IRS Warning Emails and other computer hazzards...

Hi Neptuners,

You know better than to click on links in unexpected emails.... right?

If the IRS sends you an email don't click on the link... I recieved an email today and if you click on it you will be whisked away to a site that will undoubtedly feed your computer a virus or trojan.

And a reminder – it is best to avoid opening .zip files you receive in emails. A lot of times these will appear to come from UPS, DHL or FedEx with a note about a package that could not be delivered. The .zip file contains an executable attachment which will infect your PC. Companies will not send notices to customers in .zip files.

Finally, and most important (and thus, in bold and in red) – if you go to a website or click a link or open an attachment (or you’re just sitting there minding your own business) and a notice pops up on your screen that says something like “Warning! Your computer is infected” – it might be accompanied by an animation showing a scan and an increasing number of threats – DON’T CLICK ANYTHING. Clicking the graphic may download malware to your PC (even clicking the X that typically shuts down a window).

Things you can do are:

· Press and hold the ALT button and tap F4 to close all open windows until the computer shuts down. (You’ll hold the ALT button down the whole time.)

· If you know pressing your power button briefly shuts your PC off, you can do that instead. (Sometimes this puts a computer into hibernation mode – typically, in computers that came with XP or newer installed, its shuts them down.)

· If the network cable is easy to get to you could unplug it before the ALT-F4 step.

· If the ALT-F4 and power button items don’t work, press the power button in until the computer shuts down.

Good luck and keep your computer safe...


Keep your Maytag Neptune safe as well... See www.neptunehelp.com for Neptune information.


Until next time...

Maytag Neptune Bearing Service in Central Texas

Maytag Neptune Bearing Service in the Central Texas area - Call Steven @ 972-639-2520 because he can replace your Neptune front loader bearings using the Tony Tool and save you money.


To see Steven's listing goto http://www.neptunebearing.com/states/texas.htm


For more info see http://www.neptunebearing.com

Maytag Neptune Bearing Update - Tony Tool Rental

Maytag Neptune Bearing Update - Tony Tool Rental

As of August 14, 2009, all Neptune Tony Tool rentals will get a pair of snap ring pliers included with the rental. This benefit will help those who don't have the snap ring pliers. I've received feedback from tool renters that stated they had to go out and purchase this tool to get the snap ring off. Not anymore...

Please don't forget to wear safety glasses because the snap ring may shoot across the room when you remove it and it is better to be safe than sorry.

The Tony Tool rental also includes the bearings, 12002022 seal kit and 14 minute DVD that shows the disassembly, bearing change and the seal kit installation.

To order the Neptune Bearing Tony Tool rental go to Neptune Bearing.

Until next time...

Maytag Neptune Front Load question - Water still in tub

Maytag Neptune Front load - Here is a question I get a lot: 

Q: I have a Maytag Neptune that doesn't drain. It spins the water out of the clothes but the bottom of the machine has enough water in it that you can hear it when you turn the drum. 

 A: Perhaps it is draining after all... The water you hear when you turn the inner tub is the balance ring which has liquid in it and it is part of the balancing system on the Neptunes. Now, if there is physically water visible in the inner tub then the pump is not getting all of the water out and it needs to be investigated. There are a number of issues that can cause this. One is a clogged tub drain or tub drain hose that feeds the pump. It could also be that the pump has debris in it or the drain hose in the back of machine is kinked... Whatever the reason it needs to be corrected or naturally your Neptune tub bearings will not last long.

The reason is because the tub seal is not designed to work against the water slinging in the tub during spin cycle. Once water get passed the seal it will get into the bearings and cause the lubrication to break down. The next thing you will notice is that the your Neptune will get louder in spin cycle where it sounds like a jet plane taking off. At this point you will want to replace the bearings and seal. 

You can do it yourself and save lots of money. See http://www.neptunebearing.com/ for more information regarding the Neptune Bearing Tool Kit rental as well, which was designed to save you time and effort when replacing your Neptune bearings. It even includes video access that you can watch that shows how to disassemble your Neptune, replace bearings and install the seal kit. Until next time...

Jeff Hartman

Maytag Neptune Washer - Bearing Spacer Question

Maytag Neptune Washer - Bearing Spacer Question:

I've been asked a few times lately regarding the installation of the new bearing spacer so I wanted to post the answer here. If you will look at the picture you will notice one end of the spacer is flat and the other end has a slight bevel.

The beveled end goes towards the rear of washer because you don't want the spacer rubbing the seal on the rear bearing.

If you have a Maytag Neptune front load washer check out Maytag Neptune Bearing for replacement bearings and the seal kit. When you notice your Neptune getting loud in the high speed spin cycle is when it is time to change your bearings. You don't want to wait too long to change them because the bearings will eventually fall apart and that will make it more difficult to get them out of there.

One last thing... If your Neptune front loader has the timer dial, you need to see if you have the faulty door latch wax motor. See Maytag Neptune wax motor for a video that explains the issue.

Until next time...

Maytag Neptune Help songs revealed

Hi Neptuners,

I almost forgot to reveal to you who created the Neptune Help Song and the Neptune Bearing song...

I previously mentioned that his name was Mark.

Here is the scoop:

Mark Hockenberry is who created those fantastic jingles for me. You can check out his website at Background Acoustic where he has some free mp3's he created for you to download. If you have a website and would like some custom background music then I highly recommend that you talk to Mark. You could also use Background Acoustic music for a custom picture show video you are putting together for a family reunion, your childs school class photos, etc.

Again, the songs are at the following sites:

Neptune Help Song

Neptune Bearing song


Check them out!


Until next time...

Cracked Glass Cooktop Website Updated

Hi Neptuners,

Some of you may be aware that I offer replacement glass cook tops for most ranges and cook tops.

In the past, I required folks to email me via a form that asks for name, phone, model, serial, etc. and I would take the information and look up the glass cook top to see if I could provide a replacement. I would then send an email with the price quote, etc.

I just re worked the www.crackedglasscooktop.com site and added a model number entry box at the bottom of the page where you can enter your model number directly and it will take you to another page where all of the parts to your range will be displayed with prices. This way the process is instant plus it takes me out of the loop.

Another important fact is you can look up any appliance parts such as your fridge, range, dish washer, etc. What convenience?

Keep me in mind if you need appliance troubleshooting help...

Until next time...