Showing posts with label wax motor. Show all posts
Showing posts with label wax motor. Show all posts

Tuesday, January 27, 2009

Maytag Neptune Front Loader Washer Mold Question

Here is another blogosphere question that an unhappy Neptune owner had made recently... Q: I have a maytag neptune front loading washer and there is mold on the front seal. I tried to get it off with bleach etc to no avail. Does Maytag have a replacement part I can get (that works better than the old one). The appliance is only 3 years old.... needless to say between the digital display I had to replace on the dryer and this issue. And the new rattling in the 3 year old dryer.. I am done with Whirlpool/maytag/ and product they build. I have a problem with my whirlpool fridge also...Their products are garbage and I would tell ANYONE to STAY AWAY !!!! A: Yes, you can replace the door boot. The part number is 12002533 and a link to purchase these is on my www.NeptuneWasher.com page.  You may also need the hose which can be found with this link https://ebay.us/xrwXtD via Ebay.

In addition, if you have a MAH3000 you can add a drain hose to the new boot. That way the water in the boot pocket can drain after every wash cycle which should help reduce the mold colony potential. Note: Some earlier MAH4000's also were shipped without the drain hose kit. Below is a picture of the door boot with drain. Below is a picture of a door boot drain hose retrofit. You actually drill out the center of the nipple which allows the water to drain back into the outer tub. As for the quality of some manufactures you listed above... I occasionally do searches on the Internet for other front loaders and I see folks who have problems with other manufacturers, too. Let's face it... Our appliances work very hard and there are a lot of environmental factors that play into how long your machine will last that is really beyond the control of any product manufacturer. 

 I know... The grass is always greener on the other side... but the fact is you own a Maytag Neptune and the good news is that the issues are posted on my blog over time and they are what they are. The three main issues of the earlier Neptunes are the door latch wax motor, moldy door boot and the motor/ motor control board combo reliability. 

 I will now add a forth issue to the list and it is a wear issue and that is the bearings. Unfortunately, Maytag does not have part numbers assigned to the bearings so service technicians are going to leave you a $900 quote to fix your Neptune bearings. They will want to transplant the whole outer tub which runs about $450 by itself! Fight back and replace your bearings yourself with the help of http://www.neptunebearing.com/page4.html. If Shirley in the video can do it... so can you! You can even rent the Neptune Bearing Tool Kit which really reduces the time you are replacing the bearings and there is an awesome step by step video that shows you how to take the Neptune apart, replace bearings and install the seal kit. 

The bearing failure victim in the video is the standalone Neptune but the stacker bearing job is not that much different. Once these four issues are taken care of you will be the proud owner of a happier Neptune front loader! Lastly, don't forget to sign up for the Neptuner list so you will be kept up to date with more Neptune information and other valuable tips as they happen.

Saturday, January 17, 2009

New Maytag Neptune Song for you Neptuners

Hi Neptuners!

I wanted to get something off of my chest...

I am creating a new novelty song about the Maytag Neptune no spin due to the defective door latch wax motor issue.

Check back often to see if I posted the link to the song.

Actually, I'm planning on creating two songs and you get to vote on which one you like the best.

Two things I know for sure...

1) They will be funny :>)
2) I won't be singing! (I'll stick to performing my other talents)

It has been a long road but it looks like I will finally get my song. I will tell you the story of the hurdles I had to jump through to get this song created after the winning version is determined by your voting.


Jeff

Saturday, January 10, 2009

Do you own a Maytag Neptune MAH8700 or MAH9700?

Have you seen the Maytag Neptune recall page? 

See http://www.washerrecall.com/ for information. Certain serial numbers are only affected and there is a box where you can enter your country, model and serial to see if your Neptune has the recall. 

The issue is a potential fire hazard if water drips onto a thermal sensor connector. Please check it out if you own a MAH8700 or a MAH9700 Neptune. 

If you own a MAH3000, MAH4000, MAH5500A or a 2000 stacker Neptune please check http://www.neptunehelp.com/ to see if your Neptune has the defective door latch wax motor which will eventually short out and damage the control board. You can proactively replace this component and prevent the control board failure.

Until next time...

Sunday, December 21, 2008

Customer feedback regarding the Maytag Neptune door latch wax motor failure - repair

Jeff, I recently purchased your Maytag Neptune Repair Kit. I just installed the new wax motor and the control board with the new R11 and Q6. The machine now spins out the water but the door will not unlock at the end of the cycle. In fact it seems like it just kind of slowly spins one way and then the other at random once the final spin cycle is complete. 

The only way I can get the door to open is to unplug the machine! After two loads I took a look at the control board and R11 and Q6 look to be in great shape. Any thoughts? (I have the MAH4000) Thanks, Andy Here is my response: 

Hi Andy, I would verify that R11 is in fact connected to the Q6 triac pins #1 and #2. Use an ohmmeter if you can. If the R11 is not completely connected to Q6 then the wax motor will stay on all of the time and keep tumbling at the end of cycle. Jeff

Until next time...

Sunday, December 7, 2008

I sold my first Maytag Neptune R11 Q6 repair kit + wax motor to Israel

On November 10th, 2008 I received an order from my www.neptunewaxmotor.com website from Ilana from Cochav Yair, Israel for the STAGE 1 Kit. 

Wow! I thought... I did not know they had Maytag Neptunes in Israel? 

Does anyone know how many Neptunes are in Israel? 

Please tell everyone you know about the Maytag Neptune 12002535 door latch wax motor failure that will happen and cost $450 to have repaired. You can replace the door latch wax motor with the redesigned component. 

Besides saving money... you will be preventing washer downtime. Thank You! Don't forget about the tonytool rental program. I have had a pick up in the bearing and seal kit orders and the tony tool rental recently. 

Presently, I am running 2 weeks before I can get the tool kit out to you, I have asked Tony for two more tool kits but I have to wait for his next batch to be produced. He said it would be a week or so before he receives the tool kit order.

Until next time...

Tuesday, December 2, 2008

Another Maytag Neptune bites the dust...

I hope you liked my installation of the Kenmore Elite washer and dryer... 

Now, let's get back to the Maytag Neptune issues! Here is a request taken from the webosphere... 

"I have a Maytag Neptune MAH4000AWW that shuts off after the wash cycle. If the start button is pushed sometimes it will finish the cycle, some times it will only run a short time and need to push start button again, also the softner doesn't dispense when this happens. Where do you think the problem is?" 

If it is a Neptune... It could be a couple of issues causing this shutdown. First, check out www.neptunehelp.com for info on the defective 12002535 door latch wax motor fiasco. Next, check the lower motor control board for a blown fuse or overheated components. 

If you have either then your motor control board has let the smoke out. You will learn that when electronic devices let the smoke out all control and motion stop! See the disassembly photos from yours truly.

Until next time...

Wednesday, November 12, 2008

Maytag Neptune R11 and Q6 Repair Kit Testimonial

Here is a testimonial I received from a delighted customer today... 

"Jeff, Just wanted to send a hearty THANK YOU for your wonderful website and the information you provided there. We appreciate the timely manner in which you sent everything out (including the extra Q22....whoops..."look twice and cut once," right?). Our washer is now up and running smoothly. Thank you very much for all of your help, as well as for saving us some serious money! Sincerely, Amber S." 

Thanks for the feedback Amber! I love when my customers repair their Neptune's and save a bunch of money. How can I help you?

Until next time...

Friday, October 31, 2008

IS there a Ghost voltage in your Maytag Neptune front loader?

I get this all of the time… “I get 120 volts at the wax motor but the wax motor does not extend. Is the new wax motor you sent me defective?” 

Well, since it is Halloween you may be reading a ghost voltage. Actually, you can read a ghost voltage anytime you take a voltage reading when there is no load connected, i.e. the wax motor. The Neptune door latch wax motor has a much lower impedance than your voltmeter, around 1,000 ohms. Your voltmeter can have 100’s of thousands of ohms impedance so when you take a measurement you can read a much higher voltage than what is really there. 

You will find that if you connect the wax motor back up and connect the meter to the wax motor terminals you will have zero volts. That is why your door does not lock which keeps your spin cycle from happening. If you replaced your Q6 and R11 you need to make 4 ohmmeter checks to verify you did not damage any of your copper traces on the backside of your control board. 1. Connector P7.4 to pin 3 of Q6 - should be close to 0 ohms 2. Q6 pin 1 to Q22 pin 1 - should be close to 0 ohms 3. Q6 pin 1 to Q3 pin 1 - should be close to 0 ohms 4. Q6 pin 2 to C16 (lead closest to P7 connector) If you don't read close to 0 ohms on any of these checks turn board over and follow the copper tracks and find out why you don't have 0 ohms. 

You might have the use the repair wire to fix a break in a track. Tip: Some breaks can be right next to the component pads and can be very difficult to see. A meter is important to locate these breaks. Note: pin 1 on the Q's is looking at the flat side the very left pin. Pin 2 is center pin and pin three is the far right pin when looking at the flat side. If all of these checks show a short and the Neptune fills with water when started then my STAGE 2 kit should fix your control board. See www.neptunewaxmotor.com for all of your Maytag Neptune needs.

Until next time...

Friday, October 17, 2008

Joe the plumber

Hey Joe, If you need some more work opportunities I could show you how to fix Maytag Neptune front loaders. 

The Maytag repair man does not seem lonely these days... The main issue is the door latch wax motor. This device will short out and damage the upper machine control board. I'm trying to locate Maytag Neptune owners to educate them on this issue. 

Every MAH3000, MAH4000, MAH5500A and the 2000 stacker Neptune shipped will fail unless this device is replaced. Once you have this failure your door will not lock and this prevents the high speed spin from happening. When you open the door you will have sopping wet clothes! Again, this can be prevented by replacing the 12002535 wax motor. See www.neptunewaxmotor.com for details. 

Now, as the Neptunes age, the seals are wearing which allows water to get to the bearings. You can get the bearing and seal kit along with the tony tool rental so you can save $750 and keep your machine running another 5 - 10 years. I know money is tight for Neptune owners so I developed this kit to save them money by not purchasing a new washer and dryer. See www.neptunebearing.com for details.

Until next time...

Sunday, September 21, 2008

Loretta's MAH4000 is at it again...

Well, it looks like Loretta's Neptune is at it again because she says I need to change her bearings soon since it is sounding like a jet taking off in spin cycle! 

I plan to change her Neptune bearings next weekend and I would like to make a video of the whole process since Tony hacked his video down to 5 minutes and cut out the disassembly and seal kit installation. You can see the 5 minute Tony Tool video at http://www.neptunebearing.com/... 

While I'm in there I will replace her stinkin' moldy door boot as well... I'll be sure to video that process as well for all of you Neptuners! 

In case you don't know who Loretta is she originally had the famous Neptune no spin problem three years ago due to the door latch wax motor failing. Her R11 and Q6 on the machine control board were toast! I replaced them and the 12002535 wax motor and her Neptune came back to life. I then developed the R11 & Q6 repair kit and opened up http://www.neptunewaxmotor.com/ site and have sold over 2,500 repair kits since! 

How many Neptunes are still out there waiting to fail? Just think how much money I have saved Neptuners? Remember, this repair runs $450 if you have someone from an appliance repair center repair your machine... The kits run $35 (First class mail) $450 - $35= $415 * 2,500 = $1,037,500! That's over 1 million dollars I have saved you Neptuners! Wow! Thank You!!! Loretta for bringing your Neptune no spin problem to me! 

Who would have thought a decent side business could be started from a front loader failure? Bring me your Neptune problems, too!

Until next time...

Saturday, September 20, 2008

Maytag Neptune MAH4000 door lock all the time

Hi Neptuners, Here is another blog entry I think you will find interesting. This issue is Neptune owner created after changing the defective door latch wax motor. 

"However, after installing the door latch wax motor, my washer's door locked light is on all the time and the door is locked even when I'm not washing anything. Could you tell me what I've done wrong when installing the wax motor? " 

Response: "It's possible that you did not engage the tip of the wax motor in the space provided on the plunger assembly. If you snapped the wax motor in ahead of the plunger, the lock light switch will remain energized. The tip of the wax motor fits about 1/8" into the end of the plunger or the door will remain locked at all times... even if you unplug Neptune." 

I've had a few customers do this when installing the new 12002535 wax motor. If you do this, you will need to unlock door by removing the dispenser bezel's (4) philips screws and removing bezel. There should be a colored pull cord that when you pull it it will unlock the door. 

This Maytag Neptune tip was brought to you by http://www.neptunewaxmotor.com/. For all of your Neptune replacement part needs please visit our website.

Until next time...

Saturday, July 19, 2008

Neptune Control Board resister R43 bad

Q. This is a Maytag washer/dryer stack. 

I press the washer start button. The door lock goes on, the machine makes filling noise, then a minute later it stops. The door lock light remains on. I've tried starting just the rinse/spin cycle, and the same results. 

The repair guy made a service call and reported the machine suffered a power surge that fried the control board. I think his diagnoses is suspect since he did not look at the control board. After he left, I pulled the main control board and found R43 fried. I also found NO evidence of arching or wire damage on the other parts of the washer. 

I've read other posts about Neptune control board resister failures and their causes. I did not see any information on R43. The wire diagram indicates that the "end of cycle signal" inputs to R43. I'm going to install a new control board, but worry it will again fail. Thanks for your help. 

A: Here was my response: Replace door latch wax motor 12002535 too.  When replacing the Maytag Neptune Machine control boards on the stackers, MAH3000, MAH4000 and MAH5500A Neptunes make sure that you have the latest door latch wax motor. It should have the black actuator pin. The defective ones have the brownish actuator pin (matching the wax motor body color). 

When the wax motor fails it will the overheat Q6 triac. This will cause Q6 to short out which applies 120 VAC to the center lead (gate) of triac which burns R11. R43 can also burn when the wax motor fails. It is an 18K, 1/4 watt, 5% carbon type resistor. 

See MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT + 12002535 WAX MOTOR for disassembly pictures and a video on replacing the R11 and Q6. 

If you have R11 burnt, STOP! don't keep trying to start machine or you can further damage control board or even damage the motor control board located near the floor. You will want to cut out R11 and Q6, making sure that no Q6 pins can touch to prevent any further damage. 

After Q6 and R11 are clipped out you can try to start machine. Everything should work except the door will not lock and you won't have the spin cycle. If the water flows correctly, and the timer works normally then your board should be repairable with the Q6 and R11 repair kit offered on the mentioned site above. 

If the water does not flow then your control board suffered more damage and will need to be replaced and these may be available on same site as well.

Until next time...


Friday, July 4, 2008

I'm ready to explode!

I wanted to post to my Neptune blog and finish up some last minute tasks and then I will turn off my computer. I promise… 

I usually don’t find myself taking a break because I have so much to do. It seems there are not enough hours in the day to get everything done. When you wear the sales, purchasing, shipping, tech support hats for a small company (plus I also have a 40 hour full time manufacturing Engineering position during the day, spouse, 3 children, 3 ,6 and 19 years old) the time seems to fly by and everything does not get completed. 

Don’t get me wrong… I enjoy running my Maytag Neptune parts company. People often ask me how did you get involved with the Neptune washer? Here's my confession... Actually, I kinda accidentally fell into it when a co-worker had a problem. 

Her innocent Neptune failed to spin the clothes and she had a repairman come over to look at her Neptune. He quoted her $450 to replace the machine control board and door latch wax motor. She got frantic and told him to get lost and that she would take the control board to a guy at work to look at. 

That guy was me… I looked at the board… R11 was fried. After investigating and doing some research I found that there were a lot of R11 & Q6 burns happening. So after I repaired her control board I put together the R11 and Q6 repair kit. This was almost 3 years ago. Side note: I designed a home nite lighting system I am working on to get to market and it seems the Neptune repair kit business has kept me so busy that I don’t have time to work on the lighting system. I absolutely love this concept and would love to see it in every home because it offers safety, security and convenience. Maybe I will plug the system in a later post… so stay tuned. 

You could imagine that while helping Maytag Neptune owner’s with the door latch problem I started to get more questions like can you get other Neptune parts, what would cause such and such to happen, etc. It snowballed from there. 

Now, I offer replacement machine control boards, motor conversion kits, door boots, every Neptune part at very good prices since I have low overhead. For example, I sold over 1,000 wax motors (part #12002535) in 2007 alone! 

Recently, I partnered up with Tony Yeager, who created the “Tony Tool” which is designed to remove and install the Neptune bearings. This tool kit runs $425 and is designed for service techs. I had the idea of tool rental so I asked Tony if I could purchase a tool kit to rent out to Neptune owners. He reluctantly did so and now I have a fleet of Tony Tools helping Neptune owner’s save time and money replacing their bearings. Tony has put together a fabulous 13-minute video that shows exactly how to take machine apart, replace bearings… 

I was selling the Neptune bearing & seal kits just fine before offering the Tony Tool. Mechanically inclined folks were using pipes and hammers to get the bearings out. Now, with the tool kit almost anyone can change his or her Neptune bearings. Check out www.neptunebearing.com

I plan to keep adding new services to the Neptune business because I believe in continuous improvement and diversification. I also look for ways to improve efficiency as I am a one-person company and need to reduce the time spent on tasks. 

I hope you enjoyed this post as I revealed where I came from and maybe I will reveal how the Target Security company name came about in a future post. Have a safe and great 4th.!

Until next time...


Friday, May 9, 2008

Mother’s Day gift ideas

Here is a list of Mother’s Day gifts you may want to consider… 

Of course the last one concerning the Maytag Neptune Front loader washer she will really appreciate if you prevent a certain Neptune failure that causes the laundry to stack up! 

The door latch wax motor on the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series Neptune’s will fail causing damage to the machine control board. The wax motor part number is 12002535 and you can replace this part in about 10 minutes and prevent the no-spin failure. I have photos to help you take the Neptune apart on my site http://www.neptunewaxmotor.com/

If you wait too long, the machine control board will have to be fixed with my R11 & Q6 repair kit, or the control board will have to be replaced along with the wax motor or it will damage the repaired (or new) board again. If you have the MAH3000 Neptune you should consider replacing the (2) additional wax motors in the dispenser area that control the bleach and softener because these will fail as well. 

Do your mom (or spouse) a huge favor and replace this wax motor asap and keep her laundry pile to a minimum! 

1. A Day at the Spa 

2. Jewelry 

3. Perfume 

4. Flowers 

5. Gift basket 

6. Candy 

7. Take out to dinner 

8. Car detailing 

9. Maid service 

10. Maytag Neptune preventative maintenance 

 Note: These are not in any particular order of popularity...

Until next time...

Sunday, April 27, 2008

More Maytag Neptune chatter... from Internet.

I watch blogs and forums to see if folks are talking about the Maytag Neptune... 

Here is one quote from savvydollar.org: " Posted: Sat Apr 26, 2008 9:24 pm Post subject: I've had a Maytag Neptune since 2000. It's been involved in a class action lawsuit. I like the way it washes and spins the heck out of the clothes. That way it takes less time to dry. Trouble is the computer has broken and the door latch switch has broken and something else. Good thing my DH is an engineer and very handy, otherwise this very expensive washer would've been in the dump many years ago! The other thing is you can put a TON of clothes in them and they use WAY less detergent and water than regular washers. They are a great idea, just stay away from Maytag. The next thing that goes on mine will be the last straw! It will be out the door...HTH_________________Jeanette Collopy" 

Wow jeanette, you and every Neptune owner will have trouble (if you have not had any yet...), The door latch wax motor is the most common failure and you can prevent it if you replace your wax motor before it fails. My site http://www.neptunewaxmotor.com/ specializes in the Neptune front loaders. The machines that will have this failure are the 2000 Stacker, MAH3000, MAH4000 and the MAH5500A series. 

The MAH5500B series is not affected because Maytag replaced the wax motor with a real solenoid to lock the door. There is a new chapter with the MAH3000's and that is there are two more wax motors in the dispenser area that control the bleach and softener. When these go they will trip the circuit breaker. 

Luckily, the machine control board will not be damaged but the timer contacts that control these wax motors could be. See http://neptunewasher.blogspot.com/2008_01_01_archive.html for a photo of a melted down wax motor from the dispenser area. 

The next part to go after your Neptune gets older will be the bearings, I have a fix for those as well. You will notice that your Neptune will get louder in the high speed spin cycle to where you can't even share the same space as the Neptune. Folks have told me they were quoted $950 - $1,300 for this repair but with my kit you can get going for under $90.

Until next time...

Friday, April 25, 2008

Go Danica Patrick!

Congratulations to Danica! What an accomplishment Danica has made setting records and all... 

I wonder if Danica has a Maytag Neptune washer? If so, she better race over to http://www.neptunewaxmotor.com/ for a pitstop and replace the 12002535 door latch wax motor before her Neptune blows out... 

In addition, bearings are as important on Indy cars as they are on her Neptune. We have a new replacement bearing and seal kit so your washer can spin as fast as Danica drives!

Saturday, April 5, 2008

Maytag Neptune Wax Motor Vs. Toy box Lid

Here is another video I made to demonstrate the power of the Neptune door latch wax motor, Maytag part number 12002535. 

The original wax motor with the brownish-orangish actuator shipped in all 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series front load Neptunes. If you have one of these defective wax motors please replace it asap! 

What it does is over time it will draw too much current and overheat the Q6 triac that switches voltage to it and this will cause a R11 resistor to burn out on the machine control board. The symptom is that the Neptune will no longer spin your clothes out and the door locked light will not come on. These are the classic symptoms of the Q6 & R11 failure. 

Again, the door latch wax motor is the root cause and must be replaced with the new design wax motor, which has the black actuator tip. See http://www.neptunewaxmotor.com/ for more information. Now
enjoy the Neptune wax motor Vs. Toy Box Lid video!