Maytag Neptune Dryer Repair - how to

Maytag Neptune Dryer Repair - How to

Loretta is at it again... She recently contacted me about her MDE4000 dryer that was starting to get louder when it was running. You might recall that I came to her aid in 2006 when her Q6 triac and R11 resistor was damaged when the door latch wax motor failed on her MAH4000AWW. That repair created the Maytag Neptune Q6 R11 repair kit with wax motor.

In addition, I replaced her bearings and seal last year and it is still running smoothly. See Neptune Bearing and 12002022 Seal Kit for more information on replacing your Neptune bearings and saving a bundle.

I decided to create a video for you Neptuners on how to change the dryer rollers and belt. I was surprised how easy the machine was to take apart...

To order any other appliance parts you can visit www.washerbearings.com/parts to order replacement parts other than tub bearings and seal. Have your model number close by and you can look up any parts you need whether it is for your fridge, range, dishwasher and of course your washer and dryer.

Here is the video for you...



Let me know if this video helped you by leaving a comment below. I also put up a new site at Neptune Dryer to show the Neptune Dryer repair video and to offer the replacement roller and belt kit.

Until next time...

Another unhappy Maytag Neptune owner?

This was copied from a Neptune stacker's blog, http://ificandoit-socanyou.blogspot.com/2008/11/ugh.html. 

I wanted to leave Kitty a comment but she must have them disabled? I can't understand why someone would have a blog but not allow comments? At least have the moderate comments feature on? "ugh...

...just back from the laundromat...ugh...not swimming tonight...ugh...had a small meatball & cheese sub for supper while doing laundry...ugh...well, actually that was yummy but ugh on the choice Our washer died last week and we are rethinking the washer/dryer situation and placement. We currently have a Maytag (PIECE OF CRAP) Neptune super stack in the bathroom (the only plumbing we have aside from the kitchen sink). When we moved in, the washer hookup was in the bathroom (as is now) and the dryer hookup was out in the garage. It sucked! We lived with it that way for a year or so until the dryer died and then had our electrician put a 220 outlet and vent in the bathroom and purchased the stacker.We started having problems the day after it was out of warranty...not kidding! The latest problem will cost almost $500 dollars to fix...ain't gonna happen! Nance came up with a brilliant idea tonight. We're gonna look at putting the dryer on the opposite side of the furnace room around the corner from the kitchen in (what is now) her office space. She wants to move her office stuff to the other room anyway so it's perfect. Now we just have to take measurements, figure out what to buy, cut a hole in the wall for the vent, and have a new 220 outlet installed. I imagine we'll have one or two more trips to the laundromat in the meantime. " End of blog entry. 

Kitty, it sounds like your latest problem could be the door latch wax motor because that repair usually runs $450. The other failure that comes to mind could be the bearings are going out but that repair usually runs $900 if you bother old lonely repairman. Here is some more info for you... The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines... 

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6). 

However, if Neptune owners know to replace the 12002535 door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact. The older Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. 

See www.neptunewaxmotor.com for more Neptune information. In addition, I just now started offering a bearing and seal kit for the Neptunes because when the bearings fail Maytag wants you to replace the whole outer tub for a service quote of around $900 or so. 

Why replace the whole outer tub? Just replace the worn bearings and 12002022 seal… See www.neptunebearing.com for the Neptune bearing kit information. The older Neptune's run great once you take care of some small details...

Until next time...

Neptune Control Board resister R43 bad

Q. This is a Maytag washer/dryer stack. 

I press the washer start button. The door lock goes on, the machine makes filling noise, then a minute later it stops. The door lock light remains on. I've tried starting just the rinse/spin cycle, and the same results. 

The repair guy made a service call and reported the machine suffered a power surge that fried the control board. I think his diagnoses is suspect since he did not look at the control board. After he left, I pulled the main control board and found R43 fried. I also found NO evidence of arching or wire damage on the other parts of the washer. 

I've read other posts about Neptune control board resister failures and their causes. I did not see any information on R43. The wire diagram indicates that the "end of cycle signal" inputs to R43. I'm going to install a new control board, but worry it will again fail. Thanks for your help. 

A: Here was my response: Replace door latch wax motor 12002535 too.  When replacing the Maytag Neptune Machine control boards on the stackers, MAH3000, MAH4000 and MAH5500A Neptunes make sure that you have the latest door latch wax motor. It should have the black actuator pin. The defective ones have the brownish actuator pin (matching the wax motor body color). 

When the wax motor fails it will the overheat Q6 triac. This will cause Q6 to short out which applies 120 VAC to the center lead (gate) of triac which burns R11. R43 can also burn when the wax motor fails. It is an 18K, 1/4 watt, 5% carbon type resistor. 

See MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT + 12002535 WAX MOTOR for disassembly pictures and a video on replacing the R11 and Q6. 

If you have R11 burnt, STOP! don't keep trying to start machine or you can further damage control board or even damage the motor control board located near the floor. You will want to cut out R11 and Q6, making sure that no Q6 pins can touch to prevent any further damage. 

After Q6 and R11 are clipped out you can try to start machine. Everything should work except the door will not lock and you won't have the spin cycle. If the water flows correctly, and the timer works normally then your board should be repairable with the Q6 and R11 repair kit offered on the mentioned site above. 

If the water does not flow then your control board suffered more damage and will need to be replaced and these may be available on same site as well.

Until next time...