Q: Hi, I have a MAH7500AWQ that the motor stopped working. I need the motor upgrade kit (motor & control board) and as a precaution I wanted to put a fuse in the Wax motor circuit (protect the board) and get a new wax motor for when the one I have dies. What do you suggest?
A: Hello, I would suggest that you don't have to worry about the door latch wax motor because your Neptune does not have one... In addition, I don't recommend making any changes to any appliance in the name of safety. If the Engineers felt that the door latch wax motor needed a fuse they would have put one in the circuit. I'm sure that when the Neptune was on the drawing board they did not foresee a design problem with the wax motor.
The Neptune models affected by the faulty wax motor are the MAH3000, MAH4000, MAH5500A and the 2000 Stackers. If you know anyone with a Neptune front loader please rush them to this blog or the www.neptunehelp.com site so they can replace it before it fails.
If your machine won’t spin because the door locked light doesn’t come on and you have one of the affected models listed above then you probably have become a victim of the Maytag Neptune Wax Motor Meltdown. Note: I highly recommend that you don’t keep trying to start your Neptune because you can damage the lower motor control board as well.
Listen, you have 2 options… 1) Replace the machine control and the wax motor at http://neptunehelp.com/index_files/Page667.htm or, 2) purchase the STAGE 1 repair kit with wax motor and see if your Neptune will come to life. About 45 out of 50 boards work without a problem.
Occasionally, I get folks whose boards refuse to fill with water which have to be replaced because they suffered more damage… maybe they did not heed my warning about trying to keep starting up machine?
Look, you would have had to replace the control board anyway…
When ordering your control board, it depends on your model and serial number as to which board you need. The simplest replacement is the MAH4000 and the MAH5500A Neptunes as these both use the 22002989 control board.
The MAH3000 has two different control boards based on the model suffix and 1st two digits of serial number. Here is a breakdown:
MAH3000AWW - (10-16) 12001725 or (17 - present) 22002988
MAH3000AWA - (10-16) 12001725 or (17 - present) 22002988
MAH3000AWQ - (10 - present) 22002988
MAH3000AKW - (10 - present) 22002988
MAH3000AAW - (10 - present) 22002917
MAH3000AEW - (10 - present) 22002917
MAH3000AGW - (10 - present) 22002917
MAH3000BGW - (10 - present) 22002917 (50 hertz)
Note: I just checked and I don't see any 22002917 control boards in stock...
I hope this helps!
Until next time...
