Any Maytag Neptune questions?

Hi Neptuners, I would like to take this moment and ask you if there is anything you would like to know about your Maytag Neptune that was not answered for you on my http://www.neptunewaxmotor.com/ site? 

I also had to add 'Out of Stock' on the Neptune bearing & seal kits because the Maytag seal kits are on factory backorder from Whirlpool. I have not received any seal kits for over 30 days and I am just about out of them which I reserved for my tony tool rental program which is at http://www.neptunebearing.com/. 

Once I receive these seal kits I will update the websites again. I also heard that Whirlpool is laying off lots of people which might explain why they can't get the parts out to keep your machines running?

Until next time...

IS there a Ghost voltage in your Maytag Neptune front loader?

I get this all of the time… “I get 120 volts at the wax motor but the wax motor does not extend. Is the new wax motor you sent me defective?” 

Well, since it is Halloween you may be reading a ghost voltage. Actually, you can read a ghost voltage anytime you take a voltage reading when there is no load connected, i.e. the wax motor. The Neptune door latch wax motor has a much lower impedance than your voltmeter, around 1,000 ohms. Your voltmeter can have 100’s of thousands of ohms impedance so when you take a measurement you can read a much higher voltage than what is really there. 

You will find that if you connect the wax motor back up and connect the meter to the wax motor terminals you will have zero volts. That is why your door does not lock which keeps your spin cycle from happening. If you replaced your Q6 and R11 you need to make 4 ohmmeter checks to verify you did not damage any of your copper traces on the backside of your control board. 1. Connector P7.4 to pin 3 of Q6 - should be close to 0 ohms 2. Q6 pin 1 to Q22 pin 1 - should be close to 0 ohms 3. Q6 pin 1 to Q3 pin 1 - should be close to 0 ohms 4. Q6 pin 2 to C16 (lead closest to P7 connector) If you don't read close to 0 ohms on any of these checks turn board over and follow the copper tracks and find out why you don't have 0 ohms. 

You might have the use the repair wire to fix a break in a track. Tip: Some breaks can be right next to the component pads and can be very difficult to see. A meter is important to locate these breaks. Note: pin 1 on the Q's is looking at the flat side the very left pin. Pin 2 is center pin and pin three is the far right pin when looking at the flat side. If all of these checks show a short and the Neptune fills with water when started then my STAGE 2 kit should fix your control board. See www.neptunewaxmotor.com for all of your Maytag Neptune needs.

Until next time...

New Maytag Neptune tonytool comment

Here is a comment from Dan K. today regarding the tonytool he rented from www.neptunebearing.com. 

"Jeff thanks much, by the way the DVD video is great. It is funny and it was easy to follow. Thanks again for a well designed tool. Dan K." 

Well, Dan, I can't take credit for the Tony Tool design... So far I have received great feedback from folks that have rented the Tony Tool to assist in changing their Neptune bearings. You will know when it is time to replace your bearings when your Neptune front load starts getting loud in high speed spin cycle. 

By the way... If you bother the lonely Maytag repairman it will set you back around $1,000 to have it repaired the expensive way which is to have the whole outer tub replaced! Ouch! 

Why change the outer tub? When you can change just the bearings and seal kit?

Until next time...

"AT THE END OF FINAL SPIN CYCLE THE CLOTHES ARE VERY WET...WHAT TO DO?"

What does this statement/question mean? It means a lot if you are a Neptuner! 

If you own a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker you will be asking this same question soon enough! 

Here is the answer... Your door latch wax motor, Maytag part # 12002535 has shorted out and has damaged your machine control board. This will happen on every model listed above that shipped from Maytag. If you haven't asked this question yet you can prevent this failure by visiting http://www.neptunewaxmotor.com/. 

If you are asking this question right now there is hope. You can purchase a repair kit which includes parts you can solder on your control board. There is a video that shows you how to remove the damaged components and solder on the new components. 

If you decide you don't want to do the repair yourself then I can get you a quote for a new Neptune machine control board and wax motor combo. Again, that site for Neptuners is www.neptunewaxmotor.com . Tell everyone you know about it in case they know someone who has a Maytag Neptune front loader.

Until next time...

door latch motor on the MAH5500BWW model

Here is a question I get often... 

"Just wondering if the door latch motor on the MAH5500BWW model was a concern and needed changed. Thanks, Doug " 

Hi Doug, you are good... Your Maytag Neptune door latch assembly was replaced with a one piece assembly and does not have the defective 12002535 wax motor in it. To see if your Neptune is affected by the defective door latch wax motor, see http://www.neptunewaxmotor.com/. 

In addition, when your Neptune starts screaming when high speed spinning it is time for bearings and a seal kit... I can save you $800 to repair your Neptune or even more if you would have decided to replace it with a new front loader set... You can also rent the famous tony tool which makes changing your bearings a snap! It even includes access to a step by step video. See http://www.neptunebearing.com/ for details.

Until next time...

Stayin' Alive can literally help you stay alive!

It was recently discovered that the Bee Gee's disco hit song 'Stayin' Alive' has 103 beats per minute where the recommended chest compression during CPR is 100. 

So you better drag out your old disco albums and listen to the Stayin' Alive track again to get a feel for the fast paced chest compressions! 

If you own a Maytag Neptune front loader check out www.neptunewaxmotor.com. While disco beat chest compressions won't bring your Neptune back from the dead... You can check out to see if your machine will fail due to a defective door latch wax motor, Maytag part #12002535. 

Most Neptunes can be revived with new parts that I supply... I also offer a replacement bearing and seal kit for those Neptunes who squeal during spin cycle at www.neptunebearing.com. Don't forget that I offer the exclusive tony tool rental program to help reduce your bearing change labor and time!

Until next time...

Joe the plumber

Hey Joe, If you need some more work opportunities I could show you how to fix Maytag Neptune front loaders. 

The Maytag repair man does not seem lonely these days... The main issue is the door latch wax motor. This device will short out and damage the upper machine control board. I'm trying to locate Maytag Neptune owners to educate them on this issue. 

Every MAH3000, MAH4000, MAH5500A and the 2000 stacker Neptune shipped will fail unless this device is replaced. Once you have this failure your door will not lock and this prevents the high speed spin from happening. When you open the door you will have sopping wet clothes! Again, this can be prevented by replacing the 12002535 wax motor. See www.neptunewaxmotor.com for details. 

Now, as the Neptunes age, the seals are wearing which allows water to get to the bearings. You can get the bearing and seal kit along with the tony tool rental so you can save $750 and keep your machine running another 5 - 10 years. I know money is tight for Neptune owners so I developed this kit to save them money by not purchasing a new washer and dryer. See www.neptunebearing.com for details.

Until next time...