Maytag Neptune Washer Repair Help - I'm so Embarrassed!

Wow, I checked under my fridge and look what I found! How embarrassing!



Pretty gross... huh?



I immediately grabbed my Dyson vacuum and a fridge coil brush and started cleaning.




Below is the 'after' picture...

It is important to keep your fridge coils clean. Your compressor will thank you and you will save energy as well.

Here is the fridge coil brush I used in the photo.

You can also use this brush to pull the lint out of your dryer, too.

Until next time...

Calling all Maytag Neptune Front Load Washer Owners!

If you have a timer knob (non digital) on your Neptune then you need to know about the faulty door latch wax motor issue. See Neptune Help Song for a video that explains what happens when this component fails.

Maytag Neptune Motor Conversion Kit- 12002039

Maytag Neptune Motor Conversion Kit- 12002039 

Hi Neptuners! Does your Neptune front load washer shut down a few seconds after pushing the start button? Or maybe your washer sounds like it is growling when the inner basket is rotating? 

 If so, it is possible that your Motor Control Board (MCB) has failed. I have a Maytag Neptune Motor Conversion Kit site that has troubleshooting tips on it and if necessary, you can purchase the replacement Motor and MCB. I used to stock and ship these motor conversion kits but now you can easily order them. 

Maytag redesigned both the motor and MCB so they are not compatible with the original parts as they use a different technology on the motor drive system. 

Most clients comment on how the new motor drive is quieter than the original motor drive. This new motor drive fits all solid door panel Neptune's including the Stackers. 

Don't forget to replace your door latch wax motor (12002535) if you have a timer (non digital) Neptune front loader and you have not replaced it yet. See Neptune Help for the wax motor information. Until next time...

Maytag Neptune Front Load Spinner Support - W10181639

Maytag Neptune Front Load Spinner Support - W10181639

Hi Neptuners!


Does your Neptune Sound like a rock tumbler? If so, it is possible one of the three bolts snapped on your spinner support where it bolts to the stainless steel inner tub. In these cases, you can try to get a new stainless steel bolt and nut and see if you can repair it... but if it does not work you can replace your spinner support.


I just put up a Maytag Neptune Spinner site where you can purchase it directly. The new W10181639 spinner support even comes with a 'revised lip' seal kit so if you need bearings, see Neptune Help to order replacement bearings for your solid door panel Neptune without the 12002022 seal kit and save some money.

Recycled Maytag Neptune Timer- MAH3000AWW

MAH3000AWW - Serial number starts with 25


Hi Neptuners!

Well, I had a Neptuner that has a bad timer on his MAH3000 due to the wax motors in the soap dispenser shorting out. Below is a link to a recycled Neptune timer which will save you money verses buying a brand new timer which list for about $115.00. This timer should work on all of the MAH3000 Neptune front load washers.

There are 2 contacts that power the bleach and softener wax motors in the soap dispenser. When these original wax motors fail by shorting out it can damage these contacts due the excessive current flowing until the circuit breaker trips.

If you have a Maytag Neptune MAH3000 with a serial starting with 10 thru 25, you need to replace your wax motors before they short out and run the risk of damaging your timer. You can order new 12002535 wax motors from Neptune Help. Don't forget the door latch wax motor, too. Keep in mind that you have 3 wax motors in your MAH3000 with serial number 10 thru 25.

Here is the recycled timer link...


Recycled Maytag Neptune MAH3000 Timer



Until next time...

Maytag Neptune Displays ND Code

Maytag Neptune Repair:


Q: My Neptune will not drain and the nd service code is in the display. what is this and how can i fix it. Thanks

A: Ahhh, the ND error code on a digital Neptune front load washer. The ND code means 'No Drain' and it is probably just something caught in the pump. I’ve seen where a coin can get in there and keep the pump from starting.

Some other items known to stop a Neptune pump: Rubber backing from a rug, rubber bands, bobbie pin, lens from a flashlight, tooth pick and a bra wire. Maybe you had something different in your pump? If so, please comment with what you discovered in your pump...

If you have a floor drain you should be able to drop the discharge hose to the floor and let gravity pull the water out so you can take the pump out and get a good look at it.

Also a word of advice to avoid wasting time. The pump is usually towards the front of the machine.

Until next time...


P.S. For all of your Neptune questions go to Maytag Neptune Repair and let's save you a service call...

P.S.S. If you notice your Neptune getting louder in the spin cycle see Neptune Bearing for information on how you can save $700 by replacing your bearings yourself and getting 5 - 10 more years out of your machine.

Maytag Neptune 6500 burns seal

Maytag Neptune repair:

Another Neptuner needs help... Here is a question from a Neptuner that was pulled from the blogosphere...


Q: Last night, I washed some clothes with two pillows. It seems that the pillows were rubbing against the seal? (The plastic thing next to the door) and now that the seal has a hole. There is great but I will not wash until you know if that is really bad (maybe the water can get in there). Also, I think because of that the washer was making a really loud noise near the end of the cycle.

A: If the bearings are going out you can replace them. See Neptune Bearing for more info. You can also rent a special tool kit, too. Usually, the machine will start to sound like a jet taking off when in the high speed spin cycle.

If you call a tech and the bearings need attention, they will ask for $900 to replace the outer tub, unless they are a tech that owns the Neptune Bearing Tony Tool from Neptune Kits then you might get the bearings replaced for $200 or so.

It is also possible the spinner support has an issue and is causing the inner tub to wobble which can rub the plastic liner. Contact me and I can get you a new spinner support which comes with the new seal.

Until next time...

Maytag Neptune MAH5500AWW Won't Unlock the Door

Here is a recent question about the Maytag Neptune front loader repair...

Q: "I have a Maytag Neptune MAH5500AWW Front Load Washer. A couple years ago I replaced the R11 & Q??, and Wax Motor (with black plunger) to fix a problem in which the spin cycle did not fully run and left the clothes wet. The washer worked without fail until last week. The current problem I am experiencing is that the washer runs through the entire wash cycle, including spin, however, the "on" light and "door lock" light stay on. Door stays locked and the washer stays in a state in which the drum sounds like it spins 1/2 turn every 15 seconds. It never turns off."

A: There are a couple of issues that can cause the wax motor to stay energized after replacing R11 resistor and Q6 triac.

The first cause could be that one of the R11 leads is no longer connected to the Q6 pins #1 and #2. If either lead of R11 becomes disconnected the wax motor will stay energized. If you have an ohmmeter, you can verify that each lead does in fact connect to either pin #1 or pin #2 of the Q6. Note: pin 1 on the Q6 triac is looking at the flat side the very left pin. Pin 2 is center pin and pin three is the far right pin when looking at the flat side. If you flip board over keep in mind the Q6 orientation.

After verifying that the R11 leads are in fact connected... The other cause could be that the Q2 and Q7 transistors need replaced. It is possible these took a 'hit' when the first R11 burnt because AC voltage can be backfed when the Q6 triac shorted out. There is a STAGE 2 kit at the Neptune Help order form where you get the Q2 and Q7 replacements.