MAYTAG NEPTUNE FRONT LOAD WASHER MODEL- MAH4000AWW

Hi Neptuners,

Here is a problem a Neptune owner had in the blogosphere yesterday,

Q: "I have this washer that it would not spin. I put in the Maytag Neptune Washer R11 and Q6 kit and a new wax motor. I got the machine to spin. but I do not think it went up to a full speed.

Now after I put it all back together and went to do a load of laundery the washer will not FILL there is no 120 voltage to eather hot or cold valves. If you turn the timer you can get it to spit water out if the valve. If you put the timer in the normal cycle , the timer will advance with out pushing the start button. Then it will stop when it gets to the first Rinse cycle then it stop. I can get 120 voltage to the bleach water valve.

The door lock light will not come on and it will not spin now. I thought I heard a small pop? So is the upper control board bad and a long with the timer ? please email me back Thanks. "

Here was the response:
A. "The timer should be fine--- it gets the power from the board, that upper machine control board is deffinately bad unfortunately-- you will need to replace it, it runs about 220 dollars.Here is a place you can order the control board from if you like."


Here is my response:

I hope this was not one of my customers that purchased the R11 and Q6 (Stage 1) and did not ask me about the machine's operation after the R11 & Q6 surgery. Yes, a few control boards out of 100 will have to be replaced even after performing the R11 & Q6 replacement because more damaged was done to the control board.

The other thing I would like to mention is that I offer replacement control boards for folks who purchase my Neptune no spin repair kit and the repair does not work for only $159.00! Not $220 as the first answer responded. See http://neptunehelp.com/index_files/Page667.htm to see more Neptune replacement parts.

I guess the moral of the story here is if you purchase my STAGE 1 Maytag Neptune repair kit plus wax motor please contact me if you have any performance issues after performing the R11 and Q6 surgery.


Have a great day!

The New Neptunehelp.com Song is really sounding great!

Hi Neptuners,

I wanted to touch base with you and say the Neptune song I am having created is sounding very good. I received a sample of the first verse today and I was really impressed with it and I think you will love it too. As a matter of fact... it keeps playing in my mind!

Once the songs are complete I will post a link to the songs. Songs you ask? I wanted to have two slightly different versions and let you vote on the one that you prefer. The version that wins will be the official song for www.neptunehelp.com. Tell all of your family and friends about the voting and let's see how many votes we can rack up!

No mail on Monday due to Martin Luther King Jr. Day

Hi Neptuners,

I just wanted to remind you that there will no mail service on Monday, January 19th, due to Martin Luther King Jr. day.

Unfortunately, this will slow down the Maytag Neptune Tony Tool rental program by one day...

I really appreciate the patience being displayed from the folks in the Tony Tool rental queue! I turn these tools as soon as I can and since I have recently added 5 more tools to my rental fleet the queue should get cleared out much quicker. I realize that when your Maytag Neptune starts sounding like a jet taking off you want to replace the bearings before something major fails. If you would like to replace your bearings goto http://www.neptunebearing.com/ and get in the tony tool rental queue. First come, first served...

I have been receiving a tony tool question lately and it is basically this: "Is there someone in my area that can replace my Neptune bearings using the Tony Tool?". So I got to thinking, if you have rented the Tony Tool and would like to help other Neptuners, please let me know. This is a way you can show folks how smart you are by using the Tony Tool and earn some cash, too


Another important Maytag Neptune issue is the 'my maytag neptune won't spin' or 'maytag neptune no spin' See http://www.neptunehelp.com/ for information on the famous no spin issue. Did you know that you could replace the door latch wax motor before it fails and prevent the control board R11 & Q6 failure? A service tech will quote you around $450 to fix this failure that Maytag should fix...

New Maytag Neptune Song for you Neptuners

Hi Neptuners!

I wanted to get something off of my chest...

I am creating a new novelty song about the Maytag Neptune no spin due to the defective door latch wax motor issue.

Check back often to see if I posted the link to the song.

Actually, I'm planning on creating two songs and you get to vote on which one you like the best.

Two things I know for sure...

1) They will be funny :>)
2) I won't be singing! (I'll stick to performing my other talents)

It has been a long road but it looks like I will finally get my song. I will tell you the story of the hurdles I had to jump through to get this song created after the winning version is determined by your voting.


Jeff

Customer feedback regarding the Maytag Neptune won't spin door latch wax motor failure and the repair

This customer feedback was sent on January 16th, 2009.


"Hello Jeff,

Greetings from Southern California, where the temperature was 85 degrees yesterday.

I received your Stage 1 Repair Kit at 2pm yesterday, and I had clean underwear before dinner.

Many thanks. Bill N."



That's great Bill. Wow, you have 85 degrees? Right now it is -11 degress in Columbus, Ohio @ 10:47 pm! This alberta clipper is really delivering the cold air... When is spring going to get here?

Do you own a Maytag Neptune MAH8700 or MAH9700?

Have you seen the Maytag Neptune recall page? 

See http://www.washerrecall.com/ for information. Certain serial numbers are only affected and there is a box where you can enter your country, model and serial to see if your Neptune has the recall. 

The issue is a potential fire hazard if water drips onto a thermal sensor connector. Please check it out if you own a MAH8700 or a MAH9700 Neptune. 

If you own a MAH3000, MAH4000, MAH5500A or a 2000 stacker Neptune please check http://www.neptunehelp.com/ to see if your Neptune has the defective door latch wax motor which will eventually short out and damage the control board. You can proactively replace this component and prevent the control board failure.

Until next time...

Will your Maytag Neptune bearing and seal kit fit my MAH55FLBWW Neptune?

Here is a question I received recently...

Q: "Hey there... I have a Maytag Neptune front loader washing machine, with the typical bearing failure. Im interested in buying your repair kit, however I need to know for certain it will fit my model. My model is MAH55FLBWW. Thanks for your time."

A: Hello, yes the bearing and seal kit will fit your Neptune. See www.neptunebearing.com for information on the Neptune bearing and 12002022 seal kit. I also offer the tonytool for rent so you can save time while replacing your bearings.