Maytag Neptune Front Loader Washer Wax Motor Question

Here is another Maytag Neptune question I received today... 

Q: Hi, I have a MAH7500AWQ that the motor stopped working. I need the motor upgrade kit (motor & control board) and as a precaution I wanted to put a fuse in the Wax motor circuit (protect the board) and get a new wax motor for when the one I have dies. What do you suggest? 

 A: Hello, I would suggest that you don't have to worry about the door latch wax motor because your Neptune does not have one... In addition, I don't recommend making any changes to any appliance in the name of safety. If the Engineers felt that the door latch wax motor needed a fuse they would have put one in the circuit. I'm sure that when the Neptune was on the drawing board they did not foresee a design problem with the wax motor. 

The Neptune models affected by the faulty wax motor are the MAH3000, MAH4000, MAH5500A and the 2000 Stackers. If you know anyone with a Neptune front loader please rush them to this blog or the www.neptunehelp.com site so they can replace it before it fails. If your machine won’t spin because the door locked light doesn’t come on and you have one of the affected models listed above then you probably have become a victim of the Maytag Neptune Wax Motor Meltdown. Note: I highly recommend that you don’t keep trying to start your Neptune because you can damage the lower motor control board as well. 

Listen, you have 2 options… 1) Replace the machine control and the wax motor at http://neptunehelp.com/index_files/Page667.htm or, 2) purchase the STAGE 1 repair kit with wax motor and see if your Neptune will come to life. About 45 out of 50 boards work without a problem. 

Occasionally, I get folks whose boards refuse to fill with water which have to be replaced because they suffered more damage… maybe they did not heed my warning about trying to keep starting up machine? 

Look, you would have had to replace the control board anyway… When ordering your control board, it depends on your model and serial number as to which board you need. The simplest replacement is the MAH4000 and the MAH5500A Neptunes as these both use the 22002989 control board. 

The MAH3000 has two different control boards based on the model suffix and 1st two digits of serial number. Here is a breakdown: MAH3000AWW - (10-16) 12001725 or (17 - present) 22002988 MAH3000AWA - (10-16) 12001725 or (17 - present) 22002988 MAH3000AWQ - (10 - present) 22002988 MAH3000AKW - (10 - present) 22002988 MAH3000AAW - (10 - present) 22002917 MAH3000AEW - (10 - present) 22002917 MAH3000AGW - (10 - present) 22002917 MAH3000BGW - (10 - present) 22002917 (50 hertz) Note: I just checked and I don't see any 22002917 control boards in stock... 

 I hope this helps!

Until next time...

MAYTAG NEPTUNE FRONT LOAD WASHER MODEL- MAH4000AWW

Hi Neptuners,

Here is a problem a Neptune owner had in the blogosphere yesterday,

Q: "I have this washer that it would not spin. I put in the Maytag Neptune Washer R11 and Q6 kit and a new wax motor. I got the machine to spin. but I do not think it went up to a full speed.

Now after I put it all back together and went to do a load of laundery the washer will not FILL there is no 120 voltage to eather hot or cold valves. If you turn the timer you can get it to spit water out if the valve. If you put the timer in the normal cycle , the timer will advance with out pushing the start button. Then it will stop when it gets to the first Rinse cycle then it stop. I can get 120 voltage to the bleach water valve.

The door lock light will not come on and it will not spin now. I thought I heard a small pop? So is the upper control board bad and a long with the timer ? please email me back Thanks. "

Here was the response:
A. "The timer should be fine--- it gets the power from the board, that upper machine control board is deffinately bad unfortunately-- you will need to replace it, it runs about 220 dollars.Here is a place you can order the control board from if you like."


Here is my response:

I hope this was not one of my customers that purchased the R11 and Q6 (Stage 1) and did not ask me about the machine's operation after the R11 & Q6 surgery. Yes, a few control boards out of 100 will have to be replaced even after performing the R11 & Q6 replacement because more damaged was done to the control board.

The other thing I would like to mention is that I offer replacement control boards for folks who purchase my Neptune no spin repair kit and the repair does not work for only $159.00! Not $220 as the first answer responded. See http://neptunehelp.com/index_files/Page667.htm to see more Neptune replacement parts.

I guess the moral of the story here is if you purchase my STAGE 1 Maytag Neptune repair kit plus wax motor please contact me if you have any performance issues after performing the R11 and Q6 surgery.


Have a great day!

"AT THE END OF FINAL SPIN CYCLE THE CLOTHES ARE VERY WET...WHAT TO DO?"

What does this statement/question mean? It means a lot if you are a Neptuner! 

If you own a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker you will be asking this same question soon enough! 

Here is the answer... Your door latch wax motor, Maytag part # 12002535 has shorted out and has damaged your machine control board. This will happen on every model listed above that shipped from Maytag. If you haven't asked this question yet you can prevent this failure by visiting http://www.neptunewaxmotor.com/. 

If you are asking this question right now there is hope. You can purchase a repair kit which includes parts you can solder on your control board. There is a video that shows you how to remove the damaged components and solder on the new components. 

If you decide you don't want to do the repair yourself then I can get you a quote for a new Neptune machine control board and wax motor combo. Again, that site for Neptuners is www.neptunewaxmotor.com . Tell everyone you know about it in case they know someone who has a Maytag Neptune front loader.

Until next time...