Maytag Neptune Burnt Resistor - R11 Resistor

You have a Maytag Neptune and it is not spinning out your clothes and you notice the door is not locking. What happens in most cases is the original door latch wax motor has failed. Maytag redesigned the original brown tipped wax motor and the new design has a black tip. See www.neptunehelpsong.com for a helpful video I created.

The wax motor is only on the timer knob based Neptune's such as the MAH3000, MAH4000, MAH5500A and the 2000 Stackers. The commercial Neptune's with timer knobs are also affected and what happens is the wax motor starts drawing too much current and then the Q6 triac on the machine control board overheats and can short out internally. A triac is an electronic switch that supplies 120 VAC to the wax motor. Once the triac shorts out it will typically back feed 120VAC and burn the R11 resistor. See photo below for the new black tipped wax motor.

In most cases the R11 will be burnt. In rare cases the Q6 opens internally which will cause the symptoms of no door locked light and no spin and R11 is not burnt.

Once you discover that your R11 resistor is burnt STOP using machine to prevent further damage to control board. I have a video at www.neptunehelp.com that shows you what to do next and how to bypass the spin enable switch so you can get some laundry washed while you wait for your STAGE 1 Q6 R11  repair kit with new wax motor.

I hope you found this post helpful.


Jeff Hartman
"The Neptune Man"


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Maytag Neptune bearing and seal kit - More Information

If you own a Maytag Neptune washer and it sounds like a jet plane taking off when it is ramping up to high speed spin then your bearings probably need checked and/or replaced.

What happens as the tub seal wears it will eventually allow water to get past and from there it will enter to where the bearings are which will cause the bearings to rust and they will start to get loud.

If your machine is 10 - 15 years old it may be a wise investment to take machine apart, clean it out and replace the bearings and seal so you can proactively keep machine running smoothly. If you wait until the bearings are screaming you run the risk of damaging other components such as the spinner support shaft.

In addition, the bearings are steel and they are in an aluminum hub so when the water enters you will get corrosion due to the dissimilar metals. This corrosion can make the Neptune bearing replacement more difficult so it is best to catch it early.

Contact me if you have any questions about your particular Neptune model because there may be a couple more parts you will want to replace proactively to prevent future downtime.

Jeff Hartman
"The Neptune Man"
www.neptunewasher.com

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Maytag Neptune Dryer 8.8 Error Code

Have you received the 8.8 Error code on your Maytag Neptune dryer?

If so, in a pinch you can try placing a heating pad on the top console to heat it up and see if that will get your dryer working again for now...  However, you will more than likely keep getting this error until the root cause is fixed.

If you don't have a heating pad you can try a hair dryer or space heater as well. Just have the heat facing the top control console to warm it up a bit and try to start your cycle.

Visit my www.F35Error.com page and try my F35 Error kit to get this error corrected.

I would inspect the two electrolytic caps (look like taller cylinders) just right of the transformer on the left side of circuit board for any bulging on the top of capacitor. Sometimes the capacitors will not bulge so I would try replacing them anyway as a first step before trying to locate a replacement circuit board.

If you decide to replace your board you can check HERE for your new replacement board. Simply enter your model number in the search box to get a parts breakdown.

Let me know if this helps you below in the comments.

Jeff Hartman

"The Neptune Man"

Washer Displaying Eb1 or E61 Error Code

I recently had a client where their Kenmore washer, model 417.44082400, was displaying the E61 error code. It turned out that I could not find an E61 code so we decided it was the EB1 code instead. Note: There are a number of washers that use this same code...

The EB1 code means incoming power frequency out of limits. It is unlikely that your 120vac 60hz is out of frequency limits unless you are running on a generator because the power company closely monitors the frequency of the power you receive.

Currently the only thing to do is replace the control board. Check HERE for your replacement board. I would like to look at some bad circuit boards to see what may be causing the eb1 error code when the AC power is actually good.

Below is what your control board may look like…

Let me know if you had the eb1 error code and if you fixed it by replacing your control board.

Jeff Hartman

“The Neptune Man”

P.S.S. Let me show you how to offer your solutions to the Internet community and help others! See my www.washerbearings.com/training series.

F35 Error - Whirlpool Duet - Kenmore Elite - Maytag Epic Front Load Washers

Are you getting the F35 Error and SUD Error messages? If you are you 

can now determine if it is the analog pressure sensor , or APS, or the 

CCU causing the error. In addition you can now repair your APS and CCU 

control module which will get you up a running in 99% of the cases without

an expensive service call.

See F35 Error FAQ for videos that show you how to use 

a voltmeter to take some measurements and from those measurements

you can determine if the APS or CCU is messing you up. All you need 

are basic hand tool and a soldering iron to make the repairs. Go visit the 

site now since the smelly clothes are piling up really quick!

There's more... If you're washer is sounding like a jet plane you will

want to replace your tub bearings and seal as soon as possible and 

save another service call. See www.washerbearings.com for more 

information on how you can replace your tub seal and bearings.

Jeff Hartman

www.f35error.com

F21 Error – Kenmore Elite HE3T Steam Washer – What to do

See http://www.f35error.com  If you’re also experiencing F35 and SUD errors. Watch video below for F21 Error messages...

I recently experienced an F21 Error on my Kenmore Elite HE3T Steam and here’s what I did. The F21 error indicates that the water is not pumping out quickly enough or in my case… not at all. First of all you will have to get the water out of the machine and I show you a clever way in the video. I will also show you how to determine if your pump is the culprit. Enjoy!

If your washer sounds like a freight train check out http://www.washerbearings.com for information on how to replace your bearings and seal and save a ton of money! For other replacement appliance parts see www.washerbearings.com/parts

Let me know if you have experienced the F21 error in the comments below.

Jeff Hartman

“The Neptune Man”

F35 Error - Better Way to Check Pressure Sensor Hose

www.f35error.com - Here is a video I created for you to save you time when diagnosing your F35 and SUD error codes.

One of the components you will need to check is the pressure hose to make sure it does not have a hole in it. In this video I will show you how to check it for holes without even looking at it so you don't have to pull washer from wall and remove all those screws and the back panel. You want to save time and effort... See video below for details...




Don't forget to leave your comments below...

Jeff Hartman
"The Neptune Man"

Kenmore Electric range 790.92804012 oven quit working

Here is a video I created for you to show how I repaired a Kenmore 790 series electric range where the oven was not heating up properly.

 

Check out my www.F35Error.com page if your Kenmore Elite, Whirlpool Duet or Maytag Epic front load washer is giving you the F35 and SUD error.

Let me know if you have experienced this failure in the comments below.

 Jeff Hartman
"The Neptune Man"

Kenmore Elite HE3T APS – Analog Pressure Sensor Test With 5V Power Supply

http://www.F35Error.com – If you’re experiencing the F35 and SUD error code on your Whirlpool Duet, Kenmore Elite or Maytag front load washer then you will want to test your W10415587 water level sensor, or APS to see if it is the cause of error codes. Here's how you do it using a 5 volt power supply, test clips and multi-meter.

If you discover that your W10415587 APS has a low output reading don’t buy a new $100 pressure sensor… You can repair it with my kit. The only thing you will need to know is if it is a surface mount (SMT) pressure sensor or a through hole (HT) pressure sensor and order my repair kit. See http://www.F35Error.com for the analog pressure repair (APS) kit.

Don’t forget I offer replacement bearing and seal kit for these machines at myhttp://www.washerbearings.com page. Don’t replace the rear tub. Replace your bearings and seal and save big time!

Leave your comments and analog pressure sensor experiences below!

Jeff Hartman

“The Neptune Man”

Maytag Neptune Washer Not Spinning - What to Check

If you have a Maytag Neptune front load washer and it is not spinning fast or at all you could have a number of different issues. Let's take a look...

First, you need to verify the door is locking.

If you have a Neptune with timer knob and your machine has the first symptom I would check the door latch wax motor. The original MAH3000, MAH4000, MAH5500A and some 2000 stackers shipped with a faulty wax motor and when it fails it damages the machine control board and your washer will not spin because the door won’t lock anymore. See www.neptunehelpsong.com for a video that explains the faulty brown tipped wax motor better. I have Q6 R11 repair kits at my www.neptunehelp.com where you can repair your machine control board by replacing 2 components and the door latch wax motor

Second, you need to know if the inner basket is just rotating back and forth slowly and not even attempting to ramp up.

If you have the door locked light on and you hear the machine attempt to ramp up to 90 rpms, stop, rotate back and forth some and then attempt to ramp up again thus repeating the cycle and never getting up to full speed spin then you have an issue with the balance circuit.

The Balance Circuit:

There are 3 inertia switches in a series loop that normally are closed. If one of these switches open up (or a wire comes off) the machine will reach 90 rpms, stop, tumble back and forth a few times and then attempt to ramp up again thus repeating this pattern and never getting up to full spin cycle speed.

The most common cause of this issue is the switch located at the bottom of the large tub in front. What happens is this switch gets bumped when washing a large heavy load of laundry. Usually, to reset the switch you can wiggle the plunger and it helps to have an ohmmeter to measure if it is closed or low impedance. 

If that does not work then you can inspect for a loose wire that connects all of the switches together. If you look at your electrical diagram you will see most of the balance circuit wires are blue.

Next, the other 2 inertia switches rarely go bad but it is possible. What you can try is jumpering each one out and test washer again and if it spins up to full speed then you found the culprit.

Third, do you hear the drive motor growling when it is turning the inner stainless steel basket?

If your drive motor is growling then you more than likely have a failing motor drive control board which is located on the right side near the floor. What happens is one of the three phases fail and that only energizes two phases of the motor which electrically unbalances the motor and the motor will have less torque available. I would carefully unplug all of the wire connectors on the motor control board and the upper machine control board and re-seat them. This process will sometimes help because connectors can become oxidized which can make bad electrical connections and the wiping action will clean them. If that does not help then you will need to see the troubleshooting guide for tests you can run to help diagnose a motor or motor control board issue. You can goto www.washerbearings.com/parts  for ordering any replacement appliance parts.

I hope this was helpful.

Leave any comments or symptoms you have in the comments below.

Jeff Hartman

“The Neptune Man”