Hi Neptuners,
I wanted to touch base with you and say the Neptune song I am having created is sounding very good. I received a sample of the first verse today and I was really impressed with it and I think you will love it too. As a matter of fact... it keeps playing in my mind!
Once the songs are complete I will post a link to the songs. Songs you ask? I wanted to have two slightly different versions and let you vote on the one that you prefer. The version that wins will be the official song for www.neptunehelp.com. Tell all of your family and friends about the voting and let's see how many votes we can rack up!
Wednesday, January 21, 2009
Sunday, January 18, 2009
No mail on Monday due to Martin Luther King Jr. Day
Hi Neptuners,
I just wanted to remind you that there will no mail service on Monday, January 19th, due to Martin Luther King Jr. day.
Unfortunately, this will slow down the Maytag Neptune Tony Tool rental program by one day...
I really appreciate the patience being displayed from the folks in the Tony Tool rental queue! I turn these tools as soon as I can and since I have recently added 5 more tools to my rental fleet the queue should get cleared out much quicker. I realize that when your Maytag Neptune starts sounding like a jet taking off you want to replace the bearings before something major fails. If you would like to replace your bearings goto http://www.neptunebearing.com/ and get in the tony tool rental queue. First come, first served...
I have been receiving a tony tool question lately and it is basically this: "Is there someone in my area that can replace my Neptune bearings using the Tony Tool?". So I got to thinking, if you have rented the Tony Tool and would like to help other Neptuners, please let me know. This is a way you can show folks how smart you are by using the Tony Tool and earn some cash, too
Another important Maytag Neptune issue is the 'my maytag neptune won't spin' or 'maytag neptune no spin' See http://www.neptunehelp.com/ for information on the famous no spin issue. Did you know that you could replace the door latch wax motor before it fails and prevent the control board R11 & Q6 failure? A service tech will quote you around $450 to fix this failure that Maytag should fix...
I just wanted to remind you that there will no mail service on Monday, January 19th, due to Martin Luther King Jr. day.
Unfortunately, this will slow down the Maytag Neptune Tony Tool rental program by one day...
I really appreciate the patience being displayed from the folks in the Tony Tool rental queue! I turn these tools as soon as I can and since I have recently added 5 more tools to my rental fleet the queue should get cleared out much quicker. I realize that when your Maytag Neptune starts sounding like a jet taking off you want to replace the bearings before something major fails. If you would like to replace your bearings goto http://www.neptunebearing.com/ and get in the tony tool rental queue. First come, first served...
I have been receiving a tony tool question lately and it is basically this: "Is there someone in my area that can replace my Neptune bearings using the Tony Tool?". So I got to thinking, if you have rented the Tony Tool and would like to help other Neptuners, please let me know. This is a way you can show folks how smart you are by using the Tony Tool and earn some cash, too
Another important Maytag Neptune issue is the 'my maytag neptune won't spin' or 'maytag neptune no spin' See http://www.neptunehelp.com/ for information on the famous no spin issue. Did you know that you could replace the door latch wax motor before it fails and prevent the control board R11 & Q6 failure? A service tech will quote you around $450 to fix this failure that Maytag should fix...
Saturday, January 17, 2009
New Maytag Neptune Song for you Neptuners
Hi Neptuners!
I wanted to get something off of my chest...
I am creating a new novelty song about the Maytag Neptune no spin due to the defective door latch wax motor issue.
Check back often to see if I posted the link to the song.
Actually, I'm planning on creating two songs and you get to vote on which one you like the best.
Two things I know for sure...
1) They will be funny :>)
2) I won't be singing! (I'll stick to performing my other talents)
It has been a long road but it looks like I will finally get my song. I will tell you the story of the hurdles I had to jump through to get this song created after the winning version is determined by your voting.
Jeff
I wanted to get something off of my chest...
I am creating a new novelty song about the Maytag Neptune no spin due to the defective door latch wax motor issue.
Check back often to see if I posted the link to the song.
Actually, I'm planning on creating two songs and you get to vote on which one you like the best.
Two things I know for sure...
1) They will be funny :>)
2) I won't be singing! (I'll stick to performing my other talents)
It has been a long road but it looks like I will finally get my song. I will tell you the story of the hurdles I had to jump through to get this song created after the winning version is determined by your voting.
Jeff
Friday, January 16, 2009
Customer feedback regarding the Maytag Neptune won't spin door latch wax motor failure and the repair
This customer feedback was sent on January 16th, 2009.
"Hello Jeff,
Greetings from Southern California, where the temperature was 85 degrees yesterday.
I received your Stage 1 Repair Kit at 2pm yesterday, and I had clean underwear before dinner.
Many thanks. Bill N."
That's great Bill. Wow, you have 85 degrees? Right now it is -11 degress in Columbus, Ohio @ 10:47 pm! This alberta clipper is really delivering the cold air... When is spring going to get here?
"Hello Jeff,
Greetings from Southern California, where the temperature was 85 degrees yesterday.
I received your Stage 1 Repair Kit at 2pm yesterday, and I had clean underwear before dinner.
Many thanks. Bill N."
That's great Bill. Wow, you have 85 degrees? Right now it is -11 degress in Columbus, Ohio @ 10:47 pm! This alberta clipper is really delivering the cold air... When is spring going to get here?
Saturday, January 10, 2009
Do you own a Maytag Neptune MAH8700 or MAH9700?
Have you seen the Maytag Neptune recall page?
See http://www.washerrecall.com/ for information.
Certain serial numbers are only affected and there is a box where you can enter your country, model and serial to see if your Neptune has the recall.
The issue is a potential fire hazard if water drips onto a thermal sensor connector. Please check it out if you own a MAH8700 or a MAH9700 Neptune.
If you own a MAH3000, MAH4000, MAH5500A or a 2000 stacker Neptune please check http://www.neptunehelp.com/ to see if your Neptune has the defective door latch wax motor which will eventually short out and damage the control board. You can proactively replace this component and prevent the control board failure.
Until next time...
Wednesday, January 7, 2009
Will your Maytag Neptune bearing and seal kit fit my MAH55FLBWW Neptune?
Here is a question I received recently...
Q: "Hey there... I have a Maytag Neptune front loader washing machine, with the typical bearing failure. Im interested in buying your repair kit, however I need to know for certain it will fit my model. My model is MAH55FLBWW. Thanks for your time."
A: Hello, yes the bearing and seal kit will fit your Neptune. See www.neptunebearing.com for information on the Neptune bearing and 12002022 seal kit. I also offer the tonytool for rent so you can save time while replacing your bearings.
Q: "Hey there... I have a Maytag Neptune front loader washing machine, with the typical bearing failure. Im interested in buying your repair kit, however I need to know for certain it will fit my model. My model is MAH55FLBWW. Thanks for your time."
A: Hello, yes the bearing and seal kit will fit your Neptune. See www.neptunebearing.com for information on the Neptune bearing and 12002022 seal kit. I also offer the tonytool for rent so you can save time while replacing your bearings.
Sunday, January 4, 2009
Will the Maytag bearing and seal kit that you are selling work on all Maytag Neptunes?
Here is another bearing question I received regarding the Maytag Neptune bearing kit...
Q: "Will the Maytag bearing and seal kit that you are selling work on all Maytag Neptunes? I have the MAH6500AWQ that sounds like a jet engine. I have also read that if you change the bearings you should also change the shaft...is that correct? If so do you have the shaft for the Neptune as well?"
A: Yes, the bearing and seal kit will work with all Maytag Neptune front loaders. Presently, the common residential models are the MAH3000, MAH4000, MAH5500, MAH6500 and the 2000 stackers. The reason is that these machines have been in service for at least 4 years.
The shaft is called the spinner support and you don't have to change it if it is not damaged. I have only sold a couple of the spinner supports in the last year. One failed when the tub came to a screeching halt due to the seal and bearing failure and the second spinner support just failed (one arm bolt rusted out causing tub to wobble and trip inertia/balance sensors) but the customer decided to go ahead and replace the bearings and seal since he had to take it apart to replace the spinner. The last time I shipped a spinner support it was $95 including UPS Ground shipping.
The Neptune bearing and Maytag 12002022 seal kit can be purchased from http://www.neptunebearing.com/ and you should look into taking advantage of the tonytool rental program to save you time on the bearing and seal change plus it includes use of the DVD which Tony and Shirley show you how to disassemble your Neptune, replace bearings and install the new seal kit in about 14 minutes.
For coin Laundromats, you can purchase multiple bearing & seal kits along with the tonytool at http://www.neptunekits.com/. We find that Laundromats can have a large number of Neptune front loaders and they can save considerable amount of money replacing their bearings instead of replacing the large expensive outer tub. We recommend replacing the bearings and seal as a preventative measure to prevent washer down time.
Lastly, for all of your Neptune needs, see http://www.neptunehelp.com/.
Q: "Will the Maytag bearing and seal kit that you are selling work on all Maytag Neptunes? I have the MAH6500AWQ that sounds like a jet engine. I have also read that if you change the bearings you should also change the shaft...is that correct? If so do you have the shaft for the Neptune as well?"
A: Yes, the bearing and seal kit will work with all Maytag Neptune front loaders. Presently, the common residential models are the MAH3000, MAH4000, MAH5500, MAH6500 and the 2000 stackers. The reason is that these machines have been in service for at least 4 years.
The shaft is called the spinner support and you don't have to change it if it is not damaged. I have only sold a couple of the spinner supports in the last year. One failed when the tub came to a screeching halt due to the seal and bearing failure and the second spinner support just failed (one arm bolt rusted out causing tub to wobble and trip inertia/balance sensors) but the customer decided to go ahead and replace the bearings and seal since he had to take it apart to replace the spinner. The last time I shipped a spinner support it was $95 including UPS Ground shipping.
The Neptune bearing and Maytag 12002022 seal kit can be purchased from http://www.neptunebearing.com/ and you should look into taking advantage of the tonytool rental program to save you time on the bearing and seal change plus it includes use of the DVD which Tony and Shirley show you how to disassemble your Neptune, replace bearings and install the new seal kit in about 14 minutes.
For coin Laundromats, you can purchase multiple bearing & seal kits along with the tonytool at http://www.neptunekits.com/. We find that Laundromats can have a large number of Neptune front loaders and they can save considerable amount of money replacing their bearings instead of replacing the large expensive outer tub. We recommend replacing the bearings and seal as a preventative measure to prevent washer down time.
Lastly, for all of your Neptune needs, see http://www.neptunehelp.com/.
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