New Maytag Neptune Song for you Neptuners

Hi Neptuners!

I wanted to get something off of my chest...

I am creating a new novelty song about the Maytag Neptune no spin due to the defective door latch wax motor issue.

Check back often to see if I posted the link to the song.

Actually, I'm planning on creating two songs and you get to vote on which one you like the best.

Two things I know for sure...

1) They will be funny :>)
2) I won't be singing! (I'll stick to performing my other talents)

It has been a long road but it looks like I will finally get my song. I will tell you the story of the hurdles I had to jump through to get this song created after the winning version is determined by your voting.


Jeff

Customer feedback regarding the Maytag Neptune won't spin door latch wax motor failure and the repair

This customer feedback was sent on January 16th, 2009.


"Hello Jeff,

Greetings from Southern California, where the temperature was 85 degrees yesterday.

I received your Stage 1 Repair Kit at 2pm yesterday, and I had clean underwear before dinner.

Many thanks. Bill N."



That's great Bill. Wow, you have 85 degrees? Right now it is -11 degress in Columbus, Ohio @ 10:47 pm! This alberta clipper is really delivering the cold air... When is spring going to get here?

Do you own a Maytag Neptune MAH8700 or MAH9700?

Have you seen the Maytag Neptune recall page? 

See http://www.washerrecall.com/ for information. Certain serial numbers are only affected and there is a box where you can enter your country, model and serial to see if your Neptune has the recall. 

The issue is a potential fire hazard if water drips onto a thermal sensor connector. Please check it out if you own a MAH8700 or a MAH9700 Neptune. 

If you own a MAH3000, MAH4000, MAH5500A or a 2000 stacker Neptune please check http://www.neptunehelp.com/ to see if your Neptune has the defective door latch wax motor which will eventually short out and damage the control board. You can proactively replace this component and prevent the control board failure.

Until next time...

Will your Maytag Neptune bearing and seal kit fit my MAH55FLBWW Neptune?

Here is a question I received recently...

Q: "Hey there... I have a Maytag Neptune front loader washing machine, with the typical bearing failure. Im interested in buying your repair kit, however I need to know for certain it will fit my model. My model is MAH55FLBWW. Thanks for your time."

A: Hello, yes the bearing and seal kit will fit your Neptune. See www.neptunebearing.com for information on the Neptune bearing and 12002022 seal kit. I also offer the tonytool for rent so you can save time while replacing your bearings.

Will the Maytag bearing and seal kit that you are selling work on all Maytag Neptunes?

Here is another bearing question I received regarding the Maytag Neptune bearing kit...

Q: "Will the Maytag bearing and seal kit that you are selling work on all Maytag Neptunes? I have the MAH6500AWQ that sounds like a jet engine. I have also read that if you change the bearings you should also change the shaft...is that correct? If so do you have the shaft for the Neptune as well?"

A: Yes, the bearing and seal kit will work with all Maytag Neptune front loaders. Presently, the common residential models are the MAH3000, MAH4000, MAH5500, MAH6500 and the 2000 stackers. The reason is that these machines have been in service for at least 4 years.

The shaft is called the spinner support and you don't have to change it if it is not damaged. I have only sold a couple of the spinner supports in the last year. One failed when the tub came to a screeching halt due to the seal and bearing failure and the second spinner support just failed (one arm bolt rusted out causing tub to wobble and trip inertia/balance sensors) but the customer decided to go ahead and replace the bearings and seal since he had to take it apart to replace the spinner. The last time I shipped a spinner support it was $95 including UPS Ground shipping.


The Neptune bearing and Maytag 12002022 seal kit can be purchased from http://www.neptunebearing.com/ and you should look into taking advantage of the tonytool rental program to save you time on the bearing and seal change plus it includes use of the DVD which Tony and Shirley show you how to disassemble your Neptune, replace bearings and install the new seal kit in about 14 minutes.

For coin Laundromats, you can purchase multiple bearing & seal kits along with the tonytool at http://www.neptunekits.com/. We find that Laundromats can have a large number of Neptune front loaders and they can save considerable amount of money replacing their bearings instead of replacing the large expensive outer tub. We recommend replacing the bearings and seal as a preventative measure to prevent washer down time.

Lastly, for all of your Neptune needs, see http://www.neptunehelp.com/.

I have a 4 year old Neptune MAH55FLBWQ Washer and the bearing is shot. Will this kit fit this model?

This was a valid question I received today regarding the Maytag Neptune bearing kit... 

Yes, the Maytag Neptune bearing and seal kit will fit your Neptune. See www.neptunebearing.com for more info on the tonytool rental program that helps you change your bearings in about an hour and a half and includes access to a video that shows you how to take your Neptune apart, replace bearings and install the seal kit.

Until next time...

Customer feedback regarding the Maytag Neptune door latch wax motor failure - repair

Jeff, I recently purchased your Maytag Neptune Repair Kit. I just installed the new wax motor and the control board with the new R11 and Q6. The machine now spins out the water but the door will not unlock at the end of the cycle. In fact it seems like it just kind of slowly spins one way and then the other at random once the final spin cycle is complete. 

The only way I can get the door to open is to unplug the machine! After two loads I took a look at the control board and R11 and Q6 look to be in great shape. Any thoughts? (I have the MAH4000) Thanks, Andy Here is my response: 

Hi Andy, I would verify that R11 is in fact connected to the Q6 triac pins #1 and #2. Use an ohmmeter if you can. If the R11 is not completely connected to Q6 then the wax motor will stay on all of the time and keep tumbling at the end of cycle. Jeff

Until next time...