing the R11 and Q6 surgery.

Have a great day!

Wednesday, January 21, 2009

The New Song is really sounding great!

Hi Neptuners,

I wanted to touch base with you and say the Neptune song I am having created is sounding very good. I received a sample of the first verse today and I was really impressed with it and I think you will love it too. As a matter of fact... it keeps playing in my mind!

Once the songs are complete I will post a link to the songs. Songs you ask? I wanted to have two slightly different versions and let you vote on the one that you prefer. The version that wins will be the official song for Tell all of your family and friends about the voting and let's see how many votes we can rack up!

Sunday, January 18, 2009

No mail on Monday due to Martin Luther King Jr. Day

Hi Neptuners,

I just wanted to remind you that there will no mail service on Monday, January 19th, due to Martin Luther King Jr. day.

Unfortunately, this will slow down the Maytag Neptune Tony Tool rental program by one day...

I really appreciate the patience being displayed from the folks in the Tony Tool rental queue! I turn these tools as soon as I can and since I have recently added 5 more tools to my rental fleet the queue should get cleared out much quicker. I realize that when your Maytag Neptune starts sounding like a jet taking off you want to replace the bearings before something major fails. If you would like to replace your bearings goto and get in the tony tool rental queue. First come, first served...

I have been receiving a tony tool question lately and it is basically this: "Is there someone in my area that can replace my Neptune bearings using the Tony Tool?". So I got to thinking, if you have rented the Tony Tool and would like to help other Neptuners, please let me know. This is a way you can show folks how smart you are by using the Tony Tool and earn some cash, too

Another important Maytag Neptune issue is the 'my maytag neptune won't spin' or 'maytag neptune no spin' See for information on the famous no spin issue. Did you know that you could replace the door latch wax motor before it fails and prevent the control board R11 & Q6 failure? A service tech will quote you around $450 to fix this failure that Maytag should fix...

Saturday, January 17, 2009

New Maytag Neptune Song for you Neptuners

Hi Neptuners!

I wanted to get something off of my chest...

I am creating a new novelty song about the Maytag Neptune no spin due to the defective door latch wax motor issue.

Check back often to see if I posted the link to the song.

Actually, I'm planning on creating two songs and you get to vote on which one you like the best.

Two things I know for sure...

1) They will be funny :>)
2) I won't be singing! (I'll stick to performing my other talents)

It has been a long road but it looks like I will finally get my song. I will tell you the story of the hurdles I had to jump through to get this song created after the winning version is determined by your voting.


Friday, January 16, 2009

Customer feedback regarding the Maytag Neptune won't spin door latch wax motor failure and the repair

This customer feedback was sent on January 16th, 2009.

"Hello Jeff,

Greetings from Southern California, where the temperature was 85 degrees yesterday.

I received your Stage 1 Repair Kit at 2pm yesterday, and I had clean underwear before dinner.

Many thanks. Bill N."

That's great Bill. Wow, you have 85 degrees? Right now it is -11 degress in Columbus, Ohio @ 10:47 pm! This alberta clipper is really delivering the cold air... When is spring going to get here?

Saturday, January 10, 2009

Do you own a Maytag Neptune MAH8700 or MAH9700?

Have you seen the Maytag Neptune recall page? See for information.

Certain serial numbers are only affected and there is a box where you can enter your country, model and serial to see if your Neptune has the recall.

The issue is a potential fire hazard if water drips onto a thermal sensor connector. Please check it out if you own a MAH8700 or a MAH9700 Neptune.

If you own a MAH3000, MAH4000, MAH5500A or a 2000 stacker Neptune please check to see if your Neptune has the defective door latch wax motor which will eventually short out and damage the control board. You can proactively replace this component and prevent the control board failure.

Wednesday, January 7, 2009

Will your Maytag Neptune bearing and seal kit fit my MAH55FLBWW Neptune?

Here is a question I received recently...

Q: "Hey there... I have a Maytag Neptune front loader washing machine, with the typical bearing failure. Im interested in buying your repair kit, however I need to know for certain it will fit my model. My model is MAH55FLBWW. Thanks for your time."

A: Hello, yes the bearing and seal kit will fit your Neptune. See for information on the Neptune bearing and 12002022 seal kit. I also offer the tonytool for rent so you can save time while replacing your bearings.

Sunday, January 4, 2009

Will the Maytag bearing and seal kit that you are selling work on all Maytag Neptunes?

Here is another bearing question I received regarding the Maytag Neptune bearing kit...

Q: "Will the Maytag bearing and seal kit that you are selling work on all Maytag Neptunes? I have the MAH6500AWQ that sounds like a jet engine. I have also read that if you change the bearings you should also change the that correct? If so do you have the shaft for the Neptune as well?"

A: Yes, the bearing and seal kit will work with all Maytag Neptune front loaders. Presently, the common residential models are the MAH3000, MAH4000, MAH5500, MAH6500 and the 2000 stackers. The reason is that these machines have been in service for at least 4 years.

The shaft is called the spinner support and you don't have to change it if it is not damaged. I have only sold a couple of the spinner supports in the last year. One failed when the tub came to a screeching halt due to the seal and bearing failure and the second spinner support just failed (one arm bolt rusted out causing tub to wobble and trip inertia/balance sensors) but the customer decided to go ahead and replace the bearings and seal since he had to take it apart to replace the spinner. The last time I shipped a spinner support it was $95 including UPS Ground shipping.

The Neptune bearing and Maytag 12002022 seal kit can be purchased from and you should look into taking advantage of the tonytool rental program to save you time on the bearing and seal change plus it includes use of the DVD which Tony and Shirley show you how to disassemble your Neptune, replace bearings and install the new seal kit in about 14 minutes.

For coin Laundromats, you can purchase multiple bearing & seal kits along with the tonytool at We find that Laundromats can have a large number of Neptune front loaders and they can save considerable amount of money replacing their bearings instead of replacing the large expensive outer tub. We recommend replacing the bearings and seal as a preventative measure to prevent washer down time.

Lastly, for all of your Neptune needs, see