The Neptune Help Song voting is offically closed...

It looks like the new Neptune Help Song at http://www.neptunehelpsong.com/ is a winner!

Here are the results:

(22) folks say the song was awesome
(16) folks say the song was pretty good
(1) folks say the song was average
(0) folks say they were slightly impressed
(4) folks say they were not impressed

Honestly, I was disappointed with the total number of votes (43) as I expected more votes in the 3 week voting period considering that I have sold almost 4,000 12002535 wax motors in the last three years and there are 1,000's more Neptunes that will fail due to the faulty door latch wax motor.

We need to reach these Maytag Neptune owners before their wax motor fails so we can save them a $450 repair bill!

If you can think of anyone to send a link to that may have a Neptune or know someone who has a Neptune please do so... You can send them to http://www.neptunehelpsong.com/ so they can learn about the faulty door latch wax motor.

Thank you!

They have Maytag Neptunes over the pond?

Hi Neptuners,

I just shipped a STAGE 1 Q6 R11 repair kit + wax motor over the pond to New South Wales, Australia! I would like to welcome Andrew E. to the Neptuner club. We Neptuners all love our Neptunes... Especially, after the faulty door latch wax motor is replaced (hopefully you replaced it before it failed).

Did you know that Australia had Maytag Neptune front load washers? Actually, I was taken by surprise...

Recently, I shipped another STAGE 1 Q6 R11 repair kit + wax motor all the way to Israel.

Maybe I need to put flags on my http://www.neptunehelp.com/ site for countries that I ship the Maytag Neptune STAGE 1 repair kits too. So far, I have shipped STAGE 1 kits to United States, Canada, Israel and Australia.

Don’t forget to vote for the http://www.neptunehelpsong.com/ song. You only have 7 days left!

Jeff

The Maytag Neptune Help song is now online!

Hi Neptuners,

I finally finished the Neptune Help Song that explains the faulty door latch wax motor on the Maytag Neptune front loaders.

Every Neptune that has the original door latch wax motor, part 12002535, will fail eventually and burn Q6 and R11 on the machine control board. Now, my goal is to help Neptuners prevent the Q6 R11 failure by proactively replacing the faulty wax motor.

Also, I would like your feedback on what you think about the song. I have a poll on the top right where you can vote 1 -5, where 5 is awesome.

Your homework is to tell everyone about this song so we can help Neptuners all around the world replace the wax motor before it fails. Feel free to post links on your blogs and websites.

The new song is at www.neptunehelpsong.com.

Check it out...


Thank you,



Jeff

Maytag Neptune help... This ain't Ole Lonely?

This is not Ole Lonely working on his Maytag Neptune MAH3000...

Actually, Mark, a Neptuner out in California, decided to take matters into his own hands and replace his door latch wax motor (12002535) and repair his machine control board. The Q6 triac and R11 resistor burnt because of the defective wax motor. By the way the typical Ole Lonely quote is $450 to replace the control board and wax motor!

In addition, every Neptune front loader that shipped with the wax motor will fail. If you know anyone who has a Neptune front loader please tell them.

As for more Neptuners saving money see http://www.neptunehelp.com/index_files/Page327.htm

Maytag Neptune Front Loader Washer Wax Motor Question

Here is another Maytag Neptune question I received today... 

Q: Hi, I have a MAH7500AWQ that the motor stopped working. I need the motor upgrade kit (motor & control board) and as a precaution I wanted to put a fuse in the Wax motor circuit (protect the board) and get a new wax motor for when the one I have dies. What do you suggest? 

 A: Hello, I would suggest that you don't have to worry about the door latch wax motor because your Neptune does not have one... In addition, I don't recommend making any changes to any appliance in the name of safety. If the Engineers felt that the door latch wax motor needed a fuse they would have put one in the circuit. I'm sure that when the Neptune was on the drawing board they did not foresee a design problem with the wax motor. 

The Neptune models affected by the faulty wax motor are the MAH3000, MAH4000, MAH5500A and the 2000 Stackers. If you know anyone with a Neptune front loader please rush them to this blog or the www.neptunehelp.com site so they can replace it before it fails. If your machine won’t spin because the door locked light doesn’t come on and you have one of the affected models listed above then you probably have become a victim of the Maytag Neptune Wax Motor Meltdown. Note: I highly recommend that you don’t keep trying to start your Neptune because you can damage the lower motor control board as well. 

Listen, you have 2 options… 1) Replace the machine control and the wax motor at http://neptunehelp.com/index_files/Page667.htm or, 2) purchase the STAGE 1 repair kit with wax motor and see if your Neptune will come to life. About 45 out of 50 boards work without a problem. 

Occasionally, I get folks whose boards refuse to fill with water which have to be replaced because they suffered more damage… maybe they did not heed my warning about trying to keep starting up machine? 

Look, you would have had to replace the control board anyway… When ordering your control board, it depends on your model and serial number as to which board you need. The simplest replacement is the MAH4000 and the MAH5500A Neptunes as these both use the 22002989 control board. 

The MAH3000 has two different control boards based on the model suffix and 1st two digits of serial number. Here is a breakdown: MAH3000AWW - (10-16) 12001725 or (17 - present) 22002988 MAH3000AWA - (10-16) 12001725 or (17 - present) 22002988 MAH3000AWQ - (10 - present) 22002988 MAH3000AKW - (10 - present) 22002988 MAH3000AAW - (10 - present) 22002917 MAH3000AEW - (10 - present) 22002917 MAH3000AGW - (10 - present) 22002917 MAH3000BGW - (10 - present) 22002917 (50 hertz) Note: I just checked and I don't see any 22002917 control boards in stock... 

 I hope this helps!

Until next time...

Customer feedback regarding the Maytag Neptune won't spin door latch wax motor failure and the repair

This customer feedback was sent on January 16th, 2009.


"Hello Jeff,

Greetings from Southern California, where the temperature was 85 degrees yesterday.

I received your Stage 1 Repair Kit at 2pm yesterday, and I had clean underwear before dinner.

Many thanks. Bill N."



That's great Bill. Wow, you have 85 degrees? Right now it is -11 degress in Columbus, Ohio @ 10:47 pm! This alberta clipper is really delivering the cold air... When is spring going to get here?

Do you own a Maytag Neptune MAH8700 or MAH9700?

Have you seen the Maytag Neptune recall page? 

See http://www.washerrecall.com/ for information. Certain serial numbers are only affected and there is a box where you can enter your country, model and serial to see if your Neptune has the recall. 

The issue is a potential fire hazard if water drips onto a thermal sensor connector. Please check it out if you own a MAH8700 or a MAH9700 Neptune. 

If you own a MAH3000, MAH4000, MAH5500A or a 2000 stacker Neptune please check http://www.neptunehelp.com/ to see if your Neptune has the defective door latch wax motor which will eventually short out and damage the control board. You can proactively replace this component and prevent the control board failure.

Until next time...

Customer feedback regarding the Maytag Neptune door latch wax motor failure - repair

Jeff, I recently purchased your Maytag Neptune Repair Kit. I just installed the new wax motor and the control board with the new R11 and Q6. The machine now spins out the water but the door will not unlock at the end of the cycle. In fact it seems like it just kind of slowly spins one way and then the other at random once the final spin cycle is complete. 

The only way I can get the door to open is to unplug the machine! After two loads I took a look at the control board and R11 and Q6 look to be in great shape. Any thoughts? (I have the MAH4000) Thanks, Andy Here is my response: 

Hi Andy, I would verify that R11 is in fact connected to the Q6 triac pins #1 and #2. Use an ohmmeter if you can. If the R11 is not completely connected to Q6 then the wax motor will stay on all of the time and keep tumbling at the end of cycle. Jeff

Until next time...

Did you know that NASCAR was founded back in 1947

Wow, today is the anniversary of the NASCAR founding. 

After 61 years NASCAR seems to be doing well as I see lots of collectibles available. Auto racing has a deep rooted history in the USA. NASCAR is an acronym for the National Association for Stock Car Auto Racing and their website is www.nascar.com. 

On this site, you can check out news, the schedules, driver and team information, statistics, etc. Imagine the cost of rebuilding the engines, all of the tire replacements and the traveling. That must be why the teams are sponsored. 

To keep your Maytag Neptune Washer running in peak performance race on over to www.neptunewaxmotor.com . In addition, discover if your Neptune front loader has the defective door latch wax motor, part # 12002535. When this fails, your high speed spin operation will stop and your clothes will be soaking wet.

Until next time...

I sold my first Maytag Neptune R11 Q6 repair kit + wax motor to Israel

On November 10th, 2008 I received an order from my www.neptunewaxmotor.com website from Ilana from Cochav Yair, Israel for the STAGE 1 Kit. 

Wow! I thought... I did not know they had Maytag Neptunes in Israel? 

Does anyone know how many Neptunes are in Israel? 

Please tell everyone you know about the Maytag Neptune 12002535 door latch wax motor failure that will happen and cost $450 to have repaired. You can replace the door latch wax motor with the redesigned component. 

Besides saving money... you will be preventing washer downtime. Thank You! Don't forget about the tonytool rental program. I have had a pick up in the bearing and seal kit orders and the tony tool rental recently. 

Presently, I am running 2 weeks before I can get the tool kit out to you, I have asked Tony for two more tool kits but I have to wait for his next batch to be produced. He said it would be a week or so before he receives the tool kit order.

Until next time...

Here's how you track Santa this Christmas

What is Santa bringing you from the North Pole? 

A new Maytag Neptune front loader maybe? Maybe a new 12002535 door latch wax motor, new door boot or a 12002039 motor conversion kit? I know you have been good this year! 

Now you can track Santa via the Norad system here http://www.noradsanta.org/en/home.html Technology... isn't it awesome! 

For Maytag Neptune help please visit www.neptunehelp.com. If your Neptune is sounding like a jet taking off in the high speed spin mode then your bearings are talking to you and they will need to be replaced soon. See www.neptunebearing.com for new replacement bearings and seal kit. You can also rent the awesome tonytool which will reduce your frustration 10 fold!

Until next time...

Another Maytag Neptune bites the dust...

I hope you liked my installation of the Kenmore Elite washer and dryer... 

Now, let's get back to the Maytag Neptune issues! Here is a request taken from the webosphere... 

"I have a Maytag Neptune MAH4000AWW that shuts off after the wash cycle. If the start button is pushed sometimes it will finish the cycle, some times it will only run a short time and need to push start button again, also the softner doesn't dispense when this happens. Where do you think the problem is?" 

If it is a Neptune... It could be a couple of issues causing this shutdown. First, check out www.neptunehelp.com for info on the defective 12002535 door latch wax motor fiasco. Next, check the lower motor control board for a blown fuse or overheated components. 

If you have either then your motor control board has let the smoke out. You will learn that when electronic devices let the smoke out all control and motion stop! See the disassembly photos from yours truly.

Until next time...

Maytag Neptune R11 and Q6 Repair Kit Testimonial

Here is a testimonial I received from a delighted customer today... 

"Jeff, Just wanted to send a hearty THANK YOU for your wonderful website and the information you provided there. We appreciate the timely manner in which you sent everything out (including the extra Q22....whoops..."look twice and cut once," right?). Our washer is now up and running smoothly. Thank you very much for all of your help, as well as for saving us some serious money! Sincerely, Amber S." 

Thanks for the feedback Amber! I love when my customers repair their Neptune's and save a bunch of money. How can I help you?

Until next time...

IS there a Ghost voltage in your Maytag Neptune front loader?

I get this all of the time… “I get 120 volts at the wax motor but the wax motor does not extend. Is the new wax motor you sent me defective?” 

Well, since it is Halloween you may be reading a ghost voltage. Actually, you can read a ghost voltage anytime you take a voltage reading when there is no load connected, i.e. the wax motor. The Neptune door latch wax motor has a much lower impedance than your voltmeter, around 1,000 ohms. Your voltmeter can have 100’s of thousands of ohms impedance so when you take a measurement you can read a much higher voltage than what is really there. 

You will find that if you connect the wax motor back up and connect the meter to the wax motor terminals you will have zero volts. That is why your door does not lock which keeps your spin cycle from happening. If you replaced your Q6 and R11 you need to make 4 ohmmeter checks to verify you did not damage any of your copper traces on the backside of your control board. 1. Connector P7.4 to pin 3 of Q6 - should be close to 0 ohms 2. Q6 pin 1 to Q22 pin 1 - should be close to 0 ohms 3. Q6 pin 1 to Q3 pin 1 - should be close to 0 ohms 4. Q6 pin 2 to C16 (lead closest to P7 connector) If you don't read close to 0 ohms on any of these checks turn board over and follow the copper tracks and find out why you don't have 0 ohms. 

You might have the use the repair wire to fix a break in a track. Tip: Some breaks can be right next to the component pads and can be very difficult to see. A meter is important to locate these breaks. Note: pin 1 on the Q's is looking at the flat side the very left pin. Pin 2 is center pin and pin three is the far right pin when looking at the flat side. If all of these checks show a short and the Neptune fills with water when started then my STAGE 2 kit should fix your control board. See www.neptunewaxmotor.com for all of your Maytag Neptune needs.

Until next time...

"AT THE END OF FINAL SPIN CYCLE THE CLOTHES ARE VERY WET...WHAT TO DO?"

What does this statement/question mean? It means a lot if you are a Neptuner! 

If you own a Maytag Neptune MAH3000, MAH4000, MAH5500A or a 2000 stacker you will be asking this same question soon enough! 

Here is the answer... Your door latch wax motor, Maytag part # 12002535 has shorted out and has damaged your machine control board. This will happen on every model listed above that shipped from Maytag. If you haven't asked this question yet you can prevent this failure by visiting http://www.neptunewaxmotor.com/. 

If you are asking this question right now there is hope. You can purchase a repair kit which includes parts you can solder on your control board. There is a video that shows you how to remove the damaged components and solder on the new components. 

If you decide you don't want to do the repair yourself then I can get you a quote for a new Neptune machine control board and wax motor combo. Again, that site for Neptuners is www.neptunewaxmotor.com . Tell everyone you know about it in case they know someone who has a Maytag Neptune front loader.

Until next time...

door latch motor on the MAH5500BWW model

Here is a question I get often... 

"Just wondering if the door latch motor on the MAH5500BWW model was a concern and needed changed. Thanks, Doug " 

Hi Doug, you are good... Your Maytag Neptune door latch assembly was replaced with a one piece assembly and does not have the defective 12002535 wax motor in it. To see if your Neptune is affected by the defective door latch wax motor, see http://www.neptunewaxmotor.com/. 

In addition, when your Neptune starts screaming when high speed spinning it is time for bearings and a seal kit... I can save you $800 to repair your Neptune or even more if you would have decided to replace it with a new front loader set... You can also rent the famous tony tool which makes changing your bearings a snap! It even includes access to a step by step video. See http://www.neptunebearing.com/ for details.

Until next time...

Stayin' Alive can literally help you stay alive!

It was recently discovered that the Bee Gee's disco hit song 'Stayin' Alive' has 103 beats per minute where the recommended chest compression during CPR is 100. 

So you better drag out your old disco albums and listen to the Stayin' Alive track again to get a feel for the fast paced chest compressions! 

If you own a Maytag Neptune front loader check out www.neptunewaxmotor.com. While disco beat chest compressions won't bring your Neptune back from the dead... You can check out to see if your machine will fail due to a defective door latch wax motor, Maytag part #12002535. 

Most Neptunes can be revived with new parts that I supply... I also offer a replacement bearing and seal kit for those Neptunes who squeal during spin cycle at www.neptunebearing.com. Don't forget that I offer the exclusive tony tool rental program to help reduce your bearing change labor and time!

Until next time...

Joe the plumber

Hey Joe, If you need some more work opportunities I could show you how to fix Maytag Neptune front loaders. 

The Maytag repair man does not seem lonely these days... The main issue is the door latch wax motor. This device will short out and damage the upper machine control board. I'm trying to locate Maytag Neptune owners to educate them on this issue. 

Every MAH3000, MAH4000, MAH5500A and the 2000 stacker Neptune shipped will fail unless this device is replaced. Once you have this failure your door will not lock and this prevents the high speed spin from happening. When you open the door you will have sopping wet clothes! Again, this can be prevented by replacing the 12002535 wax motor. See www.neptunewaxmotor.com for details. 

Now, as the Neptunes age, the seals are wearing which allows water to get to the bearings. You can get the bearing and seal kit along with the tony tool rental so you can save $750 and keep your machine running another 5 - 10 years. I know money is tight for Neptune owners so I developed this kit to save them money by not purchasing a new washer and dryer. See www.neptunebearing.com for details.

Until next time...

steve jobs heart attack?

I heard this was not true... Where do these reports come from? Anyway.... If you own (or know of anyone who owns) a Maytag Neptune front load washer please check out www.neptunewaxmotor.com for important reliability information that could cost you $450.00 to repair. It involves the defective 12002535 door latch wax motor that can be replaced and prevent the machine control board failure. 

See www.neptunebearing.com for information that could save you $900 when your Neptune bearing starts to fail. There is even a effort and time saving tool kit you can rent to reduce the bearing replacement time considerably. When your machine sounds like a jet taking off in spin cycle then it is time to replace the bearings and 12002022 seal kit.

Until next time...

Loretta's MAH4000 is at it again...

Well, it looks like Loretta's Neptune is at it again because she says I need to change her bearings soon since it is sounding like a jet taking off in spin cycle! 

I plan to change her Neptune bearings next weekend and I would like to make a video of the whole process since Tony hacked his video down to 5 minutes and cut out the disassembly and seal kit installation. You can see the 5 minute Tony Tool video at http://www.neptunebearing.com/... 

While I'm in there I will replace her stinkin' moldy door boot as well... I'll be sure to video that process as well for all of you Neptuners! 

In case you don't know who Loretta is she originally had the famous Neptune no spin problem three years ago due to the door latch wax motor failing. Her R11 and Q6 on the machine control board were toast! I replaced them and the 12002535 wax motor and her Neptune came back to life. I then developed the R11 & Q6 repair kit and opened up http://www.neptunewaxmotor.com/ site and have sold over 2,500 repair kits since! 

How many Neptunes are still out there waiting to fail? Just think how much money I have saved Neptuners? Remember, this repair runs $450 if you have someone from an appliance repair center repair your machine... The kits run $35 (First class mail) $450 - $35= $415 * 2,500 = $1,037,500! That's over 1 million dollars I have saved you Neptuners! Wow! Thank You!!! Loretta for bringing your Neptune no spin problem to me! 

Who would have thought a decent side business could be started from a front loader failure? Bring me your Neptune problems, too!

Until next time...